Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryPolandDeviceMi Notebook 13.3Operating SystemWindows 10 My Issue:No translation for "See more" button on singer page (Using polish version).But "See less" translation is ok.
Plan Premium Country Poland Device Mi Notebook 13.3 Operating System Windows 10 My Issue: No translation for "See more" button on singer page (Using polish version). But "See le...
Spotify Legend
748 Views
1 replies
1 likes
PlanFreeCountryUSADevice PCOperating SystemWindows 10 My Question or IssueI closed the application cause i didnt need it at that moment but then when i opened it, the display was completely different. it was as if the Web Player layout was now in the...
Plan Free Country USA Device PC Operating System Windows 10 My Question or Issue I closed the application cause i didnt need it at that moment but then when i opened it, the di...
Regular
975 Views
7 replies
1 likes
CountrySpainVersion1.1.58.820.g2ae50076-aOperating SystemWindows 10 My Question or IssueHello, In the last version of Desktop app, something has changed when you play a song after filtering a playlist. Before this update, when you filtered a playlist...
Country Spain Version 1.1.58.820.g2ae50076-a Operating System Windows 10 My Question or Issue Hello, In the last version of Desktop app, something has changed when you play a ...
Spotify Legend
4025 Views
20 replies
3 likes
My Question or IssueIs it only community support? Yersterday I have posted a topic with my issue and it is 0 comments below. How can i message to official spotify support which will 100% answer me?
My Question or Issue Is it only community support? Yersterday I have posted a topic with my issue and it is 0 comments below. How can i message to official spotify support which will 100% answer me?
Spotify Legend
504 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI have a problem. I can't use after upda...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
Spotify Legend
984 Views
1 replies
0 likes
PlanPremiumCountry DeviceDell PCOperating SystemWindows 10 My Question or IssueAt first the only problem was not being able to search or filter inside playlist. I'm not sure why you guys removed that feature but it was completely gone for me on the w...
Plan Premium Country Device Dell PC Operating System Windows 10 My Question or Issue At first the only problem was not being able to search or filter inside playlist. I'm not ...
Regular
569 Views
1 replies
0 likes
PlanPremiumCountryUkraineOperating SystemWindows 10 My Question or IssueSomeone say me please, where is my local files?
Plan Premium Country Ukraine Operating System Windows 10 My Question or Issue Someone say me please, where is my local files?
Moderator
1105 Views
4 replies
1 likes
PlanPremiumCountrySwedenDeviceWindowsOperating SystemWindows 10Version 1.1.58.820.g2ae50076-a Spotify was updated today, may 2nd, and since there's no audio playback. The progress bar moves, but there's no audio. I checked the mute function in the ap...
Plan Premium Country Sweden Device Windows Operating System Windows 10 Version 1.1.58.820.g2ae50076-a Spotify was updated today, may 2nd, and since there's no audio pl...
Moderator
1081 Views
1 replies
0 likes
PlanPremium Operating SystemWindows 10, Android MIUI My Question or IssueSpotify keeps pausing sometimes. It doesnt happens everytime but when it happens it keeps pausing too many times. When i switch to offline mode or turn off mobile data/wifi it d...
Plan Premium Operating System Windows 10, Android MIUI My Question or Issue Spotify keeps pausing sometimes. It doesnt happens everytime but when it happens it keeps pausin...
Moderator
479 Views
3 replies
0 likes
PlanPremiumCountry DeviceDesktop/AndroidOperating SystemWindows 10 & Android 11 My Question or IssueSo my recently played keeps resetting to numbers i listened to a long time ago and it resets when i shut off the device i used to listen with (web pla...
Plan Premium Country Device Desktop/Android Operating System Windows 10 & Android 11 My Question or Issue So my recently played keeps resetting to numbers i listened t...
Composer
403 Views
1 replies
0 likes
PlanPremiumCountry DeviceLaptopOperating SystemWindows 10 My Question or IssueI've noticed that the listening activity is not updating properly. I have it on 2 Windows laptops and one of them would show that a friend is currently listening to a song,...
Plan Premium Country Device Laptop Operating System Windows 10 My Question or Issue I've noticed that the listening activity is not updating properly. I have it on 2 Windows l...
Moderator
1433 Views
16 replies
3 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat happens when you disable your listening activity after it was once enabled? Does your na...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue What ha...
Spotify Legend
2561 Views
3 replies
0 likes
Tried it... didn't work out.Tried uninstalling and reinstalling... no success too.This only happens on my office PC. Home PC works just fine.
Tried it... didn't work out. Tried uninstalling and reinstalling... no success too. This only happens on my office PC. Home PC works just fine.
Moderator
2059 Views
11 replies
1 likes
On my Windows desktop application. Since a while back I can no longer use the short cut key command Alt + Arrow left and Arrow right to navigate back and forth in my browse history. Is there another key combination that I have missed or am I forced t...
On my Windows desktop application. Since a while back I can no longer use the short cut key command Alt + Arrow left and Arrow right to navigate back and forth in my browse history. Is there another ...
293 Views
0 replies
0 likes
Yesterday spotify was running fine but the update I got today seems to just crash the app after a few minutes of use. I've followed all the solutions in other threads but nothing worked. Please revert the latest update.
Yesterday spotify was running fine but the update I got today seems to just crash the app after a few minutes of use. I've followed all the solutions in other threads but nothing worked. Please rever...
Spotify Star
632 Views
3 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have had Spotify for a long time and it has worked near perfectly but a couple of days ago I upgraded to premium and then after about one to two songs my Spotify will rando...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I have had Spotify for a long time and it has worked near perfectly but a couple of days a...
Visitor
1264 Views
6 replies
0 likes
My Question or IssueUsing my desktop computer, I can hear Spotify on "Listening on this computer", but after 5-10seconds, it jumps to "Listening On Web Player (Chrome)" of which I have no sound. I keep changing it back to "This computer", but it keep...
My Question or Issue Using my desktop computer, I can hear Spotify on "Listening on this computer", but after 5-10seconds, it jumps to "Listening On Web Player (Chrome)" of which I have no sound. I ...
Moderator
414 Views
1 replies
0 likes
The latest update now has a side panel on desktop with "Connect to Facebook". There is no way to dismiss/remove this panel. I don't have a facebook account. I don't want a facebook account. I'll never have a facebook account. I'm not paying a subscri...
The latest update now has a side panel on desktop with "Connect to Facebook". There is no way to dismiss/remove this panel. I don't have a facebook account. I don't want a facebook ...
Spotify Legend
985 Views
11 replies
3 likes
I've noticed that everyone around me is getting a new update that changes the user interface of Spotify. I don't have this update. I updated Spotify on my Microsoft store and nothing changed. I uninstalled it and downloaded it from my web browser, st...
I've noticed that everyone around me is getting a new update that changes the user interface of Spotify. I don't have this update. I updated Spotify on my Microsoft store and nothing changed. I unins...
353 Views
0 replies
0 likes
PlanPremiumCountryAustriaDevicePcOperating SystemWindows 10 My Question/IssueSo since the Big Update, I have the problem that when I add new songs(multiple) to a Playlist the order is not correct or mixed up on the Desktop app.You see in the Pictures...
Plan Premium Country Austria Device Pc Operating System Windows 10 My Question/Issue So since the Big Update, I have the problem that when I add new songs(multiple) to a Playlist the...
Moderator
6626 Views
32 replies
13 likes
