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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 136963 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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CPU spike

PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10i5-4690K (not overclocked as now) My Question or IssueIssue: Noticed by accident. CPU usage when idle 0%CPU usage when playing a song: 2-10% CPU usage, when the name of the song is so long, ...

  • Newbie
  • Plan Premium Country Slovakia Device PC Operating System Windows 10 i5-4690K (not overclocked as now)  My Question or Issue Issue:  Noticed by accident.  CPU usage when i...
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  • 177 Views
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Fullscreen issue

PlanPremiumCountryUnited StatesDeviceASUS ROG Strix Gaming LaptopOperating SystemWindows 10 My Question or IssueFor some reason when I go full screen on spotify, it would look weird. Like the sides would be partially cut off. The software is still fu...

  • Newbie
  • Plan Premium Country United States Device ASUS ROG Strix Gaming Laptop Operating System Windows 10   My Question or Issue For some reason when I go full screen on spotify, it would loo...
  • Kremen
  • Visitor
  • 219 Views
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  • 219 Views
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Spotify automatically skips songs.

Hi there, PlanPremium The app version of Spotify1.1.20.510.g7d28aaaa CountryThe Netherlands DeviceASUS VivoBook Pro 15 N580GD Operating SystemWindows 10 Enterprise Version: 1909 Brief description of the issueSpotify web- and app player skips songs wh...

  • Casual Listener
  •   Hi there,   Plan Premium   The app version of Spotify 1.1.20.510.g7d28aaaa   Country The Netherlands   Device ASUS VivoBook Pro 15 N580GD   Operating Sy...
  • 422 Views
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  • app player
    skip songs
    Web Player
    Windows 10
  • 422 Views
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Local Files Issues

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueSo, I've been steadily adding my music to my spotify from my desktop over the past few weeks, and have been having all kinds of trouble with it. First, I have ...

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue So, I've been steadily adding my music to my spotify from my desktop over the past ...
  • 171 Views
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  • 171 Views
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Solved!! Cannot change profile picture

Operating SystemWindows 10 1909 - Build 18363.476Spotify Desktop 1.1.20.510.g7d28aaaa My IssueHi,Despite the content of this article, https://community.spotify.com/t5/Ongoing-Issues/Desktop-Can-t-change-my-profile-picture/idi-p/4832620, I am not able...

  • Casual Listener
  • Operating System Windows 10 1909 - Build 18363.476 Spotify Desktop 1.1.20.510.g7d28aaaa   My Issue Hi, Despite the content of this article, https://community.spotify.com/t5/Ongoing-Issues/...
  • OneByBoo
  • Community Legend
  • 686 Views
  • 3 replies
  • 0 likes
  • 686 Views
  • 3 replies
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FN Key PLAY/PAUSE stop to work

Hello, my PLAY/PAUSE button not work more, (start in the last Spotify update). The next and previously FN buttons work, just PLAY/STOP not working. I try:- Change DISABLE: chrome://flags/#hardware-media-key-handling (not work)- Reinstal Spotify (not ...

  • Newbie
  • Hello, my PLAY/PAUSE button not work more, (start in the last Spotify update). The next and previously FN buttons work, just PLAY/STOP not working.    I try: - Change DISABLE: chrom...
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  • fn
    key
    Play
    PLAYBACK QUEUE STOP
    stop
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Solved!!Superuser Contribution Spotify does not show artists - only under Windows

PlanPremiumCountryGermanyDeviceDesktop computer / Dell laptopOperating SystemWindows 7 My Question or Issue(App/Program-language is German, as seen in the attached picture.)When I click artists ("Künstler") in my librabry I am not shown the artists t...

Spotify.PNG
  • Casual Listener
  •   Plan Premium Country Germany Device Desktop computer / Dell laptop Operating System Windows 7   My Question or Issue (App/Program-language is German, as seen in the attached pi...
  • OneByBoo
  • Community Legend
  • 1004 Views
  • 4 replies
  • 1 likes
  • 1004 Views
  • 4 replies
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Unable to find an artist whose name contains parentheses using search

PlanPremiumCountryLithuaniaDevicePC, smartphoneOperating SystemWindows 10, Android 9 My Question or IssueUnable to find an artist, such as "((( O )))" using the Spotify search function.(Example link to artist's profile https://open.spotify.com/artist...

  • Casual Listener
  • Plan Premium Country Lithuania Device PC, smartphone Operating System Windows 10, Android 9   My Question or Issue Unable to find an artist, such as "((( O )))" using the Spotify searc...
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  • 127 Views
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Superuser Contribution Can't update profile picture after deleting Facebook

PlanPremiumCountryNetherlandsDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI recently deleted my Facebook account. I did this without disconnecting it from Spotify first. This has probably caused some bug in your back-end systems tha...

  • Newbie
  • Plan Premium Country Netherlands Device Desktop PC Operating System Windows 10   My Question or Issue I recently deleted my Facebook account. I did this without disconnecting it from S...
  • Peter
  • Spotify Legend
  • 207 Views
  • 1 replies
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  • 207 Views
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Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryPhillippinesDeviceDesktopOperating SystemWindows 10 My Question or Issue I've been trying for so long to find a solution to this problem on my Desktop. I've already tried clearing the cache, reinstalling, logging in different accoun...

  • Casual Listener
  •   Plan Premium Country Phillippines Device Desktop Operating System Windows 10   My Question or Issue   I've been trying for so long to find a solution to this problem on m...
  • Peter
  • Spotify Legend
  • 457 Views
  • 5 replies
  • 1 likes
  • 457 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution cant play any songs on pc (windows 10)

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 got premium for a long time now, all was fine until tonight(no windows/app update or anything i could figure out) cant play any songs, just skip, skip, skipfriend can use my account on pc(ju...

  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10   got premium for a long time now, all was fine until tonight(no windows/app update or anything i could figure out) &...
  • Peter
  • Spotify Legend
  • 8450 Views
  • 5 replies
  • 0 likes
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  • 5 replies
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Cannot find specific Podcasts I was directed to by Google

Premium / Germany / Desktop / Win 10Yesterday, a Google-search for "Der Frauenarzt von Bischofsbrück" - a series of humurous short radio dramas from the 80ies - directed me to this page:https://open.spotify.com/album/3XrOFFS2wbqOhgO5hg37Ai Therefore,...

  • Visitor
  • Premium / Germany / Desktop / Win 10 Yesterday, a Google-search for "Der Frauenarzt von Bischofsbrück" - a series of humurous short radio dramas from the 80ies - directed me to this page: https://o...
  • 233 Views
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  • Find
    podcast
    Search
  • 233 Views
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[ongoing issues] Queue is deleted when adding a song during an advertisement

PlanFree/PremiumCountry DeviceDesktop (1.1.19.480.g7d17e3ce)Operating SystemWindows 10 My Question or IssueHas been present for several versions:Have songs queued.Add a new song to queue during an advertisementNew song added plays next, deleting prev...

  • Casual Listener
  • Plan Free/Premium Country   Device Desktop (1.1.19.480.g7d17e3ce) Operating System Windows 10   My Question or Issue Has been present for several versions: Have songs queued. Ad...
  • zoolog
  • Casual Listener
  • 535 Views
  • 1 replies
  • 2 likes
  • Ongoing Issues
  • 535 Views
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Ads getting stuck since last update

Since the last update, has anyone else had issues with ads getting stuck and not playing, forcing you to restart Spotify? EDIT: I just realized that it is ONE particular ad that keeps freezing up and causing me to have to restart Spotify. It is the K...

  • Roadie
  • Since the last update, has anyone else had issues with ads getting stuck and not playing, forcing you to restart Spotify?   EDIT: I just realized that it is ONE particular ad that keeps freezi...
  • Raven1111
  • Roadie
  • 372 Views
  • 3 replies
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  • 372 Views
  • 3 replies
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"Sorry, we couldn't load friends to follow" error

PlanPremiumDeviceDesktop (Windows), Phone (OPPO)My Question or IssueI have looked through numerous help topics and all answers do not fix the issue, but I am trying to follow facebook friends. I am currently following some so it used to work.I have t...

  • Visitor
  • Plan Premium Device Desktop (Windows), Phone (OPPO) My Question or Issue I have looked through numerous help topics and all answers do not fix the issue, but I am trying to follow facebook frien...
  • OneByBoo
  • Community Legend
  • 926 Views
  • 1 replies
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  • 926 Views
  • 1 replies
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displaying all albums

Plan PremiumCountry Canada Device Desktop Operating System Windows 10 My Question or Issue:when making a classical search, the last update displays only 20 album results, limiting us to what is most popular, preventing us to make a thorough explorati...

  • Casual Listener
  •   Plan Premium Country Canada   Device Desktop   Operating System Windows 10   My Question or Issue: when making a classical search, the last update displays only 2...
  • ricvac
  • Casual Listener
  • 400 Views
  • 1 replies
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  • 400 Views
  • 1 replies
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Podcast Playlist Showing Played Episodes When Filtered to Only Show Unplayed

PlanPremium CountryUSA DeviceMicrosoft Surface Pro Operating SystemWindows 10 My Question or IssuePodcasts that I listen to are still showing up in my list after I have listed to them. I have the setting to only show unplayed podcasts but there are p...

  • Visitor
  • Plan Premium   Country USA   Device Microsoft Surface Pro   Operating System Windows 10   My Question or Issue Podcasts that I listen to are still showing up in my li...
  • michele_langa
  • Casual Listener
  • 387 Views
  • 1 replies
  • 4 likes
  • 387 Views
  • 1 replies
  • 4 likes

Spotify is unresponsive and using too much of my CPU

PlanPremiumCountryUSADeviceI have an intel i7-6700k, 16gb of ram, and gtx 1080tiOperating SystemWindows 10 The problem I am having is that I will be listening to Spotify and it will suddenly slow down. I won't be able to search anything, add songs to...

  • Casual Listener
  •   Plan Premium Country USA Device I have an intel i7-6700k, 16gb of ram, and gtx 1080ti Operating System Windows 10   The problem I am having is that I will be listening to Spotif...
  • radbrad1227
  • Casual Listener
  • 643 Views
  • 1 replies
  • 0 likes
  • broke
    Desktop
    Lag
    laggy
    slow
    unresponsive
    Using all my CPU
  • 643 Views
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Çalma listesi silinmiyor

Merhaba,çalma listelerine eklediğim bir albüm silinmiş ve benim listemde boş görünüyor çalma listelerimden çıkaramıyor veya silemiyorum konu hakkında desteğinizi beklerim. çalma listemden çıkarmak istediğim albüm: https://open.spotify.com/playlist/37...

  • Visitor
  • Merhaba, çalma listelerine eklediğim bir albüm silinmiş ve benim listemde boş görünüyor çalma listelerimden çıkaramıyor veya silemiyorum konu hakkında desteğinizi beklerim.   çalma listemden ...
  • OneByBoo
  • Community Legend
  • 2681 Views
  • 1 replies
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  • 2681 Views
  • 1 replies
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Now Playing album art does not take me to the song that is being played

PlanPremiumCountry DevicePCOperating SystemWindowsApplication Version1.1.19.480.g7d17e3ce My Question or IssueWhile listening to, for example, my Liked Songs playlist, which is a long-ish playlist, when I click the "Now Playing" album art in the bott...

  • Music Fan
  • Plan Premium Country   Device PC Operating System Windows Application Version 1.1.19.480.g7d17e3ce   My Question or Issue While listening to, for example, my Liked Songs playlis...
  • Sebasty
  • Spotify Star
  • 1731 Views
  • 7 replies
  • 1 likes
  • Now playing
    Playlist
  • 1731 Views
  • 7 replies
  • 1 likes