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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1833 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147431 Views

83 replies

27 likes

  • 147431 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132613 Views

294 replies

22 likes

  • 132613 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11103 Views

1 replies

6 likes

  • 11103 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Album radio not working

PlanFreeCountryBROperating SystemWindows 10 Until some time ago, there was an option to go to the radio of a certain album, but now that the option is supposedly back, it is bugged, because when we click on it, we are redirected to the radio of the a...

Casual Listener

Plan Free Country BR Operating System Windows 10   Until some time ago, there was an option to go to the radio of a certain album, but now that the option is supposedly back, it is bugged...

CarlosE

Spotify Legend

744 Views

3 replies

0 likes

  • 744 Views
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  • 0 likes

Superuser Contribution Add artist album as a new playlist - Incomplete

When adding an album to a new playlist it doesn't register like before:Artist name - album name. Now it registers only the album name. This means I have to write the artist name myself otherwise I will not find it when filtering by artist.

Casual Listener

When adding an album to a new playlist it doesn't register like before: Artist name - album name.  Now it registers only the album name. This means I have to write the artist name myself other...

Eni

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Solved!! The lyrics is not showing properly because of ad banner

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryIndiaDeviceLaptopOperating SystemWindows 10 My Question or IssueSome lyrics gets cut off or blocked by the ad banner ...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country India Device Laptop Operating System Windows 10 &nbsp...

Billy-J

Spotify Star

1249 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Not able to filter playlists by typing when adding to playlist

PlanPremiumCountryUSADeviceThinkPadOperating SystemWindows 10 My Question or IssueOn desktop, I used to be able to right-click -> add to playlist, and then start typing to filter my playlists so that I could easily find the one I wanted to add the so...

Regular

Plan Premium Country USA Device ThinkPad Operating System Windows 10   My Question or Issue On desktop, I used to be able to right-click -> add to playlist, and then start typing to...

Eni

Moderator

337 Views

1 replies

2 likes

  • 337 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Desktop][Playlists] Bring back highlighting the currently playing song in a playlist

Previous text, closed due to not enough detail:Spoiler (Highlight to read)Prior to the latest update, when listening to a playlist, the song currently playing was highlighted by having the text be green and some other UI elements. That's not the case...

Regular

Previous text, closed due to not enough detail: Prior to the latest update, when listening to a playlist, the song currently playing was highlighted by having the text be green and some other UI ele...

Novy

Moderator

345 Views

1 replies

0 likes

Desktop
Playlists
  • 345 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Since today, the app crashes randomly

PlanFreeCountryUnited Kingdom (VPN server in Italy)Device(PC)Operating System(Windows 10 64 Pro.) My Question or IssueHello. Since today the app crashes randomly. It happened listening to music, podcast and even navigating.

Composer

Plan Free Country United Kingdom (VPN server in Italy) Device (PC) Operating System (Windows 10 64 Pro.)   My Question or Issue Hello. Since today the app crashes randomly. It happened...

evilpp

Regular

2540 Views

17 replies

1 likes

Crash
  • 2540 Views
  • 17 replies
  • 1 likes

Superuser Contribution [Desktop][Browse] Am I the only who really dislikes the new design for desktop?

Normally I don't do this, but here it goes.. I feel the new spotify layout design for desktop is a big decline from how it was. Some things that I think are changes for the worse:- Artist's profiles don't have a clear timeline with releases anymore- ...

Regular

Normally I don't do this, but here it goes.. I feel the new spotify layout design for desktop is a big decline from how it was. Some things that I think are changes for the worse: - Artist's profi...

CarlosE

Spotify Legend

1754 Views

9 replies

24 likes

Browse
Desktop
  • 1754 Views
  • 9 replies
  • 24 likes

Superuser Contribution The bugs never end.

I have suffered from what would easily be nearing a hundred unique bugs, in the last few years alone. I've had them across devices; from broken functionality to critical bugs, bad design and busted installations, and even a hacked account. Some plagu...

Roadie

I have suffered from what would easily be nearing a hundred unique bugs, in the last few years alone. I've had them across devices; from broken functionality to critical bugs, bad design and busted i...

Jeremy

Spotify Legend

2397 Views

16 replies

0 likes

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  • 16 replies
  • 0 likes

Superuser Contribution [Desktop][Developer] Sync phone and desktop playlists effectively

I think Spotify should work on effectively syncing playlists from desktop to mobile and vice versa. It's crazy to me that I have to redownload the desktop app to sync and update the playlists to what exists on my phone. It makes the desktop app almos...

Newbie

I think Spotify should work on effectively syncing playlists from desktop to mobile and vice versa. It's crazy to me that I have to redownload the desktop app to sync and update the playlists to what...

Novy

Moderator

505 Views

1 replies

0 likes

Desktop
Developer
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Superuser Contribution Place in album list not saved

PlanPremiumCountryUSA DeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI click on an album from "Your Library -> Albums". When I click the "back" button or type "alt back arrow", it takes me to the TOP of my Albums list rather than t...

Casual Listener

Plan Premium Country USA   Device Lenovo Laptop Operating System Windows 10   My Question or Issue I click on an album from "Your Library -> Albums". When I click the "back" b...

Ivan

Spotify Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

I cant use spotify app

PlanFreeCountryBangladeshDevice Operating SystemWindows 10 My Question or IssueHello there! I cant open spotify app. I tried o download from microsoft and spotify.com, but it still doesn't work. It used to work before, this all started randomly.

Visitor

Plan Free Country Bangladesh Device   Operating System Windows 10   My Question or Issue Hello there! I cant open spotify app. I tried o download from microsoft and spotify.com, b...

Billy-J

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to disable removing tracks dialoge "you'll need to add them again if you change your mind"

Since I got the new update I cannot remove more than one track at a time without getting that pointless dialogue saying "you'll need to add them again if you change your mind". Oh yeah really, what was I thinking when I wanted to remove them in the f...

Gig Goer

Since I got the new update I cannot remove more than one track at a time without getting that pointless dialogue saying "you'll need to add them again if you change your mind". Oh yeah really, what w...

_daniel_

Gig Goer

732 Views

6 replies

0 likes

  • 732 Views
  • 6 replies
  • 0 likes

Superuser Contribution Desktop app constantly crashing

Plan: PremiumCountry: Philippines DeviceDesktop | Windows PCAMD Ryzen 3700x | 32gb RAM | ROG Strix B550-AOperating SystemWindows 10 Pro (20H2 Build 19042.928) My Question or IssueDesktop app is constantly crashing after playing something for 5 minute...

Newbie

Plan: Premium Country: Philippines   Device Desktop | Windows PC AMD Ryzen 3700x | 32gb RAM | ROG Strix B550-A Operating System Windows 10 Pro (20H2 Build 19042.928)   My Questio...

borkizorki

Casual Listener

732 Views

5 replies

8 likes

  • 732 Views
  • 5 replies
  • 8 likes

Multiple pause icons shown during advert

PlanFreeCountryUKDeviceHP All-in-OneOperating SystemWindows 10 Home My Question or IssueI was listening to music and switched to the discography view. After a few songs an advert came on which for some reason activated the green pause button icon for...

Visitor

Plan Free Country UK Device HP All-in-One Operating System Windows 10 Home   My Question or Issue I was listening to music and switched to the discography view. After a few songs an ad...

Billy-J

Spotify Star

334 Views

1 replies

0 likes

bug
  • 334 Views
  • 1 replies
  • 0 likes

Adding Album Art to Local Files

PlanPremiumCountry India DeviceSamsung Galaxy M02Operating SystemAndroid Oreo My Question or IssueHow can I add album art to the MP3 files that I have imported on to my "Local Files" folder? I am a Windows and Android v10 user

Gig Goer

Plan Premium Country  India   Device Samsung Galaxy M02 Operating System Android Oreo   My Question or Issue How can I add album art to the MP3 files that I have im...

AeroZ

Composer

1694 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution "Recently Played" list

Thanks to this new ugly, horrible and useless update, we can't even edit our "recently played" list anymore ! Actually, those [snip - Community Moderator edit] Spotify devs removed this feature from the phone app a while ago, so everyone was asking t...

Roadie

Thanks to this new ugly, horrible and useless update,  we can't even edit our "recently played" list anymore !   Actually, those [snip - Community Moderator edit] Spotify devs remo...

Mario

Spotify Legend

479 Views

3 replies

0 likes

  • 479 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] Recently Played not updating correctly

PlanFreeDevicePCOperating SystemWindows 10 My Question or IssueAfter the latest update the Recently Played section no longer updates correctly on the PC version of the app. The section only shows whatever it is that I'm currently listening to plus a ...

Regular

Plan Free Device PC Operating System Windows 10   My Question or Issue After the latest update the Recently Played section no longer updates correctly on the PC version of the app. The s...

radiosttatic

Regular

4314 Views

22 replies

3 likes

  • 4314 Views
  • 22 replies
  • 3 likes

Sorting By Date

With your new update you guys made it so that you only sort by date with the newest stuff at the bottom. I really prefer being able to sort by date so that I can have my newest music on my playlists at the top. Please bring this back.

Visitor

With your new update you guys made it so that you only sort by date with the newest stuff at the bottom. I really prefer being able to sort by date so that I can have my newest music on my playlists ...

327 Views

0 replies

3 likes

  • 327 Views
  • 0 replies
  • 3 likes

Superuser Contribution What happened to "Shadows" and "Backgrounds" in the New UI ?

Quite frankly, this new design - if what I'm seeing is the final product and not some kind of bug - is horrible. Sidebars are just a "black square" punching the eye, where in the middle there is an awful attempt at a "faded background" like we're bac...

Casual Listener

Quite frankly, this new design - if what I'm seeing is the final product and not some kind of bug - is horrible.   Sidebars are just a "black square" punching the eye, where in the middle ther...

CarlosE

Spotify Legend

475 Views

1 replies

0 likes

background
black
missing background
missing shadows
UI
  • 475 Views
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Superuser Contribution Can't play any music, maybe the problem is my pc, I don't know

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or IssueSo my pc has a problem: it randomly stops counting time. I've tried everything to fix it but I'm pretty sure the problem is in the hardware (maybe a dead battery), n...

Newbie

Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue So my pc has a problem: it randomly stops counting time. I've tried everything to fix it ...

CarlosE

Spotify Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes