Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46053 Views
  • 77 replies
  • 26 likes
  • 46053 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72712 Views
  • 268 replies
  • 21 likes
  • 72712 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5100 Views
  • 1 replies
  • 6 likes
  • 5100 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145164 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145164 Views
  • 0 replies
  • 26 likes

Superuser Contribution Music stop playing after 10 seconds

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMusic stop after playing for a few seconds. I’ve have tried restarting the application, logging ou...

  • Newbie
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Music stop a...
  • Jeremy
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last item of context action menu playlist list is hidden when opened from current track on bottom

PlanPremiumCountryUnited States DevicePC, fully maximized (non-fullscreen) window on 1080p display Operating SystemWindows 10 My Question or IssueWhen I right click the current track at the bottom left of the Spotify Desktop interface and attempt to ...

  • Visitor
  • Plan Premium Country United States   Device PC, fully maximized (non-fullscreen) window on 1080p display   Operating System Windows 10   My Question or Issue When I right c...
  • Ver
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files always dissapear

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows My Question or IssueYesterday I deleted Spotify, and made a new installation, because the local files di...

  • Regular
  • Plan Premium Country Germany   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows   My Question or I...
  • Jeremy
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes to UI needed immediately

Please make the following modifications to the UI for Windows. Give us the ability to turn off album art for each song in playlist Give us the ability to have a separate artist column rather than include artist info under song titlePlanFree/PremiumCo...

  • Regular
  • Please make the following modifications to the UI for Windows. Give us the ability to turn off album art for each song in playlist   Give us the ability to have a separate artist column rather...
  • Mario
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists are not viewed to me in My library

Hello.I have a problem. I can't view all playlists in 'Your library', but It shows in some menu at the top. I don't know, if It is due to many playlists, which I have added, but It sometimes show those playlists to me in My library. For explanation, ...

  • Roadie
  • Hello. I have a problem. I can't view all playlists in 'Your library', but It shows in some menu at the top. I don't know, if It is due to many playlists, which I have added, but It sometimes show t...
  • Novy
  • Moderator
  • 995 Views
  • 16 replies
  • 0 likes
  • Your Library
  • 995 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Doubleclicking on a playlist won't play a random song from it

Before the update I could play a random song from a playlist if I just doubleclicked it on the left panel (i highlighted it on my screenshot). After the UI update, that feature stopped working. Now if I doubleclick on a playlist, it will just pause t...

Screenshot_1.png
  • Casual Listener
  • Before the update I could play a random song from a playlist if I just doubleclicked it on the left panel (i highlighted it on my screenshot). After the UI update, that feature stopped working. Now i...
  • Eni
  • Moderator
  • 647 Views
  • 5 replies
  • 0 likes
  • 647 Views
  • 5 replies
  • 0 likes

Solved!! [Desktop][Friend Feed] I have no friends, how do I turn off the friends list?

The only topics I've found are gushing about how helpful the friends feed is, but I didn't ask for this option, it's currently opened to half of my app window and will not minimize nor turn off. Next time, when you're implementing a community driven ...

  • Casual Listener
  • The only topics I've found are gushing about how helpful the friends feed is, but I didn't ask for this option, it's currently opened to half of my app window and will not minimize nor turn off. &nb...
  • ninotztan
  • Newbie
  • 456 Views
  • 1 replies
  • 1 likes
  • Desktop
    Friend Feed
  • 456 Views
  • 1 replies
  • 1 likes

[Desktop] Cannot opent open spotify

Hi, I created an empty playlist. Then (i think) i tried to queue it while listening and my spotify crashed. Now if I try to open spotify, spotify keeps saying (in vietnamese, because my UI is in vietnamese) " Something went wrongTry reloading the pag...

spotify-there-was-an-error-try-again.gif Screenshot_2021-05-17 Spotify - Web Player Music for everyone(1).png
  • Casual Listener
  • Hi,   I created an empty playlist. Then (i think) i tried to queue it while listening and my spotify crashed. Now if I try to open spotify, spotify keeps saying (in vietnamese, because my UI i...
  • sakube
  • Casual Listener
  • 401 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop App and Web Player not working

PlanPremiumCountryUKDeviceDell Latitude 7300Operating SystemWindows 10 My Question or IssueNeither the desktop app or web player are loading for me. I have tried completely uninstalling the player and reinstalling from fresh exe files, and there is n...

RobGG_0-1620892639735.png
  • Casual Listener
  •   Plan Premium Country UK Device Dell Latitude 7300 Operating System Windows 10   My Question or Issue Neither the desktop app or web player are loading for me.  I have trie...
  • Alex
  • Spotify Legend
  • 4607 Views
  • 5 replies
  • 0 likes
  • 4607 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't move, rename or delete Windows folders while Spotify is running

PlanPremiumCountryArgentinaDeviceDell NotebookOperating SystemWindows 10 I use Spotify on my Notebook, and since the last update, I can't rename, move or delete Windows folders while Spotify is running. I mean, not Spotify folders but Windows folders...

  • Regular
  • Plan Premium Country Argentina Device Dell Notebook Operating System Windows 10   I use Spotify on my Notebook, and since the last update, I can't rename, move or delete Windows folders...
  • Alex
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Features Artist Page

What happened to the artist page? I missSimilar artistsArtist infoDiscovered in playlistsetc.Spotify, what were you thinking with this update that has less and less of the features you are used to? I just want to understand it. The way I have discove...

  • Gig Goer
  • What happened to the artist page? I miss Similar artists Artist info Discovered in playlists etc. Spotify, what were you thinking with this update that has less and less of the features you ...
  • Mario
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

High ram usage

Why spotify app uses 700-800 MB of ram ? Is that ok? If thats ok may be I should buy a separate computer just for spotify so I can work comfortably

  • Visitor
  • Why spotify app uses 700-800 MB of ram ? Is that ok? If thats ok may be I should buy a separate computer just for spotify so I can work comfortably
  • Blueberry
  • Roadie
  • 3353 Views
  • 1 replies
  • 3 likes
  • 3353 Views
  • 1 replies
  • 3 likes

Solved!! Spotify Windows 10 desktop app's theme became High Contrast

PlanFree/PremiumDevicePCOperating SystemWindows 10Version1.1.57.443.ga029a6c4 My Question or IssueIn Windows 10, I'm using a High Contrast theme, which kind of gives me a proper dark theme in every application.Spotify desktop client comes with a very...

  • Casual Listener
  • Plan Free/Premium Device PC Operating System Windows 10 Version 1.1.57.443.ga029a6c4   My Question or Issue In Windows 10, I'm using a High Contrast theme, which kind of gives me ...
  • fpeti88
  • Casual Listener
  • 228 Views
  • 1 replies
  • 2 likes
  • Theme
    Windows 10 Application
  • 228 Views
  • 1 replies
  • 2 likes

Superuser Contribution Pin "Local Files" playlist to Start

With the new update (Win10), the local files playlist is one click further away (it is hiding in the "Your Library" tab). Is there a way of pinning this playlist so it appears among the other playlists in the left pane?

  • Gig Goer
  • With the new update (Win10), the local files playlist is one click further away (it is hiding in the "Your Library" tab).   Is there a way of pinning this playlist so it appears among the othe...
  • CarlosE
  • Moderator
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sharing in Desktop app

Recently I have noticed that when right clicking a song in the desktop app it no longer as a ton of options. Why has this changed? Is there a way to get back the other options? Seems pretty inconvenient to have to copy and paste a link instead of it ...

Capture.PNG
  • Newbie
  • Recently I have noticed that when right clicking a song in the desktop app it no longer as a ton of options. Why has this changed? Is there a way to get back the other options? Seems pretty inconveni...
  • Ver
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to disable removing tracks dialoge "you'll need to add them again if you change your mind"

Since I got the new update I cannot remove more than one track at a time without getting that pointless dialogue saying "you'll need to add them again if you change your mind". Oh yeah really, what was I thinking when I wanted to remove them in the f...

  • Gig Goer
  • Since I got the new update I cannot remove more than one track at a time without getting that pointless dialogue saying "you'll need to add them again if you change your mind". Oh yeah really, what w...
  • _daniel_
  • Gig Goer
  • 450 Views
  • 6 replies
  • 0 likes
  • 450 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local files changing language

PlanPremium FamilyCountryAustraliaDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueMy local files keep changing language from English to what looks like Chinese. It has been happening on my account ever since i opened the Premium ...

  • Casual Listener
  • Plan Premium Family Country Australia Device Samsung Galaxy S10+ Operating System Android   My Question or Issue My local files keep changing language from English to what looks like C...
  • Novy
  • Moderator
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution All new music related items gone and queue still only showing 50 songs

PlanPremiumCountryusaDeviceDell TowerOperating SystemWindows 10 My Question or IssueWhere did all the new music go? The new music section is completely gone. It is literally missing from the new app update. It's Friday I should have an updated list o...

  • Regular
  • Plan Premium Country usa Device Dell Tower Operating System Windows 10   My Question or Issue Where did all the new music go?    The new music section is completely gone. I...
  • CarlosE
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloading playlists broken

EDIT: Found the cause, like right after posting... Apparently Spotify hates VPNs, for downloading songs Never been a problem for me till last update though. PlanPremiumCountryThe NetherlandsDeviceDesktopOperating SystemWindows 10 My IssueSince the re...

  • Casual Listener
  • EDIT: Found the cause, like right after posting... Apparently Spotify hates VPNs, for downloading songs  🙄 Never been a problem for me till last update though.   Plan Premium Cou...
  • CarlosE
  • Moderator
  • 912 Views
  • 1 replies
  • 0 likes
  • Download Playlists
    Offline listening
    premium feature doesnt work
  • 912 Views
  • 1 replies
  • 0 likes