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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137232 Views
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  • 25 likes
  • Mac
    Windows
  • 137232 Views
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  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53492 Views
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  • 33 likes
  • Windows
  • 53492 Views
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  • 33 likes

Superuser Contribution Bug with the play order of Liked songs

Firstly, this bug concerns also Mac version, and I have updated both Windows and Mac OS, and I have reinstalled Spotify to both OS several times with no effect. I have also contacted Spotify chat support and they did not find anything wrong with my a...

  • Newbie
  • Firstly, this bug concerns also Mac version, and I have updated both Windows and Mac OS, and I have reinstalled Spotify to both OS several times with no effect. I have also contacted Spotify chat sup...
  • Elena
  • Moderator
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
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Solved!!Superuser Contribution How to stop playing an artist

Hi I am getting recommended an artist I HATE, and worse than that, he appears in my favourite albums picks? wth --- GET JACOB COLLIER OFF MY FEED his music is utter SH*T, thanks. ..... I mean there has to be some way to stop this

  • Casual Listener
  • Hi I am getting recommended an artist I HATE, and worse than that, he appears in my favourite albums picks? wth --- GET JACOB COLLIER OFF MY FEED his music is utter SH*T, thanks.  ..... I mean t...
  • Elena
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files won't play on desktop

PlanPremiumCountryUnited StatesDeviceLaptop, PCOperating SystemWindows 10 Added some local files to my Spotify on my computer. Have done this before and they always work but this time they all upload but when I click on them they don't play and just ...

  • Visitor
  • Plan Premium Country United States Device Laptop, PC Operating System Windows 10   Added some local files to my Spotify on my computer. Have done this before and they always work but th...
  • Elena
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Connect To A Device" Menu PIXELATION

PROBLEM + Connect To Device menu is PIXELLATED (see below) TROUBLESHOOTING + quit application+ restarted computer+ ran Disk Utility from Recovery Console+ uninstalled / reinstalled app TECH INFOPlan PremiumCountry USA Device Macbook Pro late 2016 Ope...

  • Visitor
  • PROBLEM   + Connect To Device menu is PIXELLATED (see below)   TROUBLESHOOTING   + quit application + restarted computer + ran Disk Utility from Recovery Console + uninstalled...
  • Alex
  • Moderator
  • 183 Views
  • 1 replies
  • 1 likes
  • 183 Views
  • 1 replies
  • 1 likes

Spotify Web App Not Downloading

PlanPremiumCountryCanadaDeviceHP 15 Notebook PCOperating SystemWindows 10 My Question or IssueSo I've recently switched to Spotify because of its great compatibility between devices. However, I was met with an error message trying to download the web...

  • Casual Listener
  • Plan Premium Country Canada Device HP 15 Notebook PC Operating System Windows 10   My Question or Issue So I've recently switched to Spotify because of its great compatibility between ...
  • Sebasty
  • Spotify Star
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
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Superuser Contribution Its been years and spotify connect is still broken

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueThe problem with spotify connect connecting to random devices has been around for years and spotify still refuses to fix this problem. How hard is it to hav...

  • Casual Listener
  • Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue The problem with spotify connect connecting to random devices has been around fo...
  • kooljess702
  • Casual Listener
  • 347 Views
  • 2 replies
  • 1 likes
  • 347 Views
  • 2 replies
  • 1 likes

Solved!! Can't log in (Error code: accesspoint:39)

Hi! I can't log in on the Spotify Windows app. I can log in fine on the Android app, the macOS app and on the web player app (on Windows/Chrome), so obviously it's not an internet connectivity or password issue.I tried the following suggestions (foun...

  • Casual Listener
  • Hi!   I can't log in on the Spotify Windows app. I can log in fine on the Android app, the macOS app and on the web player app (on Windows/Chrome), so obviously it's not an internet connectivi...
  • Splo
  • Casual Listener
  • 10868 Views
  • 2 replies
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  • 10868 Views
  • 2 replies
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Superuser Contribution Alexa Echo not in device list on Windows app

PlanPremiumCountryBrazilDevicePC Intel i9Operating SystemWindows 10 Pro, Compilation 19041.508 / Version 2004 My Question or IssueAlexa is working/playing with Spotify and replying to all commands by voice.However, the spotify app in MS Win10Pro, ver...

  • Visitor
  • Plan Premium Country Brazil Device PC Intel i9 Operating System Windows 10 Pro, Compilation 19041.508 / Version 2004   My Question or Issue Alexa is working/playing with Spotify and re...
  • Ver
  • Spotify Legend
  • 843 Views
  • 1 replies
  • 2 likes
  • Alexa
  • 843 Views
  • 1 replies
  • 2 likes

Superuser Contribution dislike song in radio

PlanPremiumCountryEstoniaDevicePCOperating SystemWindows 10 My Question or IssueSpotify offers me the same track for the third time on the radio and I don't like it!Why there is no dislike button in a Radio?There is no button in the mobile applicatio...

  • Visitor
  • Plan Premium Country Estonia Device PC Operating System Windows 10   My Question or Issue Spotify offers me the same track for the third time on the radio and I don't like it! Why the...
  • Alex
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Not working on Smart TV, PS4 or Webplayer

PlanPremiumCountry Operating SystemWindows 10 My Question or IssueFor the last 2 months, I have not been able to get Spotify to work on Firefox. If it isn't having issues trying to load the homepage of Spotify, it has issues trying to loading the pla...

  • Visitor
  • Plan Premium Country   Operating System Windows 10   My Question or Issue For the last 2 months, I have not been able to get Spotify to work on Firefox. If it isn't having issues tr...
  • Starchild
  • Regular
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Long Podcast descriptions reset scrolling

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssuePodcasts with long desciptions (example: Slow German) do not stay at their currently scrolled levels while that episode is playing. This makes following along with a...

  • Newbie
  • Plan Premium Country USA   Device Desktop PC Operating System Windows 10   My Question or Issue Podcasts with long desciptions (example: Slow German) do not stay at their current...
  • Mihail
  • Spotify Legend
  • 835 Views
  • 2 replies
  • 8 likes
  • bug
    Desktop
    podcast
  • 835 Views
  • 2 replies
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[Desktop][Playlists] Length of Playlist

I can see how much time my playlist takes to listen too but it's not the right number, because is, hasn't changed whenever I add songs. How do I make it the correct number?

  • Visitor
  • I can see how much time my playlist takes to listen too but it's not the right number, because is, hasn't changed whenever I add songs. How do I make it the correct number?
  • 98 Views
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  • Desktop
    Playlists
  • 98 Views
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Superuser Contribution Trouble Shooting Windows 10 ERROR CODE

PlanPremiumCountryUSDevice Operating SystemWindows 10 My Question or IssueSpotify wont launch. If I try open as administrator I receive an error code "see attachment" Windows did update last night.

  • Casual Listener
  • Plan Premium Country US Device   Operating System Windows 10   My Question or Issue Spotify wont launch. If I try open as administrator I receive an error code "see attachment" Wi...
  • Elena
  • Moderator
  • 298 Views
  • 1 replies
  • 1 likes
  • 298 Views
  • 1 replies
  • 1 likes

Thanks for enabling DPI Awareness Per-Monitor (v2)

Thanks to the change, now when I move the Spotify Window to my secondary 4k 250% zoom monitor I can see the app text sharper than ever. Thanks.

  • Newbie
  • Thanks to the change, now when I move the Spotify Window to my secondary 4k 250% zoom monitor I can see the app text sharper than ever.   Thanks.
  • 202 Views
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  • 202 Views
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[Developer] Faster Start!

Spotify takes a long time to load. Similar to a big game. Other "office" applications starts faster. Also it continous to start on som computers although I have unchecked the box "start Spotify on system start". Very anoying.Please look into this and...

  • Visitor
  • Spotify takes a long time to load. Similar to a big game. Other "office" applications starts faster. Also it continous to start on som computers although I have unchecked the box "start Spotify on sy...
  • 87 Views
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  • 0 likes
  • Developer
  • 87 Views
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Superuser Contribution Spotify too slow, can't handle large playlists

I have a playlist with 8,500 songs- When I try to search through this playlist it takes over 1 minute now. It also freezes my desktop client. When I want to pause a song while the search is performaning, it does not react and also takes a very long t...

  • Music Fan
  • I have a playlist with 8,500 songs- When I try to search through this playlist it takes over 1 minute now. It also freezes my desktop client. When I want to pause a song while the search is performan...
  • draybee
  • Visitor
  • 1562 Views
  • 4 replies
  • 8 likes
  • 1562 Views
  • 4 replies
  • 8 likes

Error Code 4

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've done multiple clean installs of Spotify, allowed it through firewall settings, checked the hosts file for Spotify related IP addresses, yet my Desktop a...

  • Casual Listener
  • Plan Premium Country United States Device Desktop PC Operating System Windows 10 My Question or Issue I've done multiple clean installs of Spotify, allowed it through firewall settings, chec...
  • rxce
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • Desktop
    error code 4
    offline
    Windows 10
  • 303 Views
  • 1 replies
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Solved!! Music is not playing on Windows 10

PlanPremiumCountryGermanyDeviceLenovo ThinkBook 14Operating SystemWindows 10 (Pro, I believe) My Question or IssueI can't play music on my desktop app on my new Windows 10 laptop. I've only had the laptop for a week and it worked for the first few da...

  • Casual Listener
  •   Plan Premium Country Germany Device Lenovo ThinkBook 14 Operating System Windows 10 (Pro, I believe)   My Question or Issue I can't play music on my desktop app on my new Windo...
  • allisy
  • Casual Listener
  • 1726 Views
  • 1 replies
  • 1 likes
  • not playing
    windows10
  • 1726 Views
  • 1 replies
  • 1 likes

Superuser Contribution Casting from desktop app stuck in shuffle play

PlanFreeCountryUSDevice(google home mini)Operating System(Windows 10) Until a few weeks ago I could start playing music on the google mini then cast from Spotify desktop app with no issues and control of songs. Now when I cast from the desktop app it...

  • Casual Listener
  • Plan Free Country US Device (google home mini) Operating System (Windows 10)   Until a few weeks ago I could start playing music on the google mini then cast from Spotify desktop app wi...
  • JanBlake
  • Regular
  • 1071 Views
  • 10 replies
  • 2 likes
  • 1071 Views
  • 10 replies
  • 2 likes