Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Newbie
11450 Views
105 replies
47 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Music Fan
1292 Views
15 replies
2 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Regular
3141 Views
38 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
After closing the Spotify desktop application the queue is reverted to an older version and the current state is not kept. Today I opened the Spotify desktop app and the queue was reverted to its state of last week (seven days ago). This isn't always...
After closing the Spotify desktop application the queue is reverted to an older version and the current state is not kept. Today I opened the Spotify desktop app and the queue was reverted t...
Regular
907 Views
2 replies
0 likes
PlanFreeCountry CYDevice(iPhone 6, and dekstop 2 devices)Operating System(iOS 11.2.6, windows 7, windows 10 ) My Question or Issue When I like track from discover weekly playlist on one device, on another device it kept unliked. And it it not an issu...
Plan Free Country CY Device (iPhone 6, and dekstop 2 devices) Operating System (iOS 11.2.6, windows 7, windows 10 ) My Question or Issue When I like track from discover...
411 Views
0 replies
0 likes
PlanFree - daily userCountry CanadaDevicehp laptopOperating SystemWindows 10 My Question or Issue The web player is stalled on an audio (Walmart) ad and has been for days. I've logged out of and back into the player, I've cleared the cookies/cache, I...
Plan Free - daily user Country Canada Device hp laptop Operating System Windows 10 My Question or Issue The web player is stalled on an audio (Walmart) ad and has been fo...
622 Views
0 replies
0 likes
Plan PremiumCountry USA Device Windows 10 PC with desktop client. My Question or Issue I'll be playing my music and then it will stop on a song and keep repeating the last 1 second or so and then I exit spotify and close all instances of spotify.exe ...
Plan Premium Country USA Device Windows 10 PC with desktop client. My Question or Issue I'll be playing my music and then it will stop on a song and keep repea...
Gig Goer
1977 Views
2 replies
0 likes
PlanPremiumCountry United StatesDeviceDesktopOperating SystemWindows 10 My Question or Issue I listen to Spotify on multiple devices and I frequently enable/disable the explicit filter based on the environment I am in. However, I left it switched to ...
Plan Premium Country United States Device Desktop Operating System Windows 10 My Question or Issue I listen to Spotify on multiple devices and I frequently enable/disable...
Newbie
13936 Views
6 replies
14 likes
My Question or Issue My question is that everytime I play a playlist my player will skip around instead going in order. I don't like that I would like my player to go in order as the tracks are listed to play. How can I fix this issue? I try every th...
My Question or Issue My question is that everytime I play a playlist my player will skip around instead going in order. I don't like that I would like my player to go in order ...
Community Legend
544 Views
1 replies
0 likes
PlanPremiumCountryUSADevicesWindows 10 PC and iPhone 6sOperating SystemsWindows 10 latest and iOS 11.4.1 My Question or Issue I can no longer listen to the current day of the BBC Global News Podcast even though it shows up on the podcast titles. I ca...
Plan Premium Country USA Devices Windows 10 PC and iPhone 6s Operating Systems Windows 10 latest and iOS 11.4.1 My Question or Issue I can no longer listen to the current day o...
Casual Listener
2023 Views
3 replies
0 likes
PlanFree/PremiumCountry South AfricaDeviceHauwei P9 Lite/ HP Probook 2016 model My Question or IssueSo I live in South Africa (this might be relevant), and I have been trying to pay for my premium subscription for the first time since I tried the fre...
Plan Free/Premium Country South Africa Device Hauwei P9 Lite/ HP Probook 2016 model My Question or Issue So I live in South Africa (this might be relevant), and I have been tryin...
460 Views
0 replies
0 likes
PlanPremiumPaís EspañaDispositivoAcerSistema operativoWindowsMi pregunta o problema Hola! La opción de "mostrar mis artistas más escuchados actuales" se desactiva sola (se pone en gris) cada vez que cierro el programa. Pero es que cuando la activo (v...
Plan Premium País España Dispositivo Acer Sistema operativo Windows Mi pregunta o problema Hola! La opción de "mostrar mis artistas más escuchados actuales" se desactiva sola (...
Spotify Legend
2170 Views
1 replies
0 likes
Hi everyone, ive noticed that on a few artist profile including my own that the play counter is not updating. My new track usually gets 150 plays every day. This Is being updated but the play counter is not increasing. Is anyone else experiencing thi...
Hi everyone, ive noticed that on a few artist profile including my own that the play counter is not updating. My new track usually gets 150 plays every day. This Is being updated but t...
Spotify Legend
4790 Views
5 replies
5 likes
I want to report someone but I don't know what means this category: "Organization/Client". I have to fill it with something but I don't know with. Thank you and have a nice day.
I want to report someone but I don't know what means this category: "Organization/Client". I have to fill it with something but I don't know with. Thank you and have a nice day.
Not applicable
1398 Views
2 replies
1 likes
Opening Spotify comes up with the same song every time, with the same shuffle on my playlist. The only time I have found it changing is if I explicitly close Spotify before turning my computer off. Version: 1.0.84.344.gfc674f6f I've had the issue for...
Opening Spotify comes up with the same song every time, with the same shuffle on my playlist. The only time I have found it changing is if I explicitly close Spotify before turning my computer off.&n...
Spotify Legend
4978 Views
9 replies
7 likes
PlanFreeCountry Deviceasus laptopOperating SystemWindows 10 My Question or Issue I have around 350 favorite songs, but I feel like I'm only hearing the same 50 over and over. I'm set up for shuffle and repeat. How can I play the deeper tracks, and/or...
Plan Free Country Device asus laptop Operating System Windows 10 My Question or Issue I have around 350 favorite songs, but I feel like I'm only hearing the same 50 over...
Not applicable
2040 Views
3 replies
0 likes
PlanFreeCountry USADevicePCOperating SystemWindows 10 My Question or Issue Getting the error message "Spotify can't play this right now" when I try to play any EXPLICIT songs. Any help will be appreciated.Thanks, I have tried;Clearing cacheReinstalli...
Plan Free Country USA Device PC Operating System Windows 10 My Question or Issue Getting the error message "Spotify can't play this right now" when I try to play any EXPL...
850 Views
0 replies
0 likes
PlanPremium Operating System Windows 7 My Question or Issue hello and thank u for helping!i change the "offline songs strong" location and i don't use offline mode but the program keep saving files in this location: AppData/local/spotify. i have to m...
Plan Premium Operating System Windows 7 My Question or Issue hello and thank u for helping! i change the "offline songs strong" location and i don't use...
Community Legend
951 Views
1 replies
0 likes
Plan: PremiumCountry: GermanyDevice: Lenovo Yoga 720 (2017)Operating System: Microsoft Windows 10, Build 17134.228, Anti-Virus-Software: Bitdefender Internet Security 2018 My Question or Issue:The Spotify App from the official Windows Store install c...
Plan: Premium Country: Germany Device: Lenovo Yoga 720 (2017) Operating System: Microsoft Windows 10, Build 17134.228, Anti-Virus-Software: Bitdefender Internet Security 2018 My Questio...
Community Legend
484 Views
1 replies
0 likes
PlanFreeCountry DevicePCOperating System(Windows 10 My Question or Issue I used to be able to play songs in a folder. Well, songs in playlists in a folder. I have a folder wich contains my whole library. Now that I select the folder, the whole sectio...
Plan Free Country Device PC Operating System (Windows 10 My Question or Issue I used to be able to play songs in a folder. Well, songs in playlists in a folder. I have a...
Regular
982 Views
3 replies
4 likes
PlanPremiumCountryDenmarkDeviceWindows Operating SystemWindows 10 My Question or Issue So I've been trying to log in to Spotify desktop for months via the "Log in via Facebook button. Although everytime it says different kinds of errors, mostly 3,7 &...
Plan Premium Country Denmark Device Windows Operating System Windows 10 My Question or Issue So I've been trying to log in to Spotify desktop for months via the "Log in via ...
Community Legend
1804 Views
5 replies
0 likes
My Question or Issue I used to be able to start a radio station from the web & be able to see the upcoming songs. No longer. I also used to be able to shuffle all of the songs from a particular artist, but this changed. I am not sure what has happene...
My Question or Issue I used to be able to start a radio station from the web & be able to see the upcoming songs. No longer. I also used to be able ...
Community Legend
1629 Views
5 replies
0 likes
PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue When you put a local file in a playlist, does it stay there? Mine, frustratingly, don't seem to.
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue When you put a local file in a playlist, does it stay there? Mine, frustratingly, don'...
Community Legend
497 Views
1 replies
0 likes
