Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My app on windows 10 is not playing any songs. It shows them in the now playing spot for a split second and moves to the next repeatedly. it also throws up a message which i will attach. I have done multiple clean installs and it works in the web browser and on other devices.
Solved! Go to Solution.
Hi folks,
Thank you for keeping in touch.
@Lostdawn Could you please confirm if you've already followed the steps shared by the other mods?
@PenguinPsyco Please follow these steps to run a clean reinstall of the app, as this one is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.
After that, make sure to download it again from the Microsoft Store.
Let us know how this goes!
Hi there @PenguinPsyco,
Thanks for reaching out to the Community and welcome!
As a first step, try logging out, restarting your device and your router, and logging back in.
If the issue persists, try clearing your hosts file by following the steps you'll find in this article. Even though its title is for a different topic, you'll find the steps to follow after scrolling down a bit.
Keep us posted on how it goes.
i did not find anything in the host file
Hey there @PenguinPsyco,
Thanks for getting back to us and letting us know that.
In this case, could you let us know if you're using any VPNs? If so, we suggest that you turn it off since it can affect the app's performance.
On another note, would you mind trying with a different internet connection to check if that makes the difference?
Keep us posted on how it goes.
I am not using a VPN and a change in network connection did not fix anything
I am having the same problem with my PC
Works fine on my iPad, phone and laptop...
Started this morning
Hi folks,
Thank you for keeping in touch.
@Lostdawn Could you please confirm if you've already followed the steps shared by the other mods?
@PenguinPsyco Please follow these steps to run a clean reinstall of the app, as this one is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.
After that, make sure to download it again from the Microsoft Store.
Let us know how this goes!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…