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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1685 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145680 Views

83 replies

27 likes

  • 145680 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130617 Views

294 replies

22 likes

  • 130617 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10989 Views

1 replies

6 likes

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  • 6 likes

Superuser Contribution Major Spotify defect/bug in new Windows version - playlists can be permanently broken, UNUSABLE

In the new version of Windows Spotify app, there is a major playlist issue that makes playlists extremely broken if you care about organizing them. If you select two or more files and re-order them, it doesn't actually re-order those files and then p...

Roadie

In the new version of Windows Spotify app, there is a major playlist issue that makes playlists extremely broken if you care about organizing them. If you select two or more files and re-order them, ...

rockdad1

Newbie

2745 Views

3 replies

10 likes

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  • 3 replies
  • 10 likes

Spotify keeps pausing and says "Can't play current song"

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 64 Bit My Question or IssueI recently re-installed Windows 10, and ever since then, Spotify will randomly pause, and sometimes resume when playing music back. All of my devices have t...

Regular

Plan Premium Country United Kingdom Device PC Operating System Windows 10 64 Bit   My Question or Issue I recently re-installed Windows 10, and ever since then, Spotify will randomly p...

Sebasty

Community Legend

663 Views

1 replies

0 likes

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  • 0 likes

Blank screen on Windows App

Hi I'm getting a blank screen when I try to launch Spotify on Windows. I've tried installing it from the website and from the Microsoft Store. I've tried turning Hardware Acceleration off and back on. I also tried launching from Run using the followi...

Casual Listener

Hi I'm getting a blank screen when I try to launch Spotify on Windows. I've tried installing it from the website and from the Microsoft Store. I've tried turning Hardware Acceleration off and back on...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

where is the local files?

My desktop Spotify has just got an update. And I'm having trouble locating my local files in the new look.

Regular

My desktop Spotify has just got an update. And I'm having trouble locating my local files in the new look.

h13nl3

Regular

662 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Authentication code is not received to mobile when "REMEMBER ME" is checked while login

PlanFreeCountryIndiaDeviceDell LaptopOperating SystemWindows 10 My Question or IssueUnable to select Remember me while login using Mobile number.When I click on "REMEMBER ME" checkbox while login using Mobile number, I am not receiving the 6-digit co...

Casual Listener

Plan Free Country India Device Dell Laptop Operating System Windows 10   My Question or Issue Unable to select Remember me while login using Mobile number. When I click on "REMEMBER M...

CarlosE

Spotify Legend

1138 Views

3 replies

0 likes

  • 1138 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't access saved songs based on artist since update.

PlanPremiumOperating SystemWindows 10 My Question or IssueSince the update I am no longer able to access my saved songs from one particular artist. I DO NOT want to go to my liked songs and search for the artist name, that is a totally unnecessary ex...

Visitor

Plan Premium Operating System Windows 10   My Question or Issue Since the update I am no longer able to access my saved songs from one particular artist. I DO NOT want to go to my liked so...

Eni

Moderator

1009 Views

3 replies

6 likes

Update
  • 1009 Views
  • 3 replies
  • 6 likes

Superuser Contribution Search function gone haywire

PlanPremiumCountryUKDevicePC and AndroidOperating System My Question or IssueFor the last 18 hours or so the search engine has become markedly less useful. It throws up all kinds of content I didn't ask for and that doesn't fit with my search terms.E...

Casual Listener

Plan Premium Country UK Device PC and Android Operating System     My Question or Issue For the last 18 hours or so the search engine has become markedly less useful. It throws up...

Alex

Spotify Legend

642 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Windows Uygulamasında Eski Arayüze Geçmek İstiyorum

Merhabalar,Arkadaşlarım Windows'ta eski arayüzü kullanırken benim hesabım ise yeni arayüze geçti. Ayrıca şunu farkettim; arkadaşımın hesabına kendi bilgisayarımdan girince eski arayüzle karşılaşıyorum fakat kendi hesabımda yeni arayüzü görmekteyim. L...

Newbie

Merhabalar, Arkadaşlarım Windows'ta eski arayüzü kullanırken benim hesabım ise yeni arayüze geçti. Ayrıca şunu farkettim; arkadaşımın hesabına kendi bilgisayarımdan girince eski arayüzle karşılaşıyo...

Mihail

Spotify Legend

854 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Friend Activity is truncated

The "Friend Activity" tab in the desktop app for Spotify is currently only displaying three of my ten friends, with the oldest activity being 8 hours. I was previously able to see the activity of all my friends within the last week or so, but it is n...

Visitor

The "Friend Activity" tab in the desktop app for Spotify is currently only displaying three of my ten friends, with the oldest activity being 8 hours. I was previously able to see the activity of all...

Eni

Moderator

830 Views

4 replies

3 likes

  • 830 Views
  • 4 replies
  • 3 likes

Superuser Contribution Friend activity wiped, App says I have no friends on Facebook after new update

PlanPremiumCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueSo my friend activity is blank after the recent update. Where the friend activity should be, it just says "Connect with Facebook." When I click that, it shows faceboo...

Music Fan

Plan Premium Country Canada Device Desktop Operating System Windows 10   My Question or Issue So my friend activity is blank after the recent update. Where the friend activity should b...

Dian

Spotify Legend

4389 Views

8 replies

2 likes

  • 4389 Views
  • 8 replies
  • 2 likes

Superuser Contribution [Desktop][Search] Search History

One of the nice features of both the desktop app as well as the mobile app, was the ability to see recent search history. Especially the extended search history that was visible on the desktop app. This was very useful for recalling the name of an ar...

Visitor

One of the nice features of both the desktop app as well as the mobile app, was the ability to see recent search history. Especially the extended search history that was visible on the desktop app. T...

Paha_Agentti

Roadie

710 Views

2 replies

3 likes

Desktop
Search
  • 710 Views
  • 2 replies
  • 3 likes

Superuser Contribution Names are Hashses?

PlanPremiumCountryUSADeviceSurface Book 2Operating SystemWindows 10 My Question or IssueIf you look in the above picture, some of my friends (who have real names) are being displayed as what appears to be their unique identifiers on the backend.

Visitor

Plan Premium Country USA Device Surface Book 2 Operating System Windows 10     My Question or Issue If you look in the above picture, some of my friends (who have real names)...

Eni

Moderator

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist order changing at random

PlanPremiumCountryUK DeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy personal playlists are changing at random when I alter them. If I move songs I have recently added to playlists, or I delete a song (or songs), some songs will mov...

Casual Listener

  Plan Premium Country UK   Device Desktop PC Operating System Windows 10   My Question or Issue My personal playlists are changing at random when I alter them.   If...

CarlosE

Spotify Legend

1457 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Searching for a song within a playlist locks queue to search results

PlanPremiumCountryRomaniaDeviceDesktopOperating SystemWindows 10 ProMy Question or IssueAfter the new interface update, I noticed that when I search for a song within a playlist and play it, subsequent songs are only played from within those search r...

Visitor

Plan Premium Country Romania Device Desktop Operating System Windows 10 Pro My Question or Issue After the new interface update, I noticed that when I search for a song within a playlist a...

CarlosE

Spotify Legend

1002 Views

1 replies

1 likes

Desktop (Windows)
Search Playlist
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Superuser Contribution New Spotify UI... can't add album to a Folder? and drag/drop album functionality different

My Question or IssueHey all, My Spotify UI just updated... I can't seem to add albums to a Folder anymore?Pretend I have a folder called 'Albums to Listen to'...I used to be able to drag and drop an album to that folder but now I can't.I can add an a...

Casual Listener

My Question or Issue Hey all, My Spotify UI just updated...  I can't seem to add albums to a Folder anymore? Pretend I have a folder called 'Albums to Listen to'... I used to be able to drag...

ocpoz

Casual Listener

2120 Views

2 replies

4 likes

  • 2120 Views
  • 2 replies
  • 4 likes

Superuser Contribution Black screen windows 10 and fails to uninstall

PlanPremiumCountryItalyDeviceLenovoOperating SystemWindows 10 My Question or IssueHi all,i've already read about the black screen issue on the other topics and tried everything indicated but the problem on my PC seems that couldn't be solved!Another ...

Casual Listener

Plan Premium Country Italy Device Lenovo Operating System Windows 10   My Question or Issue Hi all, i've already read about the black screen issue on the other topics and tried everyt...

Ver

Spotify Legend

847 Views

5 replies

0 likes

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Solved!!Superuser Contribution Windows 10 - No sound from spotify

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 Hi, I'm a long time user of Spotify. I'm currently using Windows 10 to run Spotify and I'm using the desktop version. A few days ago, I stopped getting any sound out of Spotify I first ...

Regular

Plan Premium Country Portugal Device Laptop Operating System Windows 10   Hi,  I'm a long time user of Spotify.  I'm currently using Windows 10 to run Spotify and I'm using ...

lpinho

Regular

2357 Views

8 replies

0 likes

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Superuser Contribution Troubleshooting Windows App

PlanPremiumCountryGermanyDeviceiPhone 12 , PCOperating SystemiOS 14.4.2 and Win 10 Pro My Question or IssueI've had these problems for several months, but ignored them becauseI normally only listen to music on my mobile phone, I've also triedseveral ...

Visitor

Plan Premium Country Germany Device iPhone 12 , PC Operating System iOS 14.4.2 and Win 10 Pro   My Question or Issue I've had these problems for several months, but ignored them becaus...

Mihail

Spotify Legend

521 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Disable updates completely

Hey guys, TLDR: Is it possible to completely disable updates in Spotify? Dear developers, please try to put yourself in the position of an average user. What do you think (s)he wants to do when opening spotify?A) Listening to music or podcastsB) upda...

Gig Goer

Hey guys,   TLDR: Is it possible to completely disable updates in Spotify?   Dear developers, please try to put yourself in the position of an average user. What do you think (s)he want...

wanderphx

Music Fan

16562 Views

8 replies

8 likes

  • 16562 Views
  • 8 replies
  • 8 likes

Where are my Local Files?

PlanFree/PremiumCountryUSADevice(Desktop)Operating System(Windows 10)My Question or IssueI cannot find my Local Files. I have Local Files turned on, and a source selected. The Local Files tab does not show up on the side bar. Is there a new location ...

Casual Listener

Plan Free/Premium Country USA Device (Desktop) Operating System (Windows 10) My Question or Issue I cannot find my Local Files. I have Local Files turned on, and a source selected. The Local...

AeroZ

Composer

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes