Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1703 Views

0 replies

2 likes

  • 1703 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145808 Views

83 replies

27 likes

  • 145808 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130785 Views

294 replies

22 likes

  • 130785 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10993 Views

1 replies

6 likes

  • 10993 Views
  • 1 replies
  • 6 likes

Superuser Contribution Lost ALL saved songs library

PlanPremiumCountry SpainDeviceDell XPS 15 / HTC One M8Operating SystemWindows 10 / Android Marshmallow My Question or Issue So surprise to me this morning, my +2000 songs library got erased or lost, call it whatever you want. Instead, a lot of albums...

Casual Listener

Plan Premium Country  Spain Device Dell XPS 15 / HTC One M8 Operating System Windows 10 / Android Marshmallow   My Question or Issue  So surprise to me this morning, my +2000...

Alfredo

Roadie

4468 Views

6 replies

1 likes

  • 4468 Views
  • 6 replies
  • 1 likes

Solved!! Tracks suddenly unavailable

PlanPremiumCountry United KingdomDeviceDesktop PCOperating SystemWindows 10 My Question or Issue I have just noticed that the bonus tracks on the Pink Floyd remasters are greyed out & when clicking on them I get a message saying "This song is not ava...

Casual Listener

Plan Premium Country  United Kingdom Device Desktop PC Operating System Windows 10   My Question or Issue  I have just noticed that the bonus tracks on the Pink Floyd remaste...

Sebasty

Community Legend

972 Views

1 replies

0 likes

  • 972 Views
  • 1 replies
  • 0 likes

how do I find my 'songs' playlist - gone! All the other playlists are there...help please!

My Question or Issue how do I find my 'songs' playlist - gone! All the other playlists are there...help please!

Casual Listener

    My Question or Issue  how do I find my 'songs' playlist - gone! All the other playlists are there...help please!

user-removed

Not applicable

870 Views

4 replies

2 likes

  • 870 Views
  • 4 replies
  • 2 likes

Solved!! SpotifyMigrator has stopped working

DeviceDesktopOperating SystemWindows 10 My Question or Issue Spotify seemed to have migrated itself over to the windows store app without asking me first, I have the windows store disabled for privacy reasons on my device. I uninstalled the windows s...

Casual Listener

  Device Desktop Operating System Windows 10   My Question or Issue   Spotify seemed to have migrated itself over to the windows store app without asking me first, I have the w...

Loxer

Community Legend

4765 Views

5 replies

0 likes

  • 4765 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Local Files - Spotify Desktop Won't Recognize Metadata

PremiumWindows 10 I've got some mp3 files that Spotify won't recognize the titles of. I've fixed them in Mp3tag, but Spotify still won't recognize them. Check out the attached pic from Mp3tag... ... and check out the attached pic from Spotify Desktop...

Music Fan

Premium Windows 10   I've got some mp3 files that Spotify won't recognize the titles of. I've fixed them in Mp3tag, but Spotify still won't recognize them. Check out the attached pic from Mp3...

OscarDC

Moderator

7852 Views

5 replies

0 likes

  • 7852 Views
  • 5 replies
  • 0 likes

Songs Tab (Desktop)

PlanPremiumCountryUK Operating SystemWindows 10 My Question or IssueThe songs tab has gone missing from My library.I used this all the time on shuffle to listen to all the music ive saved on spotify!Why has this gone and anyway around it? I left spot...

Casual Listener

  Plan Premium Country UK     Operating System Windows 10   My Question or Issue The songs tab has gone missing from My library. I used this all the time on shuffle to...

Krobe_Air

Newbie

2336 Views

7 replies

3 likes

  • 2336 Views
  • 7 replies
  • 3 likes

audio effects

Hi, there used to be the "audio effects" that could change the "distance" of the music, how far it sounded, my favourite one was the club mode, it was the furthest and didn't disturb my game audio.I've been trying to find an app or plugin that does i...

Visitor

Hi, there used to be the "audio effects" that could change the "distance" of the music, how far it sounded, my favourite one was the club mode, it was the furthest and didn't disturb my game audio. ...

Loxer

Community Legend

2750 Views

3 replies

0 likes

  • 2750 Views
  • 3 replies
  • 0 likes

Superuser Contribution COLLABORATIVE PLAYLIST

PlanFreeCountry ParaguayDevicePCOperating SystemWindows 10 My Question or Issue I create a collaborative playlist with my free Spotify account but none of my friends can access to the playlist to add, erase o modify the playlist. Please I need some h...

Casual Listener

Plan Free Country  Paraguay Device PC Operating System Windows 10   My Question or Issue  I create a collaborative playlist with my free Spotify account but none of my friend...

SergioDavid

Roadie

637 Views

3 replies

0 likes

  • 637 Views
  • 3 replies
  • 0 likes

Can't play songs - problems with version 1.84.344.0?

PlanPremiumCountryNorway DeviceWindows 10 DesktopOperating SystemWindows 10 My Question or Issue After 1.84.344.0 was automatically installed I can no longer play any songs. When I click to play a song there is a delay of about 2 - 4 seconds before a...

Casual Listener

Plan Premium Country Norway  Device Windows 10 Desktop Operating System Windows 10   My Question or Issue  After 1.84.344.0 was automatically installed I can no longer p...

Loxer

Community Legend

581 Views

3 replies

0 likes

  • 581 Views
  • 3 replies
  • 0 likes

bluetooth controller for skipping

I have a bluetooth controller which i use for playing games, it is a no name generic one. I want to know if anyone knows of an app or a way to bind the back buttons to skip songs on spotify? it annoying to have to click away from my game to spotify j...

Newbie

I  have a bluetooth controller which i use for playing games, it is a no name generic one.   I want to know if anyone knows of an app or a way to bind the back buttons to skip songs on sp...

Razvann

Regular

954 Views

1 replies

1 likes

  • 954 Views
  • 1 replies
  • 1 likes

Spotify thinks i have local files i don't have...

with spotify on windows, i used to have local files of differents artists and recently i deleted them. The problem is that everytime i want to stream one of these songs, spotify might be trying to find these songs but they aren't here anymore so i ca...

Newbie

   with spotify on windows, i used to have local files of differents artists and recently i deleted them. The problem is that everytime i want to stream one of these songs, spotify might b...

Razvann

Regular

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Thumbnails are messed up and tracks are disappearing

Last night I noticed that the new update went live. However, after the update went live I noticed some errors here and there. The first problem I encountered was that the thumbnails got updated with the wrong images. As you can see here, the first fe...

Spotify Star

Last night I noticed that the new update went live. However, after the update went live I noticed some errors here and there.    The first problem I encountered was that the thumbnai...

MauriceMV

Spotify Star

1487 Views

2 replies

0 likes

  • 1487 Views
  • 2 replies
  • 0 likes

Album Artwork - Lower Left Corner

PlanFree/PremiumCountry CanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueLogged on this morning and I really like the change with the Heart icon now. Makes it easy to see what I have saved.However, the main thing I noticed is that al...

Casual Listener

Plan Free/Premium Country  Canada Device Desktop Operating System Windows 10   My Question or Issue Logged on this morning and I really like the change with the Heart icon now. Ma...

SarahPhalen

Casual Listener

540 Views

2 replies

0 likes

  • 540 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to automatically resume playing playlist after logging back in

When I log in to my laptop (or unlock after a break), I want Spotify to automatically play - but only if it was running before I closed my laptop - and I don't like it starting halfway through a song, so I want it to always start a new track on my pl...

Music Fan

When I log in to my laptop (or unlock after a break), I want Spotify to automatically play - but only if it was running before I closed my laptop - and I don't like it starting halfway through a song...

Ver

Spotify Legend

5520 Views

3 replies

4 likes

autoplay
  • 5520 Views
  • 3 replies
  • 4 likes

Solved!! How to Shuffle All Saved Songs

Plan UnlimitedCountry USADevice PCOperating System Windows 10 My Question or IssueWhen I don't know what I want to listen to I used to be able to select from the "Your Library" menu "Songs." This would list all the songs I had saved in which I could ...

Roadie

Plan Unlimited Country USA Device PC Operating System Windows 10   My Question or Issue When I don't know what I want to listen to I used to be able to select from the "Your...

Loxer

Community Legend

19533 Views

3 replies

2 likes

  • 19533 Views
  • 3 replies
  • 2 likes

Superuser Contribution Suddenly, nothing exists anymore

PlanFreeDevicePC - Windows 7Operating SystemWindows 7 (SP2, 64-bit)My Question or Issue I logged back into Spotify today after the update, and uh, after logging back in, NOTHING exists. Literally nothing. All that is on the page is the Exit button an...

Regular

Plan Free Device PC - Windows 7 Operating System Windows 7 (SP2, 64-bit) My Question or Issue  I logged back into Spotify today after the update, and uh, after logging back in, NOTHING ex...

Chris

Spotify

1487 Views

12 replies

1 likes

Windows
  • 1487 Views
  • 12 replies
  • 1 likes

Remove from favorites

PlanPremiumCountry NorwayDevicePCOperating SystemWindows 10 My Question or IssueI cannot remove some songs from my favorites, i have noticed they are all local files, but i cannot remove them from the favorites tab

Casual Listener

Plan Premium Country  Norway Device PC Operating System Windows 10   My Question or Issue I cannot remove some songs from my favorites, i have noticed they are all local file...

Loxer

Community Legend

3028 Views

5 replies

0 likes

  • 3028 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify window issue

PlanPremiumCountry GermanyDevicePersonal ComputerOperating SystemWindows 10 Pro 10.0.17134 Build 17134 My Question or Issue I found a bug. You need to know, that I'm using two displays and whenever I move the fullscreened Spotify window to the displa...

Casual Listener

Plan Premium Country  Germany Device Personal Computer Operating System Windows 10 Pro 10.0.17134 Build 17134   My Question or Issue  I found a bug.  You need to know, t...

Chris

Spotify

789 Views

3 replies

2 likes

  • 789 Views
  • 3 replies
  • 2 likes

Follow button changed to heart button

This morning my artist page "Follow" button has turned into a heart button. It does the same thing as Follow did, but it's much harder to quickly see whether I'm following (hearting? liking?) an artist, since the button is very small and doesn't chan...

Casual Listener

  This morning my artist page "Follow" button has turned into a heart button. It does the same thing as Follow did, but it's much harder to quickly see whether I'm following (hearting? liking?)...

BuildaLife

Casual Listener

12457 Views

7 replies

19 likes

  • 12457 Views
  • 7 replies
  • 19 likes