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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 136209 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52617 Views
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  • 33 likes
  • Windows
  • 52617 Views
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Superuser Contribution App freezes when searching

PlanPremiumCountryUkraineDeviceHP Envy Operating Systemlatest Windows 10 (2004, build 19041.450) My Question or IssueWhen searching - app freeze for ever. Helps only killing the process.Tried clean reinstallation - helps only until app auto update

  • Casual Listener
  • Plan Premium Country Ukraine Device HP Envy  Operating System latest Windows 10 (2004, build 19041.450)   My Question or Issue When searching - app freeze for ever. Helps only kil...
  • Ivan
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Start Menu icon - can I change it to the regular Spotify logo?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have Spotify pinned to the Start menu. But I find it hard to locate the icon because it's always changing graphics to show various playlists, artists, etc., see attached. I...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I have Spotify pinned to the Start menu. But I find it hard to locate the icon because it's always...
  • dinomight
  • Spotify Star
  • 3795 Views
  • 3 replies
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  • 3795 Views
  • 3 replies
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Podcasts will not play

I was listening to a podcast on my phone this morning, walked into work and wanted to continue listening and now, not a single podcast will play on my computer. I can play songs on my computer, but I cannot play any podcast. I have logged out of my d...

  • Casual Listener
  • I was listening to a podcast on my phone this morning, walked into work and wanted to continue listening and now, not a single podcast will play on my computer.  I can play songs on my computer,...
  • or50323
  • Visitor
  • 8609 Views
  • 6 replies
  • 2 likes
  • 8609 Views
  • 6 replies
  • 2 likes

Desktop app needs to have the album image showing while playing music BROUGHT BACK

One of Spotify's recent updates removed the box with the image of whatever song is currently playing and normally that's what helps me know if I've actually heard a song before or if it's deja vu. It's so weird that it's gone and I wish that they'd b...

  • Newbie
  • One of Spotify's recent updates removed the box with the image of whatever song is currently playing and normally that's what helps me know if I've actually heard a song before or if it's deja vu. It...
  • 73 Views
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  • 73 Views
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Its been a few years but..

Where is the idea discussion post/topic.. there was one back in 2012.. lolI wanted to throw idea - since I been waiting a better way to catalogue my playlist songs.

  • Music Fan
  • Where is the idea discussion post/topic.. there was one back in 2012.. lol I wanted to throw idea - since I been waiting a better way to catalogue my playlist songs.    
  • Rim4
  • Music Fan
  • 228 Views
  • 1 replies
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  • idea
  • 228 Views
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Possible solution to SOME local files missing.

Okay, so I've been syncing my local files and for some reason there's always been a few songs missing, like 1% or something.It's not that they're another format than mp3 iether.I've finally figured it out. Maybe it's old news, but I wanted to spare s...

  • Regular
  • Okay, so I've been syncing my local files and for some reason there's always been a few songs missing, like 1% or something. It's not that they're another format than mp3 iether. I've finally figur...
  • Rim4
  • Music Fan
  • 412 Views
  • 5 replies
  • 3 likes
  • 412 Views
  • 5 replies
  • 3 likes

Solved!! Spotify insists on being offline, despite PC having internet access

PlanPremiumCountryMexicoDeviceDesktop PCOperating SystemWindows 10App version1.1.40.508.gd5bc2931 My Question or IssueI've had this issue for months. MONTHS. I've only been able to listen to Spotify through my phone, since the windows app has just re...

  • Casual Listener
  • Plan Premium Country Mexico Device Desktop PC Operating System Windows 10 App version 1.1.40.508.gd5bc2931   My Question or Issue I've had this issue for months. MONTHS. I've only be...
  • Kladinov
  • Casual Listener
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
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Superuser Contribution Spotify app for Windows 10 - Kein Internet Fehlercode 4

Hallo, ich bekomme immer wieder das Problem Fehlercode 4, keine Internet der Fehler laesst sich nur duch eine neuinstallation der APP beheben, starte ich den Rechner neu habe ich das problem wieder!! Kann jemand helfen???

  • Casual Listener
  • Hallo, ich bekomme immer wieder das Problem Fehlercode 4, keine Internet   der Fehler laesst sich nur duch eine neuinstallation der APP beheben, starte ich den Rechner neu habe ich das problem...
  • Mihail
  • Spotify Legend
  • 5008 Views
  • 9 replies
  • 2 likes
  • 5008 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify unpauses automatically

I have a premium plan in the US, using it on my Windows computer desktop. My Spotify unpauses music on its own. I am playing a song, press pause, and within 20 seconds, spotify presses play on its own and continues the music. I have uninstalled and r...

  • Newbie
  • I have a premium plan in the US, using it on my Windows computer desktop.    My Spotify unpauses music on its own. I am playing a song, press pause, and within 20 seconds, spotify presses...
  • AlexMorgan24
  • Casual Listener
  • 1545 Views
  • 6 replies
  • 6 likes
  • 1545 Views
  • 6 replies
  • 6 likes

Large download library cache and delay starting Spotify app in Windows

Hi, PC/Windows 10 user here. Every time I start Spotify after rebooting my PC, a black window appears and then there's no response whatsoever for 5+ minutes. It's REALLY frustrating, and I dread having to start Spotify because of the time it takes to...

  • Casual Listener
  • Hi,   PC/Windows 10 user here.   Every time I start Spotify after rebooting my PC, a black window appears and then there's no response whatsoever for 5+ minutes. It's REALLY frustr...
  • 184 Views
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  • 184 Views
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Superuser Contribution Artist page won't load

No artist page loads on my Sptify, I first tried to delete the cache, but that didn't help, and then I reinstalled Spotify, but that didn't help either. I am on windows 7.

  • Gig Goer
  • No artist page loads on my Sptify, I first tried to delete the cache, but that didn't help, and then I reinstalled Spotify, but that didn't help either. I am on windows 7.  
  • Alex
  • Moderator
  • 26657 Views
  • 17 replies
  • 13 likes
  • 26657 Views
  • 17 replies
  • 13 likes

Superuser Contribution Spotify keeps buffering

so ive had this issue for a week. Spotify is very slow in search and even when loading music, it takes a very long time. I have this same issue on my laptop, desktop and 2 smartphones. id like the point out that it is like this on both WiFi and 4G LT...

  • Regular
  • so ive had this issue for a week. Spotify is very slow in search and even when loading music, it takes a very long time. I have this same issue on my laptop, desktop and 2 smartphones.   id ...
  • Alex
  • Moderator
  • 7967 Views
  • 20 replies
  • 0 likes
  • Windows
  • 7967 Views
  • 20 replies
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Some saved albums don't show up (they are not removed from Spotify, separate issue) VIDEO PROOF

I have searched for this problem and I cannot find this specific issue anywhere.PlanPremiumCountryUSADeviceLenovo ThinkPad ExtremeOperating SystemWindows 10 My Question or IssueI have a lot of saved albums on Spotify. Recently, on my laptop, I have d...

  • Casual Listener
  • I have searched for this problem and I cannot find this specific issue anywhere. Plan Premium Country USA Device Lenovo ThinkPad Extreme Operating System Windows 10   My Question or Is...
  • faroonidooney
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

a warning: We can't play this until you allow this artist in the Spotify phone app

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid, Windows 10 My Question or IssueI can't play an artists "Gregory Porter" using Spotify app on Windows 10, the following warning appears: We can't play this until you allow this artist in the Sp...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy 8 Operating System Android, Windows 10   My Question or Issue I can't play an artists "Gregory Porter" using Spotify app on Windows 10, the following w...
  • Billy-J
  • Spotify Star
  • 515 Views
  • 4 replies
  • 0 likes
  • 515 Views
  • 4 replies
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Spotify APP on the PC

PlanoPremiumPaís: BrasilSistema operacionalWindows 10 Minha pergunta ou problema How to log into the Spotify APP on the PC with the mobile number?

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  • Visitor
  •   Plano Premium País: Brasil Sistema operacional Windows 10   Minha pergunta ou problema  How to log into the Spotify APP on the PC with the mobile number?   ...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
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Windows 10 App Errorcode: Accesspoint:34

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueHi, Newbie here, I see there has been an ongoing issue with people trying to login to the windows app, and having the "A Firewall may be blocking your Spotify" "Accesspoint:34" issue ...

  • Casual Listener
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue Hi, Newbie here, I see there has been an ongoing issue with people trying to login to the windows app, and havi...
  • Toucan15
  • Visitor
  • 4375 Views
  • 3 replies
  • 0 likes
  • 4375 Views
  • 3 replies
  • 0 likes

Solved!! Can't play the current song.

PlanPremiumCountryARGENTINADevicePCOperating SystemWINDOWS 10 My Question or IssueA few days back i started to have this annoying problem with the desktop app, every 30second the song stop and showed me the alert "Can't play the current song". I alre...

  • Casual Listener
  • Plan Premium Country ARGENTINA Device PC Operating System WINDOWS 10   My Question or Issue A few days back i started to have this annoying problem with the desktop app, every 30second...
  • alanmiranda22
  • Casual Listener
  • 524 Views
  • 4 replies
  • 0 likes
  • 524 Views
  • 4 replies
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Solved!! Spotify is skipping through Songs when Soundcard is used as standard playback device

Hello fellow Community Members and Spotify Support, PlanPremiumCountryGermany DeviceIntel Core i7 6700k @4,6 GHzNvidia GTX 980 TiCreative Labs Soundblaster AE-5Beyerdynamic DT-770 Pro 32 Ohm Operating SystemWindows 10 1809 (build 17763.615) My Questi...

  • Visitor
  • Hello fellow Community Members and Spotify Support,   Plan Premium Country Germany   Device Intel Core i7 6700k @4,6 GHz Nvidia GTX 980 Ti Creative Labs Soundblaster AE-5 Beyerdy...
  • aLmostHD
  • Newbie
  • 2479 Views
  • 2 replies
  • 1 likes
  • 2479 Views
  • 2 replies
  • 1 likes

Can't Delete Playlist/Folder

DevicePCOperating SystemW10My Question or IssueI felt the need to clean up my playlist, and wanted to delete a folder, went to the folder click on delete and it seems that the folder won't delete and I can't move playlist from one folder to another a...

  • Music Fan
  •   Device PC Operating System W10 My Question or Issue I felt the need to clean up my playlist, and wanted to delete a folder, went to the folder click on delete and it seems that the folde...
  • MartinStoichkov
  • Community Legend
  • 1248 Views
  • 4 replies
  • 0 likes
  • Windows 10 Application
  • 1248 Views
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Solved!!Superuser Contribution Desktop application Windows doesn't play music

Hi, I have some troubles with my desktop application, I uninstall the application because any song were not able to play.After the installation I realize it was to possible to play music, but only five seconds and after it stop. It's very embarrassin...

  • Casual Listener
  • Hi, I have some troubles with my desktop application, I uninstall the application because any song were not able to play. After the installation I realize it was to possible to play music, but only ...
  • Mihail
  • Spotify Legend
  • 1321 Views
  • 10 replies
  • 0 likes
  • 1321 Views
  • 10 replies
  • 0 likes