Albums or queued songs continually stop playback on Windows

[tupsan]

hi there,

i've been having this issue on spotify for months and it's driving me mad! 

whenever i play an album, spotify will play one or two songs before stopping playback and hiding the album cover, graying out the play/pause/skip buttons, and hiding the song title and artist (i've attached a picture for clarification). it basically looks like i haven't played anything. it happens with most albums, and it's so frustrating because it really takes me out of the experience.

the only solution i have found thus far to continue playback is to either download the entire album (which i try to avoid due to lack of space) or select all the songs in the album and right-click them, which seems to 'load' them up. however, sometimes when i queue songs they just disappear and i get the grayed-out display again.

this solution doesn't work for me: https://community.spotify.com/t5/Desktop-Windows/Spotify-only-plays-one-song-then-stops/m-p/4775806#

is this issue known and can anything be done to fix it?

many thanks,

n

[Elena]

Hey there @tupsan!

Thanks for reaching out to us and welcome to the Community! We'll be happy to help you sort this out.

You could start with trying to disable hardware acceleration:

1. Click Edit in the menu bar. Select Preferences.
2. Scroll down and uncheck Hardware acceleration.
3. Restart Spotify.

Then we can suggest a clean reinstall with the steps here to make sure that all old files that might be causing trouble are gone.

It's also important that you re-download it from the Microsoft store.

Give your device a quick restart before you start the newly installed app.

In case the issue persists, could you ask a friend or a family member to log in on your computer and test this out to see if they get the same issue?

We'll be on the lookout for your reply.