Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50099 Views
  • 77 replies
  • 27 likes
  • 50099 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75907 Views
  • 271 replies
  • 21 likes
  • 75907 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5322 Views
  • 1 replies
  • 6 likes
  • 5322 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145464 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145464 Views
  • 0 replies
  • 26 likes

Superuser Contribution How to view all followed artists (only 400 displayed) ?

PlanPremiumCountryNODeviceLaptopOperating SystemWindows 10 My Question or IssueWhen I click on "My library" and click on "Artists", the list of artists displayed seemed to be limited to a random selection of 400 1000artists, but I follow around 2600-...

  • Roadie
  • Plan Premium Country NO Device Laptop Operating System Windows 10   My Question or Issue When I click on "My library" and click on "Artists", the list of artists displayed seemed to be...
  • Mihail
  • Spotify Legend
  • 674 Views
  • 5 replies
  • 0 likes
  • 674 Views
  • 5 replies
  • 0 likes

Solved!! Can't find URI after Spotify desktop update

PlanPremiumOperating SystemWindows 10 My Question or IssueAfter the Spotify Desktop update I can't find the playlist URI option? It isn't under the "share" option like it used to be.

  • Visitor
  • Plan Premium Operating System Windows 10   My Question or Issue After the Spotify Desktop update I can't find the playlist URI option? It isn't under the "share" option like it used to be....
  • NiteCyper
  • Newbie
  • 9815 Views
  • 2 replies
  • 0 likes
  • 9815 Views
  • 2 replies
  • 0 likes

Superuser Contribution Horrible new desktop update

Looks like the desktop application changed drastically, and not only it all looks bad, with smaller covers and worst quality, but it also became pathetic for navigation. Before this horrendous update I was able to access everything I wanted on a band...

  • Roadie
  • Looks like the desktop application changed drastically, and not only it all looks bad, with smaller covers and worst quality, but it also became pathetic for navigation. Before this horrendous update...
  • CarlosE
  • Moderator
  • 2828 Views
  • 21 replies
  • 34 likes
  • Desktop
    horrible
    Update
  • 2828 Views
  • 21 replies
  • 34 likes

[Desktop] A Switch on and off button for explicit on computer

I know on phone there is a button for turning on and off explicit content, but i do not see one for computer. I think that here should be a on and off for desktop also so you can control it from anywhere on your computer, and if something ever happen...

  • Newbie
  • I know on phone there is a button for turning on and off explicit content, but i do not see one for computer. I think that here should be a on and off for desktop also so you can control it from anyw...
  • 153 Views
  • 0 replies
  • 0 likes
  • Desktop
  • 153 Views
  • 0 replies
  • 0 likes

'Can't play this right now'

PlanPremiumCountryukDevicepcOperating SystemWindows 10 and Google Chrome My Question or Issue'Can't play this right now'It continually stop the music and gives a warning 'Can't play this right now' Making the entire service unusable it works fine on ...

  • Casual Listener
  • Plan Premium Country uk Device pc Operating System Windows 10 and Google Chrome   My Question or Issue 'Can't play this right now' It continually stop the music and gives a warni...
  • kangoo909
  • Casual Listener
  • 1086 Views
  • 1 replies
  • 1 likes
  • Can't play this right now
  • 1086 Views
  • 1 replies
  • 1 likes

[Desktop][Playlists] Making emojis visible as name of playlist

Playlists that were named on mobile devices often include or only consist of emojis. It would be nice i fthey could also appear on desktop playlists!Much obliged,

  • Visitor
  • Playlists that were named on mobile devices often include or only consist of emojis. It would be nice i fthey could also appear on desktop playlists! Much obliged,
  • 454 Views
  • 0 replies
  • 1 likes
  • Desktop
    Playlists
  • 454 Views
  • 0 replies
  • 1 likes

Superuser Contribution Songs in Playlist Displaying Oddly

PlanPremiumCountryUSDeviceDell laptopOperating SystemWindows 10 Pro My Question or IssueFor the last week or two, my playlists have been displaying like this. Is there any way to change it back to the view I had before with each song in a narrower ro...

  • Casual Listener
  • Plan Premium Country US Device Dell laptop Operating System Windows 10 Pro   My Question or Issue For the last week or two, my playlists have been displaying like this.  Is there ...
  • CarlosE
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Close Button on Spotify Window is on Wrong Display when Dragged to Another Display

DeviceWindows 10 - Using Twomon App to have an Extended Display on my Android tablet.Operating SystemWindows 10 My Question or IssueWhen I drag my Spotify window from my main display to my virtual extended display, the close button remains on my main...

  • Roadie
  • Device Windows 10 - Using Twomon App to have an Extended Display on my Android tablet. Operating System Windows 10   My Question or Issue When I drag my Spotify window from my main display...
  • CarlosE
  • Moderator
  • 549 Views
  • 1 replies
  • 0 likes
  • close
    Close Button
    Windows
    Windows 10 Store
    Windows Store
    x
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over three months without desktop app support for South Korea - What is going on?

PlanPremium Duo CountrySouth Korea DevicePC Operating SystemWindows 10 My Question or IssueLast February has seen the official release of Spotify in South Korea. We were offered three months of free trial (since Korea doesn't get free plan for corpor...

  • Newbie
  • Plan Premium Duo   Country South Korea   Device PC   Operating System Windows 10   My Question or Issue Last February has seen the official release of Spotify in Sout...
  • Alex
  • Spotify Legend
  • 514 Views
  • 2 replies
  • 4 likes
  • 514 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Not working Desktop Player

PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or Issue(The grammar may be incorrect using a translator. I ask for your understanding)As Spotify entered Korea, it made a premium payment immediately, logged out of the desk...

  • Newbie
  • Plan Premium Country South Korea Device PC Operating System Windows 10   My Question or Issue (The grammar may be incorrect using a translator. I ask for your understanding) As Spot...
  • Alex
  • Spotify Legend
  • 560 Views
  • 2 replies
  • 3 likes
  • 560 Views
  • 2 replies
  • 3 likes

Superuser Contribution I can't solve "Error code: accesspoint:19"

PlanFreeCountrySouth KoreaDeviceLaptopOperating SystemWindows 10 My Question or IssueI think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone. I have tried reinstalling spo...

  • Visitor
  • Plan Free Country South Korea Device Laptop Operating System Windows 10   My Question or Issue I think my recent change in country settings caused this error. I can't log into my deskt...
  • Alex
  • Spotify Legend
  • 4582 Views
  • 5 replies
  • 16 likes
  • Account
    Free
    Login
  • 4582 Views
  • 5 replies
  • 16 likes

Superuser Contribution auth 5 error code - tried everyrthing on here still cant log in

PlanPremiumCountryUKDeviceDell core i5 laptopOperating SystemWindows 10 My Question or Issuecant log on, re installed cause wouldn't show the music as online though was online on personal hotspot through phone with full signal.tried deleting host fil...

  • Casual Listener
  • ...hough was online on personal hotspot through phone with full signal. tried deleting host files, rewriting a NO EXTENSIONS file, making spotify private and publically cool with the firewall.... r...
  • Jeremy
  • Spotify Legend
  • 3148 Views
  • 4 replies
  • 0 likes
  • 3148 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I remove a podcast from the Top Shows list?

PlanPremiumCountry DeviceLenovo laptop Operating SystemWindows 10 My Question or IssueI would like to remove two podcasts from the Top Shows section that appears on the home screen. Is this possible?

  • Regular
  • Plan Premium Country   Device Lenovo laptop   Operating System Windows 10   My Question or Issue I would like to remove two podcasts from the Top Shows section that appears ...
  • CarlosE
  • Moderator
  • 1378 Views
  • 1 replies
  • 4 likes
  • 1378 Views
  • 1 replies
  • 4 likes

Superuser Contribution [Desktop Windows] Sort order when sorting by Albums incorrect

When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greatest Hits, you end up with a sort order that looks lik...

  • Casual Listener
  • When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greates...
  • Novy
  • Moderator
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

[Desktop][Connect] Connection to device

I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device and uninstalled and installed Spotify. It sill plays...

  • Visitor
  • I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device a...
  • 200 Views
  • 0 replies
  • 0 likes
  • Connect
    Desktop
  • 200 Views
  • 0 replies
  • 0 likes

Superuser Contribution New update has friend listening activity not working

PlanPremiumCountryUnited States of AmericaDeviceHP Pavilion 24-a010 & Aspire 5 LaptopOperating SystemWindows 10 My Question or IssueMy laptop and desktop have been updated to the most recent Spotify app update. I tried following one of my friends and...

  • Gig Goer
  • Plan Premium Country United States of America Device HP Pavilion 24-a010 & Aspire 5 Laptop Operating System Windows 10   My Question or Issue My laptop and desktop have been u...
  • Ver
  • Spotify Legend
  • 3387 Views
  • 36 replies
  • 13 likes
  • 3387 Views
  • 36 replies
  • 13 likes

Superuser Contribution "Can't play the current song" - problem with continuous playback

PlanPremiumCountryUnited KingdomDeviceDesktopOperating SystemWindows 10 My Question or Issue My playback is stoping in random time. I recorded short video with the problem. This is not problem with connection (I have stable 100mbps). I tried TIDAL in...

  • Regular
  •   Plan Premium Country United Kingdom Device Desktop Operating System Windows 10   My Question or Issue   My playback is stoping in random time. I recorded short video with...
  • Alex
  • Spotify Legend
  • 878 Views
  • 11 replies
  • 0 likes
  • 878 Views
  • 11 replies
  • 0 likes

Superuser Contribution No Search or Sorting in Playlist

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueThere is no search bar inside of my playlist. I cannot sort my playlist after newest added, so I would have to scroll through my whole playlist to listen to the newest son...

  • Casual Listener
  •   Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue There is no search bar inside of my playlist. I cannot sort my playlist after newest ad...
  • Jeremy
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 1 likes
  • 374 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artist/Album/Playlist tabs always return to top of list.

PlanPremiumCountryUSA DeviceDell Latitude 7400Operating SystemWindows 10 My Question or IssueWhen I am in "Your Library" going through my artists/albums/playlists/podcasts the list always returns to the top upon using the back button. For example, I ...

  • Casual Listener
  • Plan Premium Country USA   Device Dell Latitude 7400 Operating System Windows 10   My Question or Issue When I am in "Your Library" going through my artists/albums/playlists/podc...
  • 48ue13gq3y1tsvy
  • Newbie
  • 896 Views
  • 4 replies
  • 5 likes
  • 896 Views
  • 4 replies
  • 5 likes

Superuser Contribution Spotify auto adding music to playlist

PlanPremiumCountrySwedenDeviceDesktopOperating SystemW10 My Question or IssueSongs I listened to through search or whatever other playlist the song is added to my main playlist without me doing anything. I listened to a post malone album the other da...

  • Regular
  • Plan Premium Country Sweden Device Desktop Operating System W10   My Question or Issue Songs I listened to through search or whatever other playlist the song is added to my main playli...
  • Alex
  • Spotify Legend
  • 1075 Views
  • 9 replies
  • 0 likes
  • 1075 Views
  • 9 replies
  • 0 likes