Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46782 Views
  • 77 replies
  • 27 likes
  • 46782 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 73208 Views
  • 268 replies
  • 21 likes
  • 73208 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5141 Views
  • 1 replies
  • 6 likes
  • 5141 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145210 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145210 Views
  • 0 replies
  • 26 likes

Superuser Contribution [Desktop][Playlists] duplication on collaborative playlist

On collaborative playlist there is no verification of duplicate songs, so two different people can add the same one, which will double

  • Visitor
  • On collaborative playlist there is no verification of duplicate songs, so two different people can add the same one, which will double
  • Eni
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loading problems on Android app

DeviceSony Xperia XZ2 (Android 10) My Question or IssueI have repeated loading problems on my phone. There is several issues on this. First is that when I open the app the list won't load properly only the list names are loaded if anything at all is ...

  • Newbie
  • Device Sony Xperia XZ2 (Android 10)   My Question or Issue I have repeated loading problems on my phone. There is several issues on this.   First is that when I open the app the list ...
  • Jeremy
  • Spotify Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same recommendation in discover

Never had that problem before it usually change everyday.It keep showing this same recommendation over and over.It's easier than searching for an artist and go to fans also like.https://www.youtube.com/watch?v=h_tGusHFwUk

  • Regular
  • Never had that problem before it usually change everyday. It keep showing this same recommendation over and over. It's easier than searching for an artist and go to fans also like. https...
  • CarlosE
  • Moderator
  • 948 Views
  • 13 replies
  • 0 likes
  • 948 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution LOONA artwork is too cropped on windows fullscreen

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueThe current artowk for LOONA is cropped, showing only 10 members, could this be fixed to show all 12 members? Not a big issue but just a bit rough for the 2 girls (Heejin & Olivia) tha...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue The current artowk for LOONA is cropped, showing only 10 members, could this be fixed to show all 12 members?&nb...
  • Jeremy
  • Spotify Legend
  • 753 Views
  • 7 replies
  • 1 likes
  • artwork
    LOONA
  • 753 Views
  • 7 replies
  • 1 likes

[Desktop][Other] Bug on fullscreen Windows 10 desktop app

Play/pause button works in reverse in fullscreen mode on Windows 10 desktop app.For more details just watch the video. It shows exactly what's going on (turning the fullscreen mode off and then back on didn't help).

  • Casual Listener
  • Play/pause button works in reverse in fullscreen mode on Windows 10 desktop app. For more details just watch the video. It shows exactly what's going on (turning the fullscreen mode off and then bac...
  • 2699 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 2699 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stop app from adding playlist

OK - I add 4 tracks to my queue and play them. That's all I want to play - just these 4 tracks.No matter what I do, the Spotify Win 10 app adds a playlist (I don't know if its just the first playlist in my short list of playlists, or somehow picked r...

  • Regular
  • OK - I add 4 tracks to my queue and play them. That's all I want to play - just these 4 tracks. No matter what I do, the Spotify Win 10 app adds a playlist (I don't know if its just the first playli...
  • CarlosE
  • Moderator
  • 649 Views
  • 3 replies
  • 0 likes
  • 649 Views
  • 3 replies
  • 0 likes

Superuser Contribution Windows 10 Spotify app very slow

PlanFreeCountry - India DeviceHP laptop , intel core i-7 , 8 gb ramOperating SystemWindows 10 My Question or IssueI really love spotify but it really test my patience most of the times... The desktop app for windows 10 is very slow , sometimes when I...

Spotify_Issue.png
  • Music Fan
  • Plan Free Country - India   Device HP laptop , intel core i-7 , 8 gb ram Operating System Windows 10   My Question or Issue I really love spotify but it really test my patience mo...
  • CarlosE
  • Moderator
  • 15400 Views
  • 18 replies
  • 7 likes
  • 15400 Views
  • 18 replies
  • 7 likes

Superuser Contribution [Desktop][Playlists] Bring back highlighting the currently playing song in a playlist

Previous text, closed due to not enough detail:Spoiler (Highlight to read)Prior to the latest update, when listening to a playlist, the song currently playing was highlighted by having the text be green and some other UI elements. That's not the case...

image.png newnathan_0-1620655172420.png newnathan_1-1620655818567.png
  • Regular
  • Previous text, closed due to not enough detail: Prior to the latest update, when listening to a playlist, the song currently playing was highlighted by having the text be green and some other UI ele...
  • Novy
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 219 Views
  • 1 replies
  • 0 likes

Influence on "get inspired

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueAt the "Start" the second section from the top (under "Last heard") is "Get inspired". There are always the same "meditation" titles for weeks, because I tried meditation...

  • Newbie
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue At the "Start" the second section from the top (under "Last heard") is "Get inspired". There a...
  • Gaitero
  • Visitor
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to like local files on desktop

PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueAm I missing something or it's not possible to like local files in desktop app while it's been possible in the mobile app since forever (I think)?

  • Composer
  • Plan Premium     Device PC Operating System Windows 10   My Question or Issue Am I missing something or it's not possible to like local files in desktop app while it's been p...
  • CarlosE
  • Moderator
  • 764 Views
  • 3 replies
  • 0 likes
  • 764 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Developer] Sync phone and desktop playlists effectively

I think Spotify should work on effectively syncing playlists from desktop to mobile and vice versa. It's crazy to me that I have to redownload the desktop app to sync and update the playlists to what exists on my phone. It makes the desktop app almos...

  • Newbie
  • I think Spotify should work on effectively syncing playlists from desktop to mobile and vice versa. It's crazy to me that I have to redownload the desktop app to sync and update the playlists to what...
  • Novy
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • Desktop
    Developer
  • 312 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [SOLVED] Songs won't download for offline use

Hi, I'm using the spotify app version 1.1.63.568 on windows 10. For some reason my songs have stopped downloading. If I add a song to a playlist marked as download for offline, the song starts downloading but it never finishes. Files that were alread...

  • Casual Listener
  • Hi, I'm using the spotify app version 1.1.63.568 on windows 10. For some reason my songs have stopped downloading. If I add a song to a playlist marked as download for offline, the song starts downlo...
  • Eni
  • Moderator
  • 1182 Views
  • 2 replies
  • 0 likes
  • 1182 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Bring back Made for You

In the previous Desktop update, there was a section for Made For you playlists. This page had suggestions for Artist Radios, Genre Mixes, and the Daily Mix playlists. In the current Desktop app, I can't find where any of these items are. The Home sho...

  • Newbie
  • In the previous Desktop update, there was a section for Made For you playlists. This page had suggestions for Artist Radios, Genre Mixes, and the Daily Mix playlists.   In the current Desktop ...
  • Novy
  • Moderator
  • 351 Views
  • 3 replies
  • 1 likes
  • Desktop
    Your Library
  • 351 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Windows App crashing after 1-2 minutes

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or Issue When I try to use the Desktop app, it crashes before it makes it to the end of the first song in the playlist. Possible fixes that I've already tried (and have failed):I have...

  • Music Fan
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue   When I try to use the Desktop app, it crashes before it makes it to the end of the first so...
  • CarlosE
  • Moderator
  • 3248 Views
  • 38 replies
  • 2 likes
  • 3248 Views
  • 38 replies
  • 2 likes

Superuser Contribution Opening minimized?

PlanPremiumCountryNetherlandsDeviceDesktop pcOperating SystemWindows 10 My Question or Issue Hi! I have my Spotify client set to open minimized, but it's not doing that. It does open after Windows starts, but it's opening in a floating window rather ...

Spotify_lduQtmmGHt.png
  • Visitor
  • Plan Premium Country Netherlands Device Desktop pc Operating System Windows 10   My Question or Issue   Hi!  I have my Spotify client set to open minimized, but it's not do...
  • Alex
  • Spotify Legend
  • 3137 Views
  • 11 replies
  • 2 likes
  • 3137 Views
  • 11 replies
  • 2 likes

Superuser Contribution couldn't find that page after recent update

PlanFreeCountryIndiaDeviceDellOperating System Windows 10 My Question or IssueAfter the recent update in my desktop and web player homepage it's showing couldn't find that page but the other things are working perfectly fine and my phone app too

  • Visitor
  • Plan Free Country India Device Dell Operating System  Windows 10   My Question or Issue After the recent update in my desktop and web player homepage it's showing couldn't find th...
  • Alex
  • Spotify Legend
  • 2171 Views
  • 6 replies
  • 2 likes
  • 2171 Views
  • 6 replies
  • 2 likes

Superuser Contribution Black Screen bug on fresh new Windows 10 21H1

DeviceSelf Assembled Desktop PCOperating SystemNewly installed Windows 10 21H1 My Question or IssueI just newly installed a windows 10 professional from Windows media creator. After the installation, I opened the Microsoft Store and download the UWP ...

  • Casual Listener
  •   Device Self Assembled Desktop PC Operating System Newly installed Windows 10 21H1   My Question or Issue I just newly installed a windows 10 professional from Windows media creator...
  • heikotam
  • Visitor
  • 1598 Views
  • 2 replies
  • 0 likes
  • bug
  • 1598 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Can't Play This Right Now, If You Have The File On Your Computer You Can Import It

PlanFree/PremiumCountry Device(Custom Built Desktop: Ryzen 9 5900x, RTX 3070, 32 gb 3600mhz ram, 1 tb samsung 980 pro ssd)Operating System(Windows 10) My Question or IssueSpotify Can't Play This Right Now, If You Have The File On Your Computer You Ca...

  • Newbie
  • Plan Free/Premium Country   Device (Custom Built Desktop: Ryzen 9 5900x, RTX 3070, 32 gb 3600mhz ram, 1 tb samsung 980 pro ssd) Operating System (Windows 10)   My Question or Issue...
  • Novy
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app randomly switches playlist

PlanPremiumCountryUSA DeviceHappens on PC, Alexa echo, LG Stylo4+Operating SystemWindows 10, Android. My Question or IssueIssue: Spotify will randomly swap to playlist > By JustinL and volume will drop to 0%I haven't been able to find an exact trigge...

  • Casual Listener
  • Plan Premium Country USA   Device Happens on PC, Alexa echo, LG Stylo4+ Operating System Windows 10, Android.   My Question or Issue Issue: Spotify will randomly swap to playlist...
  • Novy
  • Moderator
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

Discover weekly suddenly missing

PlanFree/PremiumCountryThe NetherlanndsDeviceDesktopOperating SystemWindows 10 My Question or IssueThis morning I was excited to go through my new discover weekly, only to realise it cannot be found anywhere. What happened?Discover weekly has been th...

  • Music Fan
  • Plan Free/Premium Country The Netherlannds Device Desktop Operating System Windows 10   My Question or Issue This morning I was excited to go through my new discover weekly, only to re...
  • MateusM
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes