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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1641 Views

0 replies

2 likes

  • 1641 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145494 Views

83 replies

27 likes

  • 145494 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130398 Views

294 replies

22 likes

  • 130398 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10977 Views

1 replies

6 likes

  • 10977 Views
  • 1 replies
  • 6 likes

Superuser Contribution [Desktop] Playback scrubber when window shrunk

When the Spotify window is full screen, the playback scrubber shows up as expected.However, I shrink the window vertically. The playback scrubber now disappears.This used to work in an older version.

Regular

When the Spotify window is full screen, the playback scrubber shows up as expected. However, I shrink the window vertically. The playback scrubber now disappears. This used to work in an older vers...

Mario

Spotify Legend

538 Views

3 replies

0 likes

Desktop
  • 538 Views
  • 3 replies
  • 0 likes

Superuser Contribution New update has friend listening activity not working

PlanPremiumCountryUnited States of AmericaDeviceHP Pavilion 24-a010 & Aspire 5 LaptopOperating SystemWindows 10 My Question or IssueMy laptop and desktop have been updated to the most recent Spotify app update. I tried following one of my friends and...

Gig Goer

Plan Premium Country United States of America Device HP Pavilion 24-a010 & Aspire 5 Laptop Operating System Windows 10   My Question or Issue My laptop and desktop have been u...

Ver

Spotify Legend

6443 Views

36 replies

13 likes

  • 6443 Views
  • 36 replies
  • 13 likes

Superuser Contribution Help with desktop spotify app opening the browser version instead in the desktop app.

Everything was fine until today I opened the app and now its a browser player instead of the normal desktop app , it doesn't open the browser version in browser it open the browser version in the desktop app. I tried reinstalling it did nothing.

Visitor

Everything was fine until today I opened the app and now its a browser player instead of the normal desktop app , it doesn't open the browser version in browser it open the browser version in the des...

CarlosE

Spotify Legend

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

Superuser Contribution Windows app breaks after playing album that was not yet released.

PlanFreeCountryPolandDeviceDell InspironOperating SystemWindows 10 My Question or IssueHi, my Windows Spotify app broke after I tried to play non released album from Coldplay - and that's the first issue, I was able to access it from artist page but ...

Casual Listener

Plan Free Country Poland Device Dell Inspiron Operating System Windows 10   My Question or Issue Hi, my Windows Spotify app broke after I tried to play non released album from Coldplay...

Ivan

Spotify Legend

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Play any Music "This content is not available." - Repeatedly Happening

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueThis is the third time in the last week that I've opened Spotify and every song is greyed out and a popup says "This content is not available." when I try to play it.I've...

Regular

Plan Premium Country USA Device Laptop Operating System Windows 10   My Question or Issue This is the third time in the last week that I've opened Spotify and every song is greyed out ...

OscarDC

Moderator

1520 Views

3 replies

7 likes

  • 1520 Views
  • 3 replies
  • 7 likes

Solved!!Superuser Contribution [Desktop][Other] Show time remaining in the currently playing track by clicking or tapping

On the Now Playing screen or the bottom of the desktop app, on the left you see how far into a song you are, then a song progress bar, then the total time for the track being played. In the past, you could click or tap on that right-hand number (whic...

Gig Goer

On the Now Playing screen or the bottom of the desktop app, on the left you see how far into a song you are, then a song progress bar, then the total time for the track being played.   In the ...

Maria

Moderator

6298 Views

8 replies

0 likes

Desktop
Other
  • 6298 Views
  • 8 replies
  • 0 likes

Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumCountryDenmarkDeviceCustom build PCOperating SystemWindows 10 My Question or IssueWhen I try to use the Spotify App for Windows 10, I get the message "Spotify can't play this right now. If you have the file on your computer you can import ...

Newbie

  Plan Premium Country Denmark Device Custom build PC Operating System Windows 10   My Question or Issue When I try to use the Spotify App for Windows 10, I get the message "Spot...

Alex

Spotify Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Solved!! New application for Windows

So ... They took away some options in the desktop windows application. For example, I sorted the playlist by artists. I tagged some songs. I went into my own order and moved the marked songs, for example. But now it doesn't work, the marked songs wil...

Roadie

So ... They took away some options in the desktop windows application. For example, I sorted the playlist by artists. I tagged some songs. I went into my own order and moved the marked songs, for exa...

lubos

Roadie

719 Views

3 replies

0 likes

  • 719 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution No translation for "See more" button

PlanPremiumCountryPolandDeviceMi Notebook 13.3Operating SystemWindows 10 My Issue:No translation for "See more" button on singer page (Using polish version).But "See less" translation is ok.

Visitor

Plan Premium Country Poland Device Mi Notebook 13.3 Operating System Windows 10   My Issue: No translation for "See more" button on singer page (Using polish version). But "See le...

Alex

Spotify Legend

740 Views

1 replies

1 likes

Windows
  • 740 Views
  • 1 replies
  • 1 likes

Superuser Contribution New layout

PlanFreeCountryUSADevice PCOperating SystemWindows 10 My Question or IssueI closed the application cause i didnt need it at that moment but then when i opened it, the display was completely different. it was as if the Web Player layout was now in the...

Newbie

Plan Free Country USA Device  PC Operating System Windows 10   My Question or Issue I closed the application cause i didnt need it at that moment but then when i opened it, the di...

HeyImSolace

Regular

974 Views

7 replies

1 likes

  • 974 Views
  • 7 replies
  • 1 likes

Superuser Contribution Issues with filtered playlists

CountrySpainVersion1.1.58.820.g2ae50076-aOperating SystemWindows 10 My Question or IssueHello, In the last version of Desktop app, something has changed when you play a song after filtering a playlist. Before this update, when you filtered a playlist...

Composer

Country Spain Version 1.1.58.820.g2ae50076-a Operating System Windows 10   My Question or Issue Hello,   In the last version of Desktop app, something has changed when you play a ...

Ivan

Spotify Legend

4016 Views

20 replies

3 likes

  • 4016 Views
  • 20 replies
  • 3 likes

Solved!!Superuser Contribution How can I get help from official spotify support?

My Question or IssueIs it only community support? Yersterday I have posted a topic with my issue and it is 0 comments below. How can i message to official spotify support which will 100% answer me?

Casual Listener

My Question or Issue Is it only community support? Yersterday I have posted a topic with my issue and it is 0 comments below. How can i message to official spotify support which will 100% answer me?

Alex

Spotify Legend

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Problem with mute shortcut key and full volume shortcut key

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI have a problem. I can't use after upda...

Roadie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...

Alex

Spotify Legend

968 Views

1 replies

0 likes

New spotify interface
spotify for desktop
  • 968 Views
  • 1 replies
  • 0 likes

Everything is broken

PlanPremiumCountry DeviceDell PCOperating SystemWindows 10 My Question or IssueAt first the only problem was not being able to search or filter inside playlist. I'm not sure why you guys removed that feature but it was completely gone for me on the w...

Newbie

Plan Premium Country   Device Dell PC Operating System Windows 10   My Question or Issue At first the only problem was not being able to search or filter inside playlist. I'm not ...

Puyo

Regular

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont show local files

PlanPremiumCountryUkraineOperating SystemWindows 10 My Question or IssueSomeone say me please, where is my local files?

Casual Listener

Plan Premium Country Ukraine Operating System Windows 10   My Question or Issue Someone say me please, where is my local files?

Eni

Moderator

1095 Views

4 replies

1 likes

  • 1095 Views
  • 4 replies
  • 1 likes

Superuser Contribution No audio after update

PlanPremiumCountrySwedenDeviceWindowsOperating SystemWindows 10Version 1.1.58.820.g2ae50076-a Spotify was updated today, may 2nd, and since there's no audio playback. The progress bar moves, but there's no audio. I checked the mute function in the ap...

Casual Listener

  Plan Premium Country Sweden Device Windows Operating System Windows 10 Version  1.1.58.820.g2ae50076-a   Spotify was updated today, may 2nd, and since there's no audio pl...

Novy

Moderator

1074 Views

1 replies

0 likes

  • 1074 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing

PlanPremium Operating SystemWindows 10, Android MIUI My Question or IssueSpotify keeps pausing sometimes. It doesnt happens everytime but when it happens it keeps pausing too many times. When i switch to offline mode or turn off mobile data/wifi it d...

Casual Listener

Plan Premium   Operating System Windows 10, Android MIUI    My Question or Issue Spotify keeps pausing sometimes. It doesnt happens everytime but when it happens it keeps pausin...

Novy

Moderator

473 Views

3 replies

0 likes

  • 473 Views
  • 3 replies
  • 0 likes

Spotify Recently Played Keeps resetting

PlanPremiumCountry DeviceDesktop/AndroidOperating SystemWindows 10 & Android 11 My Question or IssueSo my recently played keeps resetting to numbers i listened to a long time ago and it resets when i shut off the device i used to listen with (web pla...

Visitor

Plan Premium Country   Device Desktop/Android Operating System Windows 10 & Android 11   My Question or Issue So my recently played keeps resetting to numbers i listened t...

AeroZ

Composer

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend activity not updating properly

PlanPremiumCountry DeviceLaptopOperating SystemWindows 10 My Question or IssueI've noticed that the listening activity is not updating properly. I have it on 2 Windows laptops and one of them would show that a friend is currently listening to a song,...

Regular

Plan Premium Country   Device Laptop Operating System Windows 10   My Question or Issue I've noticed that the listening activity is not updating properly. I have it on 2 Windows l...

Novy

Moderator

1415 Views

16 replies

3 likes

  • 1415 Views
  • 16 replies
  • 3 likes

Superuser Contribution Disabling listening activity

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat happens when you disable your listening activity after it was once enabled? Does your na...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue What ha...

Alex

Spotify Legend

2547 Views

3 replies

0 likes

  • 2547 Views
  • 3 replies
  • 0 likes