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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133654 Views
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  • 24 likes
  • Mac
    Windows
  • 133654 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50451 Views
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  • Windows
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Windows 10 spotify app doesn't recognise USB-tether internet

Hi, PlanPremiumCountryNetherlands DeviceNokia 6 and Windows 10 My IssueThe landline internet is down so I'm using internet over USB to my Nokia 6.0. I can game, use you tube and post on this forum. Spotify on the other hand denies there is a working ...

  • Music Fan
  • Hi,   Plan Premium Country Netherlands   Device Nokia 6 and Windows 10   My Issue The landline internet is down so I'm using internet over USB to my Nokia 6.0. I can game, u...
  • MC_trouble
  • Music Fan
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shortcut

PlanPremiumSweden DevicePCOperating SystemWindows 10 My Question or IssueHow can I switch betwen this two buttons without using the mouse?

TeknikLasse_0-1583317495302.png
  • Visitor
  • Plan Premium Sweden   Device PC Operating System Windows 10   My Question or Issue How can I switch betwen this two buttons without using the mouse?  
  • Xenia
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
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Superuser Contribution No sound before selecting This Computer (again) in Devices Available

PlanPremium (Duo)CountryDenmark, EuropeDevice + Operating SystemLenovo laptop, Windows 10 Pro, all the latest updatesIt might be linked to listing on my phone in the car via Bluetooth:OnePlus 5, Android 9, OxygenOS 9.0.10. My Question or Issue Hi Spo...

SvendKoustrup_1-1583305789736.png SvendKoustrup_0-1583305771264.png
  • Casual Listener
  • Plan Premium (Duo) Country Denmark, Europe Device + Operating System Lenovo laptop, Windows 10 Pro, all the latest updates It might be linked to listing on my phone in the car via Bluetoot...
  • Ver
  • Moderator
  • 399 Views
  • 5 replies
  • 0 likes
  • 399 Views
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Solved!!Superuser Contribution Play a single album from an artist page

Operating SystemWindows 10 (I think the Android app is the same, and I assume it's the same on the web player and iPhone) My Question or IssueNote: I already have Autoplay disabled. The existing and desired behavior I describe below is only for when ...

  • Not applicable
  • Operating System Windows 10 (I think the Android app is the same, and I assume it's the same on the web player and iPhone)   My Question or Issue Note: I already have Autoplay disabled. The ...
  • user-removed
  • Not applicable
  • 721 Views
  • 2 replies
  • 0 likes
  • 721 Views
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Solved!!Superuser Contribution Error Code: 18

PlanFreeCountryAustraliaDeviceOmen 15Operating SystemWindows 10 My IssueHello, I've been having this error recently and it is so annoying. I tried to reinstall Spotify from my computer because it was having a problem, however, when I try to reinstall...

  • Casual Listener
  • Plan Free Country Australia Device Omen 15 Operating System Windows 10   My Issue Hello, I've been having this error recently and it is so annoying. I tried to reinstall Spotify from m...
  • bebahan
  • Newbie
  • 24681 Views
  • 8 replies
  • 0 likes
  • error code 18
    Urgent
  • 24681 Views
  • 8 replies
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Windows 10 music control, song is not changing if playing on another device

Hey, i found a bug in Spotify desktop (Windows 10). If i play music on another device (Amazon Alexa in my case), the in Windows 10 integrated music control is not updating/changing song name and image (Changing and stopping the song is working). You ...

  • Visitor
  • Hey,  i found a bug in Spotify desktop (Windows 10).  If i play music on another device (Amazon Alexa in my case), the in Windows 10 integrated music control is not updating/changing song...
  • 525 Views
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  • 2 likes
  • bug
    Windows 10
  • 525 Views
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Bluetooth-connection for Spotify from Windows laptop to JBL-headphones

Hello,to connect my JBL-headphones by bluetooth to my laptop runs pretty well, except when playing Spotify. How can this bee the case? As said, without any problems I can hear YouTube videos or whatever. But when I start Spotify than it does not work...

  • Visitor
  • Hello, to connect my JBL-headphones by bluetooth to my laptop runs pretty well, except when playing Spotify. How can this bee the case? As said, without any problems I can hear YouTube videos o...
  • 306 Views
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  • 3 likes
  • bluetooth-connection
  • 306 Views
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Solved!!Superuser Contribution Queue and Chronology

PlanFreeCountry DevicePcOperating SystemWindows My Question or IssueQueue and Chronology don't work when I use the app from the Pc. A news from this morning, I don't know why. My profile looks like dead.

  • Visitor
  •   Plan Free Country   Device Pc Operating System Windows   My Question or Issue Queue and Chronology don't work when I use the app from the Pc. A news from this morning, I d...
  • Ivan
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
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Superuser Contribution Music stops playing

PlanPremiumCountry DeviceBoth on my pc, laptop and iphone 8Operating SystemEverything is up to date My Question or IssueI get to play about 20 seconds. Sometimes more and sometimes less. And then my music just stops until I got hit the play button ag...

  • Visitor
  • Plan Premium Country   Device Both on my pc, laptop and iphone 8 Operating System Everything is up to date   My Question or Issue I get to play about 20 seconds. Sometimes more an...
  • Ivan
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • bug
  • 229 Views
  • 1 replies
  • 0 likes

Latest version incorrectly detects proxy and fails to connect

One of your programmers appears to have broken the desktop version of Spotify as of this week - where is the QA on these projects?! Problem:I was presented with a situation this morning where Spotify desktop was displaying the cannot connect error du...

  • Newbie
  • One of your programmers appears to have broken the desktop version of Spotify as of this week - where is the QA on these projects?!   Problem: I was presented with a situation this morning wh...
  • 639 Views
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  • firewall
    proxy
    Sophos
    utm
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Solved!! Spotify isn't working on a desktop

PlanPremiumCountryCzech RepublicDeviceLenovo Yoga C740-15IMLOperating SystemWindows 10 My Question or IssueI've been using Spotify Premium on my PC for almost 4 months without any issues, but couple days ago it just stopped working. I didn't do any u...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Lenovo Yoga C740-15IML Operating System Windows 10   My Question or Issue I've been using Spotify Premium on my PC for almost 4 months withou...
  • PrettyMuchSwiss
  • Composer
  • 1137 Views
  • 3 replies
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  • Troubleshooting
  • 1137 Views
  • 3 replies
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Superuser Contribution One person not showing up on friend activity?

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueOnly some of my friends are showing up on friend activity. I have looked at threads which said that it's been fixed but they're still not showing up on my activity. And no, they haven...

  • Visitor
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue Only some of my friends are showing up on friend activity. I have looked at threads which said that it's been f...
  • Mihail
  • Spotify Legend
  • 11945 Views
  • 12 replies
  • 7 likes
  • 11945 Views
  • 12 replies
  • 7 likes

Superuser Contribution Artist I've never played or heard of appears on Home - Recently Played

While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the option to remove him. I've uninstalled the desktop...

  • Music Fan
  • While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the...
  • Petya
  • Community Legend
  • 385 Views
  • 3 replies
  • 1 likes
  • Desktop
  • 385 Views
  • 3 replies
  • 1 likes

Superuser Contribution Play queue suddently starts playing metal songs again and again

PlanPremiumCountryGermanDeviceAsus laptopOperating SystemWindows 10 My Question or IssueWhenever I stop whatever I played and let Spotify be quiet for a while but keep it open, after a while, it will suddently start playing metal music from the play ...

  • Not applicable
  • Plan Premium Country German Device Asus laptop Operating System Windows 10   My Question or Issue Whenever I stop whatever I played and let Spotify be quiet for a while but keep it ope...
  • Mario
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to change the genres of your artistpage?

Busy looking around for 30 minutes and not idea where to post this or where to find an answer.through everynoise.com I found out my own band is labeled in only 1 very specific genre. This is not correct as we are much broader and not even countryspec...

  • Casual Listener
  • Busy looking around for 30 minutes and not idea where to post this or where to find an answer. through everynoise.com  I found out my own band is labeled in only 1 very specific genre. This is ...
  • Danpatra
  • Regular
  • 4014 Views
  • 5 replies
  • 0 likes
  • Artist
  • 4014 Views
  • 5 replies
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Error 30 on LOG IN

Plan/PremiumCountryisrael Operating SystemWindows 10(zooberi72)My Question or Issuegood weekI have a Premium Spotify on the computer but I tried to log in I couldn'tI tried to delete, I tried to see what the problem wasBut I couldn't be happier if yo...

  • Visitor
  •   Plan /Premium Country israel   Operating System Windows 10(zooberi72) My Question or Issue good week I have a Premium Spotify on the computer but I tried to log in I couldn't I...
  • MauriceMV
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Songs downloaded on Phone, However not on Desktop App.

PlanPremiumCountryUnited KingdomDeviceLenovo Ideapad Z500Operating SystemWindows 8.1 My Question or IssueI paid for Premium yesterday night, where I decided to download one of my playlists, and then tried downloading them on Desktop, but turns out I ...

  • Newbie
  • Plan Premium Country United Kingdom Device Lenovo Ideapad Z500 Operating System Windows 8.1   My Question or Issue I paid for Premium yesterday night, where I decided to download one o...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
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Superuser Contribution Cant buy premium

Hi, I want to bay a premium to my account, but when I select the PayPal option where I have enough money to pay the premium. Why do I need to give a credit card? I want to pay without a credit card. I can't do that?

  • Visitor
  • Hi, I want to bay a premium to my account, but when I select the PayPal option where I have enough money to pay the premium. Why do I need to give a credit card? I want to pay without a credit card. ...
  • Ivan
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Inappropriate ad

I just had to sit through an ad titled "Baby Keem" and... MY GOSH THE EXPLICIT LANGUAGE! I can't tell you how many times the words f*** and bi*** were said, not to mention the ad opens with a guy talking about "sitting on my face"... I understand the...

  • Casual Listener
  • I just had to sit through an ad titled "Baby Keem" and... MY GOSH THE EXPLICIT LANGUAGE! I can't tell you how many times the words f*** and bi*** were said, not to mention the ad opens with a guy tal...
  • --7
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • Ad
  • 344 Views
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Superuser Contribution Can't disable Spotify on start-up

When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my computer does. I can't turn it off through task manager ei...

  • Casual Listener
  • When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my co...
  • Petya
  • Community Legend
  • 644 Views
  • 5 replies
  • 0 likes
  • 644 Views
  • 5 replies
  • 0 likes