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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1294 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144272 Views

83 replies

27 likes

  • 144272 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129151 Views

294 replies

22 likes

  • 129151 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10856 Views

1 replies

6 likes

  • 10856 Views
  • 1 replies
  • 6 likes

Solved!! Cannot report offensive Spotify In Solidarity content

PlanPremium (now free, since I cancelled my premium account over Spotify pushing politics)CountrySouth Africa DevicePC, Windows Desktop ClientOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsually, users may report offens...

Roadie

Plan Premium (now free, since I cancelled my premium account over Spotify pushing politics) Country South Africa   Device PC, Windows Desktop Client Operating System (iOS 10, Android&nbs...

DarylA

Casual Listener

6573 Views

26 replies

54 likes

BackOffWithPolitics
broken
fault
offensive
platform
report
technical
  • 6573 Views
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Solved!! [Desktop][Other] Local Files Song Art Metadata Support

When I have a folder with multiple files from a podcast it only shows the song art as the first art found in the folder. These tracks have different art in the metadata so each track should have different art depending on the episode.

Casual Listener

When I have a folder with multiple files from a podcast it only shows the song art as the first art found in the folder. These tracks have different art in the metadata so each track should have diff...

Katerina

Spotify Legend

1234 Views

3 replies

0 likes

Desktop
Other
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Superuser Contribution Current song can't be played after upgrading to Premium

PlanPremiumCountryBelgiumDeviceMedion Desktop PCOperating SystemWindows 10 My Question or IssueI upgraded to premium today and suddenly nothing works anymore. Whatever song i try to play i get the message on top : current song can't be played.Same th...

Casual Listener

Plan Premium Country Belgium Device Medion Desktop PC Operating System Windows 10   My Question or Issue I upgraded to premium today and suddenly nothing works anymore. Whatever song i...

Elena

Moderator

499 Views

1 replies

0 likes

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Sync between my Windows 10 app and my Android app dont work, no matter what I do

PlanPremiumCountrySouth AfricaDeviceWindows Desktop computer and Redmi Note 5 (Android 9)Operating SystemWindows 10 and Android 9 My Question or IssueThe tracks I have added to my "Liked Songs" on my Android phone is not syncing to my Windows 10 app....

Regular

Plan Premium Country South Africa Device Windows Desktop computer and Redmi Note 5 (Android 9) Operating System Windows 10 and Android 9   My Question or Issue The tracks I have added ...

229 Views

0 replies

0 likes

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New account has a different layout

I created a new account for the sake of a username change, and the layout is completely different than my first account. The account on the bottom is the new one, and the one on top is the old account. Is there any way for me to have the layout of th...

Visitor

I created a new account for the sake of a username change, and the layout is completely different than my first account. The account on the bottom is the new one, and the one on top is the old accoun...

OviiiOne

Community Legend

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
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Superuser Contribution Changing to Family Plan stopped account from working properly

PlanPremiumCountryUSADevice(iPhone X, PC)Operating System(iOS 13.5, Windows 10) My Question or IssueI created a new account for my family premium. When I did, on my new account, which is active, it doesn't give me the same options as my old account d...

Casual Listener

Plan Premium Country USA Device (iPhone X, PC) Operating System (iOS 13.5, Windows 10)   My Question or Issue I created a new account for my family premium. When I did, on my new accou...

h00tly

Casual Listener

456 Views

2 replies

0 likes

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Cannot connect my account with facebook account

PlanPremium familyCountryNew ZealandDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI have been through all of the instructions, but cannot get my account to connect with facebook.When I use the 'log in with facebook' option, I get the...

Regular

Plan Premium family Country New Zealand Device Desktop PC Operating System Windows 10   My Question or Issue I have been through all of the instructions, but cannot get my account to c...

Les4921

Regular

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast date format vs. Music date format

Spotify PremiumBrazil DeviceDell laptopOperating SystemWindows 10 My Question or IssueWhy oh why does Spotify uses a different date format for songs and for podcasts? And why is the podcast date trimmed at the end? I have no idea what year the podcas...

Regular

Spotify Premium Brazil   Device Dell laptop Operating System Windows 10   My Question or Issue Why oh why does Spotify uses a different date format for songs and for podcasts? And ...

Ivan

Spotify Legend

710 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Spotify Automatically Adds Every Song I hear to one playlist

PlanFreeCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueSo I made a playlist for lofi awhile back now and only recently I've had to start removing songs from it because I noticed a pile of songs from my other playlists in th...

Visitor

Plan Free Country New Zealand   Device PC Operating System Windows 10   My Question or Issue So I made a playlist for lofi awhile back now and only recently I've had to st...

lotuxx

Casual Listener

405 Views

1 replies

0 likes

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  • 1 replies
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I can't change the cover of my playlist

I have spotify premium and I am having problem to change the cover of ALL my playlists. I'm using the app of Spotify on my notebook (Dell/Microsoft) and I still can't change.Anyone can help me?

Visitor

I have spotify premium and I am having problem to change the cover of ALL my playlists. I'm using the app of Spotify on my notebook (Dell/Microsoft) and I still can't change. Anyone can help me? &n...

Celine_0wl

Casual Listener

513 Views

2 replies

1 likes

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  • 1 likes

Superuser Contribution [All Devices] Playlist Issues

PlanPremiumCountryAustralia DeviceiPhone 11 and DesktopOperating SystemiOS 13 and Windows 10 My Question or IssueEvery time I try and start playing any playlist on my account, the next song is always a different playlist and it no longer plays right ...

Newbie

Plan Premium Country Australia   Device iPhone 11 and Desktop Operating System iOS 13 and Windows 10   My Question or Issue Every time I try and start playing any playlist on my ...

Elena

Moderator

1208 Views

1 replies

0 likes

skipping
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Spotify window is too large

CountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueWhen the spotify window is maximized, as in it fills out the entire screen, the X to close the windo about one pixel larger than the rest of the window and protrudes to the screen o...

Newbie

Country Germany Device PC Operating System Windows 10   My Question or Issue When the spotify window is maximized, as in it fills out the entire screen, the X to close the windo about on...

Sebasty

Community Legend

2528 Views

1 replies

0 likes

minor
Window
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  • 1 replies
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Local files (problem solved)

I started this some time ago: https://community.spotify.com/t5/Desktop-Windows/Local-Files/m-p/4955108#M86288 today an "update" option appeared so i updated and it is solved.

Casual Listener

I started this some time ago: https://community.spotify.com/t5/Desktop-Windows/Local-Files/m-p/4955108#M86288         today an "update" option appeared so i updated and ...

250 Views

0 replies

0 likes

  • 250 Views
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Invisible profile and playlist

PlanFreeCountryItaly DeviceHP Pavilion NotebookOperating SystemWindows 10 My Question or IssueHello,I noticed that my spotify profile is invisible to other people and also all my playlist that are clearly public. In fact, if i search my username, the...

Casual Listener

Plan Free Country Italy   Device HP Pavilion Notebook Operating System Windows 10   My Question or Issue Hello, I noticed that my spotify profile is invisible to other people an...

Anna1241

Casual Listener

1572 Views

2 replies

0 likes

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Solved!!Superuser Contribution [Windos 10 Spotify Download of web]No internet connection [error code:4]

PlanFreeCountryMXDeviceLaptop Acer E 15Operating SystemWindows 10 My Question or IssueI never had this error, recently I updated Windows 10 to its 2004 version, when I finished the update when opening Spotify I got that error (No internet connection ...

Visitor

Plan Free Country MX Device Laptop Acer E 15 Operating System Windows 10   My Question or Issue I never had this error, recently I updated Windows 10 to its 2004 version, when I finish...

Elena

Moderator

983 Views

1 replies

0 likes

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Solved!!Superuser Contribution Selecting multiple song at once

I just got the new update on desktop and I was wondering: how do you select multiple songs in a playlist at once? I know that you could do it before by holding shift but it doesn't work in the new update.

Casual Listener

I just got the new update on desktop and I was wondering: how do you select multiple songs in a playlist at once? I know that you could do it before by holding shift but it doesn't work in the new up...

spetzw

Visitor

2458 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution Liked songs not working.

PlanPremiumCountryUnited KingdomDeviceLaptop, HP Pavilion.Operating SystemWindowsMy Question or IssueRight, let me begin, just want to clarify my liked songs on other devices are working fine, such as on my phone and on my iPad and on the website pla...

Visitor

Plan Premium Country United Kingdom Device Laptop, HP Pavilion. Operating System Windows My Question or Issue Right, let me begin, just want to clarify my liked songs on other devices are wo...

Katerina

Spotify Legend

1258 Views

2 replies

0 likes

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  • 2 replies
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New Spotify version uses too much RAM

PlanPremiumCountrySpainDeviceLenovo ideapad 520Operating SystemWindows 10 My Question or Issue The latest Spotify version (1.1.34.694) uses too much RAM and gives the computer an excesive amount of work.I have already disabled hardware acceleration a...

Casual Listener

Plan Premium Country Spain Device Lenovo ideapad 520 Operating System Windows 10   My Question or Issue   The latest Spotify version (1.1.34.694) uses too much RAM and gives the ...

443 Views

0 replies

1 likes

Ram
Update
UPDATE MALFUNCTION
version 1.1.34.694
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Superuser Contribution Extremely slow buffering of tracks on desktop app and web player

PlanFree/PremiumCountryPhilippinesOperating SystemWindows 10 1909 My IssueAs stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will suddenly stop and a "can't play current song" error appears. Now, before tell...

Visitor

Plan Free/Premium Country Philippines Operating System Windows 10 1909   My Issue As stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will sud...

Novy

Moderator

3821 Views

5 replies

4 likes

Desktop
Premium
  • 3821 Views
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Superuser Contribution No notification for duplicates

PlanFamilyCountryRomaniaDeviceDesktop/MobileOperating SystemWindows 10/Android My Question or IssueWhen i'm adding a duplicate on my list, the pop-up is not displayed any more. Duplicates are added on my list with message "X was added to you playlist...

Visitor

Plan Family Country Romania Device Desktop/Mobile Operating System Windows 10/Android    My Question or Issue When i'm adding a duplicate on my list, the pop-up is not displayed a...

Xenia

Moderator

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
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