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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • 24 likes
  • Mac
    Windows
  • 134318 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Liked songs page not showing liked songs

PlanPremium (Family)CountryAustriaDeviceHP Omen 15Operating SystemWindows 10 Pro My Question or IssueMy liked songs page suddenly doesn't display my liked songs, instead it thinks I don't have any liked songs. I can see my liked songs on my iPhone an...

  • Newbie
  • Plan Premium (Family) Country Austria Device HP Omen 15 Operating System Windows 10 Pro   My Question or Issue My liked songs page suddenly doesn't display my liked songs, instead it t...
  • Billy-J
  • Spotify Star
  • 542 Views
  • 4 replies
  • 6 likes
  • 542 Views
  • 4 replies
  • 6 likes

Music stops randomly

PlanPremiumOperating SystemWindows 10 My Question or IssueI´ve got a new PC since a few days. I downloaded Spotify the first day. The next two days I was abled to listen to music with no problems at all. But at the time the music randomly stops playi...

  • Visitor
  • Plan Premium Operating System Windows 10   My Question or Issue I´ve got a new PC since a few days. I downloaded Spotify the first day. The next two days I was abled to listen to music wit...
  • 111 Views
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  • Stopped playing
    Stops after seconds
  • 111 Views
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I can't see "My music"

PlanPremiumCountryPerúOperating SystemWindows 10 My Question or IssueGood morning everyone. I have a problem days ago only in the PC App. I am a Premium User and I cannot see or reproduce my "My Songs" playlist having almost 4500 songs saved. Spotify...

  • Casual Listener
  • Plan Premium Country Perú Operating System Windows 10   My Question or Issue Good morning everyone. I have a problem days ago only in the PC App. I am a Premium User and I cannot see or ...
  • derschwuler
  • Regular
  • 335 Views
  • 8 replies
  • 2 likes
  • 335 Views
  • 8 replies
  • 2 likes

Read lyrics

PlanFreeCountryRussiaDeviceHP Laptop 15-bs1xxOperating SystemWindows 10 My Question or IssueCan i read lyrics on Spotify PC client?

  • Casual Listener
  • Plan Free Country Russia Device HP Laptop 15-bs1xx Operating System Windows 10   My Question or Issue Can i read lyrics on Spotify PC client?
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I can't reproduce liked song on PC App

PlanStudent PremiumCountryPortugalDeviceLenovo Legion Y520-15IKBMOperating SystemWindows 10 My Question or IssueHi,I having some issues when I try to play my liked songs on PC.When I try to open the list of liked songs, they don't show the musics and...

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  • Casual Listener
  • Plan Student Premium Country Portugal Device Lenovo Legion Y520-15IKBM Operating System Windows 10   My Question or Issue Hi, I having some issues when I try to play my liked songs on...
  • Emilia_8
  • Spotify Star
  • 220 Views
  • 4 replies
  • 0 likes
  • 220 Views
  • 4 replies
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I can't see all the records.

PlanFreeCountryCanadaDevice(Laptop)Operating System(Windows 10)Version1.137.690.0 All the songs are not displayed in these categories: Home, Liked songs, Recently played, Albums. As you can see there are songs which I added in the liked songs

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  • Casual Listener
  • Plan Free Country Canada Device (Laptop) Operating System (Windows 10) Version 1.137.690.0     All the songs are not displayed in these categories: Home, Liked songs, Recently p...
  • YuCan
  • Casual Listener
  • 218 Views
  • 2 replies
  • 2 likes
  • +VOTE
  • 218 Views
  • 2 replies
  • 2 likes

no internet connection,error code 4

Hello ,this error makes me crazy ,I dont use proxy at work but spotify is sometimes offline ,sometimes online.But of course I can use internet always in my pc.Please just solve this issue ,This is a old old problem with spotify,but still unsolved.Pla...

  • Newbie
  • Hello ,this error makes me crazy ,I dont use proxy at work but spotify is sometimes offline ,sometimes online.But of course I can use internet always in my pc.Please just solve this issue ,This is a ...
  • 150 Views
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  • 0 likes
  • error 4
    no internet connection
  • 150 Views
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Superuser Contribution Bug report: Spotify high cpu usage with Italian translation

PlanFree and proCountryItalyDeviceDesktopOperating SystemWindows 10 v. 1909 build 18363.900Spotify version1.1.36.734.g8731c306 (Microsoft Store version) for all computersBug report With italian translation, cpu usage is 20/30% on I5 8/9 I7 8/9, Ryzen...

  • Casual Listener
  • Plan Free and pro Country Italy Device Desktop Operating System Windows 10 v. 1909 build 18363.900 Spotify version 1.1.36.734.g8731c306 (Microsoft Store version) for all computers Bug ...
  • tnfno2
  • Casual Listener
  • 600 Views
  • 5 replies
  • 0 likes
  • 600 Views
  • 5 replies
  • 0 likes

Desktop app not working

PlanPremiumCountryDevice(Desktop, Galaxy S10 Plus)Operating System(Windows 10, Samsung)Update:1.137.690.0 My Question or IssueFor a couple days now I can't use my Spotify app on the desktop...I can't see my liked songs, liked artists, recently played...

  • Casual Listener
  • Plan Premium Country Device (Desktop, Galaxy S10 Plus) Operating System (Windows 10, Samsung) Update: 1.137.690.0   My Question or Issue For a couple days now I can't use my Spotify a...
  • Topazd
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Spotify me muestra vacías mis playlits

Hola, últimamente he tenido problemas con mis playlist desde mi computadora. Spotify me muestra como si no tuviera canciones y aún agregando nuevas canciones no las muestra. Revisé mi cuenta desde mi celular y en la webplayer y sí aparecen ahí.Traté ...

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  • Casual Listener
  • Hola, últimamente he tenido problemas con mis playlist desde mi computadora. Spotify me muestra como si no tuviera canciones y aún agregando nuevas canciones no las muestra. Revisé mi cuenta desde mi...
  • 636 Views
  • 0 replies
  • 1 likes
  • playlist problems
  • 636 Views
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  • 1 likes

Superuser Contribution Spotify Connect not working with musiccast (visible but not working)

EDIT: Fixed. Factory reset of Yamah WXC-50 solved it. PlanPremiumCountryDKDevicePC and Android WITH Yamaha Musiccast WXC-50Operating SystemWindows 10 My Question or Issue Can't connect spotify to my Yamaha Musiccast device. The WXC-50 is visible in t...

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  • Newbie
  • EDIT: Fixed. Factory reset of Yamah WXC-50 solved  it.    Plan Premium Country DK Device PC and Android WITH Yamaha Musiccast WXC-50 Operating System Windows 10  My ...
  • cadence_valio
  • Visitor
  • 2699 Views
  • 2 replies
  • 2 likes
  • 2699 Views
  • 2 replies
  • 2 likes

Solved!! cache

PlanPremiumOperating SystemWindows 10My Question or Issuehow can I delete the cache? it's about 7 giga

  • Casual Listener
  • Plan Premium Operating System Windows 10 My Question or Issue how can I delete the cache? it's about 7 giga
  • haforn13
  • Visitor
  • 74828 Views
  • 4 replies
  • 0 likes
  • 74828 Views
  • 4 replies
  • 0 likes

"Liked Songs" library / Liking songs not working

PlanPremium DeviceDesktopOperating SystemWindows 10 My Question or IssueLiking songs doesn't save them to the "Liked Songs" library, they reset themself on refreshing the tab, the library/podcasts/albums tab doesn't work either. I tried every possibl...

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  • Visitor
  • Plan Premium   Device Desktop Operating System Windows 10   My Question or Issue Liking songs doesn't save them to the "Liked Songs" library, they reset themself on refreshing the ...
  • Emilia_8
  • Spotify Star
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

High CPU usage

PlanPremiumCountryFinlandDevicePC, i7 7700k, 1080ti, 32gb ramOperating SystemWindows 10 My Question or IssueRecently I've been getting very high cpu usage from spotify around 15-25%, even though nothing is playing. So far I've tried clean reinstall a...

  • Visitor
  • Plan Premium Country Finland Device PC, i7 7700k, 1080ti, 32gb ram Operating System Windows 10   My Question or Issue Recently I've been getting very high cpu usage from spotify around...
  • OneByBoo
  • Community Legend
  • 1229 Views
  • 4 replies
  • 0 likes
  • 1229 Views
  • 4 replies
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Superuser Contribution Win10_All Favorite song is gone

PlanPremiumCountryJapa DeviceAndroid Xiaomi Operating SysteMIUI GROBAL 11.0.8My Question or IssueI exchange My SSD .but I don't take over old SSD'S data. Dose that have anything to do with this issue?And,my phone's favorite aong list is alive.

  • Visitor
  • Plan Premium Country Japa  Device Android Xiaomi  Operating Syste MIUI GROBAL 11.0.8 My Question or Issue I exchange My SSD .but I don't take over old SSD'S data. Dose that have an...
  • Ivan
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] ALL my liked music in library has gone

I just found that all my liked music in library disappeared, and I can't add any of songs into it.but the weird thing is after i downloaded the spotify mobile app,i can find my liked songs in the library.So what the heck is going on ...i just tried e...

  • Regular
  • I just found that all my liked music in library disappeared, and I can't add any of songs into it.but the weird thing is after i downloaded the spotify mobile app,i can find my liked songs in the lib...
  • Petya
  • Community Legend
  • 181 Views
  • 1 replies
  • 1 likes
  • Desktop
    Your Library
  • 181 Views
  • 1 replies
  • 1 likes

I can't like song and don,t show my favorite song.

PlanPremiumCountryPoland Operating System( Windows 10) Version Spotify 1.1.37.690.g8f3b16fc (version Microsoft Store)My Question or IssueHello On acess I write that my english is not very good so will much mistake gramar My Spootify don't show my fav...

  • Visitor
  •   Plan Premium Country Poland  Operating System ( Windows 10)  Version Spotify  1.1.37.690.g8f3b16fc (version  Microsoft Store) My Question or Issue Hello  On...
  • Emilia_8
  • Spotify Star
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Client keeps losing connection even though I have an internet connection

My Spotify client randomly started losing/regaining connection over and over again, even though I have an internet connection. Basically, I'll start up Spotify, and sometimes I'm connected and sometimes I'm not. The following error is given when I am...

  • Casual Listener
  • My Spotify client randomly started losing/regaining connection over and over again, even though I have an internet connection. Basically, I'll start up Spotify, and sometimes I'm connected and someti...
  • RabbitGull
  • Casual Listener
  • 1429 Views
  • 3 replies
  • 1 likes
  • Windows
  • 1429 Views
  • 3 replies
  • 1 likes

Song Glitching back and forwards.

Recently my Spotify has glitches out.When I go forwards in a song it goes back 20 seconds.Even when I listen to a song it loops between Fx. 2:22 to 2:46.it's very annoying.

  • Newbie
  • Recently my Spotify has glitches out. When I go forwards in a song it goes back 20 seconds. Even when I listen to a song it loops between Fx. 2:22 to 2:46. it's very annoying.  
  • ErikBjørningstd
  • Newbie
  • 556 Views
  • 2 replies
  • 0 likes
  • 556 Views
  • 2 replies
  • 0 likes

Spotify Pausing 30-59 seconds into song

PlanPremiumCountryUnited StatesDeviceDesktop PC Operating SystemWindows 10 My Question or IssueSpotify pauses the song I'm listening to. It varies from song to song, but usually happens around 30-59 seconds into the song. The issue started when I got...

  • Visitor
  •   Plan Premium Country United States Device Desktop PC  Operating System Windows 10   My Question or Issue Spotify pauses the song I'm listening to. It varies from song to s...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Env: prod