Windows Apps Crashing on Login

[SKG990]

Windows app randomly started crashing yesterday. Have tried everything. Clean reinstall (remove files and all registry entries I could find). Run in compatibility mode, logout from other devices. Windows update, graphics update. Can't figure it out. Support was no help.

Still works on all my Android devices. Web player works. Installed and ran under a different Windows User Account (same ethernet connection and PC), that worked.  But still doesn't work under my main Windows User Account.

I used the "show-console" option to log what was happening when it crashed. Did it 4 times. There doesn't seem to be any consistency.  Posting last chunk of first 3 logs. Anyone have any insight?

Log1

23:07:29.346 D [/connect:773 ] Connection lost
23:07:29.349 D [/connect_network:228 ] Searching for devices on the outbound network interface 192.168.1.64 (multicast IPv4 socket)
23:07:29.349 D [/connect_network:228 ] Searching for devices on the outbound network interface 192.168.1.64 (unicast IPv4 socket)
23:07:29.351 D [/connect_dial:441 ] Fetching of location URL http://192.168.1.183:8008/ssdp/device-desc.xml is in flight
23:07:29.358 D [/connect_dial:485 ] DialDiscovery::getDeviceDescription(http://192.168.1.183:8008/ssdp/device-desc.xml😞 found application url http://192.168.1.183:8008/apps/
23:07:29.359 I [/connect_dial:524 ] Discovery device detected 806a49e8-7fa0-cad9-7874-8bc0673f960b
23:07:29.359 D [/connect_dial:593 ] DialDiscovery::checkForApp: http://192.168.1.183:8008/apps/com.spotify.Spotify.TVv2
23:07:29.389 D [/connect_dial:620 ] DialDiscovery::checkForApp(http://192.168.1.183:8008/apps/com.spotify.Spotify.TVv2😞 application not found
23:07:29.389 D [/connect_dial:556 ] Ignore device with LOCATION URL 'http://192.168.1.183:8008/ssdp/device-desc.xml' reason: 'app_not_installed'
23:07:29.392 D [/connect:106 ] no latest_cluster
23:07:29.397 D [/connect:106 ] no latest_cluster
23:07:29.397 D [/connect:106 ] no latest_cluster
23:07:29.401 D [/connect:106 ] no latest_cluster
23:07:29.402 D [/connect:106 ] no latest_cluster
23:07:29.432 I [/f:309 ] AP login welcome, len 201
23:07:29.433 I [/f:988 ] Logging connection info message, current ap: guc3-accesspoint-a-7bzl.ap.spotify.com:4070
23:07:29.433 I [/f:354 ] New max active requests for job type 8: 1 (throttling at 250)
23:07:29.434 I [/f:340 ] AP login complete, len 0
23:07:29.435 D [/connect_network:228 ] Searching for devices on the outbound network interface 192.168.1.64 (multicast IPv4 socket)
23:07:29.437 D [/connect_network:228 ] Searching for devices on the outbound network interface fe80::7005:f406:1dfe:178b%12 (multicast IPv6 socket)
23:07:29.494 I [/f:430 ] High request latency: https://login5.spotify.com/v3 took 211 ms
23:07:29.495 I [/f:208 ] Login5OAuthClient::Impl::loadTokenFromNetwork: Got Login5 reply.
23:07:29.496 I [/f:246 ] Login5OAuthClient: Successful authentication
23:07:29.498 I [/f:536 ] aq: AuthorizeWithToken
23:07:29.526 I [/f:592 ] aq: on GoOnline[Offline] -> [Online]
23:07:29.543 I [/connect:395 ] Updated connection type from -1 to 6
23:07:29.544 5 [/f:520 ] synchronizeRootlist 'spotify:user:1244667919:rootlist'

Log2

23:41:53.824 D [/connect:773 ] Connection lost
23:41:53.831 D [/connect_network:228 ] Searching for devices on the outbound network interface 192.168.1.64 (multicast IPv4 socket)
23:41:53.845 D [/connect_network:228 ] Searching for devices on the outbound network interface 192.168.1.64 (unicast IPv4 socket)
23:41:53.849 D [/connect_network:228 ] Searching for devices on the outbound network interface 192.168.1.64 (multicast IPv4 socket)
23:41:53.849 D [/connect_network:228 ] Searching for devices on the outbound network interface fe80::7005:f406:1dfe:178b%12 (multicast IPv6 socket)
23:41:53.852 D [/connect_dial:447 ] DialDiscovery::getDeviceDescription url : http://192.168.1.183:8008/ssdp/device-desc.xml (806a49e8-7fa0-cad9-7874-8bc0673f960b)
23:41:53.862 D [/connect_dial:485 ] DialDiscovery::getDeviceDescription(http://192.168.1.183:8008/ssdp/device-desc.xml😞 found application url http://192.168.1.183:8008/apps/
23:41:53.862 I [/connect_dial:524 ] Discovery device detected 806a49e8-7fa0-cad9-7874-8bc0673f960b
23:41:53.863 D [/connect_dial:593 ] DialDiscovery::checkForApp: http://192.168.1.183:8008/apps/com.spotify.Spotify.TVv2
23:41:53.930 D [/connect_dial:620 ] DialDiscovery::checkForApp(http://192.168.1.183:8008/apps/com.spotify.Spotify.TVv2😞 application not found
23:41:53.949 D [/connect_dial:556 ] Ignore device with LOCATION URL 'http://192.168.1.183:8008/ssdp/device-desc.xml' reason: 'app_not_installed'
23:41:53.950 D [/connect:106 ] no latest_cluster
23:41:53.965 D [/connect:106 ] no latest_cluster
23:41:53.965 D [/connect:106 ] no latest_cluster
23:41:53.980 D [/connect:106 ] no latest_cluster
23:41:53.999 D [/connect:106 ] no latest_cluster
23:41:54.000 I [/f:430 ] High request latency: https://login5.spotify.com/v3 took 175 ms
23:41:54.004 D [/connect_mdns:206 ] Discovery device 'sonos347E5C11CF4E._spotify-connect._tcp.local' created with TTL=120 seconds, host='Sonos-347E5C11CF4E.local', IPs='192.168.1.195', port='1400', cpath='/spotifyzc' (total 0 device(s))
23:41:54.007 D [/connect_mdns:165 ] ConnectZeroconfLoginProtocol: getInfo http://192.168.1.195:1400/spotifyzc?action=getInfo

23:41:54.009 I [/f:208 ] Login5OAuthClient::Impl::loadTokenFromNetwork: Got Login5 reply.
23:41:54.009 I [/f:246 ] Login5OAuthClient: Successful authentication
23:41:54.047 D [/connect_mdns:71 ] fetchInfo: successfully fetched for context '{ discoveryName = 'sonos347E5C11CF4E._spotify-connect._tcp.local', deviceId = '', url = 'http://192.168.1.195:1400/spotifyzc?action=getInfo', ip_index = 0 }'
23:41:54.047 D [/connect:106 ] no latest_cluster

Log3

23:43:11.470 5 [/f:23 ] Add playlist spotify:end-group:b5682b43d26d3d2
23:43:11.470 5 [/f:23 ] Add playlist spotify:playlist:2pgD9N2marSDwRDMYgAtxn
23:43:11.471 5 [/f:89 ] [spotify:playlist:2pgD9N2marSDwRDMYgAtxn] Creating context
23:43:11.471 5 [/f:23 ] Add playlist spotify:playlist:60xTzI9g8D0gxqz7aZvI5u
23:43:11.473 5 [/f:89 ] [spotify:playlist:60xTzI9g8D0gxqz7aZvI5u] Creating context
23:43:11.474 3 [/f:1011 ] [spotify:user:1244667919:rootlist] Snapshot-updated to revision 419,43cd6ae9243add9145b0f88a881a984bd721d3b5
23:43:11.478 I [/f:592 ] aq: LWS got LWS_CALLBACK_CLIENT_APPEND_HANDSHAKE_HEADER
23:43:11.478 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/lfs-secret-provider took 244 ms
23:43:11.479 I [/f:592 ] aq: Aqueduct set User-Agent:Spotify/1.1.**bleep**.612.gb7409abc Windows/10.0 (Aqueduct/v1.2.139-b5ed439d)
23:43:11.481 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/collection took 184 ms
23:43:11.482 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/collection took 185 ms
23:43:11.483 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/collection took 181 ms
23:43:11.484 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/capper took 249 ms
23:43:11.484 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/extended-metadata took 160 ms
23:43:11.485 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/extended-metadata took 188 ms
23:43:11.486 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/extended-metadata took 189 ms
23:43:11.486 I [/f:430 ] High request latency: https://spclient.wg.spotify.com/extended-metadata took 189 ms
23:43:11.490 3 [/f:345 ] [spotify:playlist:3OAiXoZXxnFYbUJUMF9YA9] Synchronization starting: GET (from revision 0,726f6f7400000000000000000000000000000000)

[Alex]

Hi @SKG990,

Thanks for the post.

What you can try is to perform a clean reinstall of the app while in Windows Safe mode. This will allow you access to some files which are sometimes not accessible.

Let us know if that helps. It would also be great if you clarify if the app is crashing straight after you launch it or when you try opening a playlist.

We'll be on the lookout for your reply.