Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I started this some time ago: https://community.spotify.com/t5/Desktop-Windows/Local-Files/m-p/4955108#M86288 today an "update" option appeared so i updated and it is solved.
I started this some time ago: https://community.spotify.com/t5/Desktop-Windows/Local-Files/m-p/4955108#M86288 today an "update" option appeared so i updated and ...
260 Views
0 replies
0 likes
PlanFreeCountryItaly DeviceHP Pavilion NotebookOperating SystemWindows 10 My Question or IssueHello,I noticed that my spotify profile is invisible to other people and also all my playlist that are clearly public. In fact, if i search my username, the...
Plan Free Country Italy Device HP Pavilion Notebook Operating System Windows 10 My Question or Issue Hello, I noticed that my spotify profile is invisible to other people an...
Casual Listener
1580 Views
2 replies
0 likes
PlanFreeCountryMXDeviceLaptop Acer E 15Operating SystemWindows 10 My Question or IssueI never had this error, recently I updated Windows 10 to its 2004 version, when I finished the update when opening Spotify I got that error (No internet connection ...
Plan Free Country MX Device Laptop Acer E 15 Operating System Windows 10 My Question or Issue I never had this error, recently I updated Windows 10 to its 2004 version, when I finish...
Moderator
985 Views
1 replies
0 likes
I just got the new update on desktop and I was wondering: how do you select multiple songs in a playlist at once? I know that you could do it before by holding shift but it doesn't work in the new update.
I just got the new update on desktop and I was wondering: how do you select multiple songs in a playlist at once? I know that you could do it before by holding shift but it doesn't work in the new up...
Visitor
2480 Views
6 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceLaptop, HP Pavilion.Operating SystemWindowsMy Question or IssueRight, let me begin, just want to clarify my liked songs on other devices are working fine, such as on my phone and on my iPad and on the website pla...
Plan Premium Country United Kingdom Device Laptop, HP Pavilion. Operating System Windows My Question or Issue Right, let me begin, just want to clarify my liked songs on other devices are wo...
Spotify Legend
1269 Views
2 replies
0 likes
PlanPremiumCountrySpainDeviceLenovo ideapad 520Operating SystemWindows 10 My Question or Issue The latest Spotify version (1.1.34.694) uses too much RAM and gives the computer an excesive amount of work.I have already disabled hardware acceleration a...
Plan Premium Country Spain Device Lenovo ideapad 520 Operating System Windows 10 My Question or Issue The latest Spotify version (1.1.34.694) uses too much RAM and gives the ...
448 Views
0 replies
1 likes
PlanFree/PremiumCountryPhilippinesOperating SystemWindows 10 1909 My IssueAs stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will suddenly stop and a "can't play current song" error appears. Now, before tell...
Plan Free/Premium Country Philippines Operating System Windows 10 1909 My Issue As stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will sud...
Moderator
3826 Views
5 replies
4 likes
PlanFamilyCountryRomaniaDeviceDesktop/MobileOperating SystemWindows 10/Android My Question or IssueWhen i'm adding a duplicate on my list, the pop-up is not displayed any more. Duplicates are added on my list with message "X was added to you playlist...
Plan Family Country Romania Device Desktop/Mobile Operating System Windows 10/Android My Question or Issue When i'm adding a duplicate on my list, the pop-up is not displayed a...
Moderator
405 Views
1 replies
0 likes
Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of to fix this. The files are not corrupted, they aren...
Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of ...
811 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceComputerOperating SystemWindows 10 x64 My Question or IssueHi, I like to use my keyboard hardware media key for other apps such as Discord, Chrome, etc and I would like to know if there is a hidden option to disable Spot...
Plan Premium Country Canada Device Computer Operating System Windows 10 x64 My Question or Issue Hi, I like to use my keyboard hardware media key for other apps such as Discord, Chro...
Music Fan
4905 Views
2 replies
2 likes
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI want to import some playlists from iTunes, but can't see the option to import them. I've checked my settings in iTunes, plus made sure that Local Files is set to on in Spoti...
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue I want to import some playlists from iTunes, but can't see the option to import them. I've checked ...
Spotify Star
880 Views
3 replies
0 likes
Plan: Student PremiumCountry: United StatesDevice: Laptop (Acer Nitro 5)OS: Windows 10 My Question or IssueI seem to be experiencing some difficulties with liking podcast episodes. Unlike songs that I can open and click the Heart/Like button for when...
Plan: Student Premium Country: United States Device: Laptop (Acer Nitro 5) OS: Windows 10 My Question or Issue I seem to be experiencing some difficulties with liking podcast episodes. U...
Moderator
7537 Views
3 replies
4 likes
Is there any way to not have the startscreen to show up after starting the app but the last playlist used? I just want to open it in the state I closed it. I know I can change the order of the playlists but keeping them alphabetical helps remembering...
Is there any way to not have the startscreen to show up after starting the app but the last playlist used? I just want to open it in the state I closed it. I know I can change the order of the playli...
Spotify Star
532 Views
2 replies
1 likes
PlanPremiumCountrySwedenDeviceiPhone Xs Max, Sony Xperia XZ1, home built desktop with Realtek ALC887 audio codec)Operating SystemiOS 10, Android 9, Windows 10 My Question or IssueSo, I've been a Spotify premium user for years and I'm very happy with ...
Plan Premium Country Sweden Device iPhone Xs Max, Sony Xperia XZ1, home built desktop with Realtek ALC887 audio codec) Operating System iOS 10, Android 9, Windows 10 My Questi...
577 Views
0 replies
0 likes
My Question or IssueSo I'm on PC and this issue has been happening for a while now and ive been having to use the web player which is really really annoying. I've posted about this before and didnt get help. ive looked at all recommendations on here ...
My Question or Issue So I'm on PC and this issue has been happening for a while now and ive been having to use the web player which is really really annoying. I've posted about this before and didnt...
Regular
320 Views
1 replies
0 likes
PlanoPremiumPaísBrasilDispositivoDesktopSistema OperacionalWindows 10 Minha pergunta ou questãoThe function of local files and editing the photo of the playlist does not appear
Plano Premium País Brasil Dispositivo Desktop Sistema Operacional Windows 10 Minha pergunta ou questão The function of local files and editing the photo of the playlist does not appe...
Casual Listener
732 Views
4 replies
0 likes
PlanFreeCountryBrazilDevice.Operating SystemWindows 7 My Question or Issue Hi. Does anybody can help me?When I try to run the Spotify, It says "APPCRASH" I just tried change the windows DEP and its dont work
Plan Free Country Brazil Device . Operating System Windows 7 My Question or Issue Hi. Does anybody can help me? When I try to run the Spotify, It says "APPCRASH" ...
Community Legend
874 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI just logged out and logged back in to my account, and suddenly all my playlists are out of order and placed randomly in wrong folders. I have hundreds of playlists, so...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue I just logged out and logged back in to my account, and suddenly all my playlists are out of ...
Spotify Star
1281 Views
3 replies
0 likes
My home screen is missing when the app is restart from any reasons. My solution is log out my account and re-login that. I want to another solution from you people. (Sorry for my english. I don't now very well the language.)
My home screen is missing when the app is restart from any reasons. My solution is log out my account and re-login that. I want to another solution from you people. (Sorry for my english. I don't now...
Not applicable
1085 Views
1 replies
0 likes
How can I play Spotify on my desktop and the Amazon Echo independently? I can't figure out how to stop my desktop from being a remote when somebody asks Alexa to play a song. If that's not possible, I need to disconnect my desktop from that device. P...
How can I play Spotify on my desktop and the Amazon Echo independently? I can't figure out how to stop my desktop from being a remote when somebody asks Alexa to play a song. If that's not possible, ...
Community Legend
815 Views
1 replies
0 likes
