Windows application stops playing

[Sigert123]

Plan

Premium

Country

Netherlands

Operating System

Windows 10

My Question or Issue

For quite some time my windows application seemingly randomly stops playing. It just stops and the play que is deleted. When I close the restart the application, it says spotify is not responding for 1 or 2 times before I am able to reopen it. I have found a 'solution', which is to also open the spotify web player. When I do this, the music does play on and I can add songs to the que via the windows application, but the que looks like the figure I included. In the figure you can also see a green bar at the bottom, which says playing on web player (out of screen).

I have tried to reinstall spotify,clear the cache and googled for the solution but that did not solve it.

[Jeremy]

Hey @Sigert123,

Thank you for your post here in the Community. 

Can you make sure the hosts file on the device doesn't have any entries with 'Spotify'? You can do that by following these steps:

• Open Notepad as an administrator (right-click - Open as Administrator)
• go to File - Open and navigate to C:\Windows\System32\drivers\etc
• Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
• When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
• Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
• If you do find any lines with Spotify, please remove them
• Save your changes and restart Spotify

If the device has multiple sound card we suggest that you install/update the drivers for each card.

If that doesn't do the trick - try with a clean reinstall of the app. This will make sure there's no old cache files causing this.

Keep us posted 🙂

Cheers!