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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137218 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137218 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53484 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53484 Views
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Solved!!Superuser Contribution My username is a bunch of random numbers!

Hi. So, I've been a spotify member for six months now and have had no problems until now. I just took a look at my profile and noticed that spotify displays not my name, but 1214123792 as my "username", which I do not like. When I signed up for spoti...

  • Newbie
  • Hi. So, I've been a spotify member for six months now and have had no problems until now. I just took a look at my profile and noticed that spotify displays not my name, but  1214123792 as my "u...
  • Mario
  • Spotify Legend
  • 117269 Views
  • 162 replies
  • 4 likes
  • Windows
  • 117269 Views
  • 162 replies
  • 4 likes

Shuffling

PlanPremiumCountryUK - EnglandDevice(iPhone 7, computer)Operating System(Windows 10)My Question or IssueI try to shuffle my playlist but the same order of the shuffled song keeps repeating, so it's shuffled from the alphabetical order but the same sh...

  • Visitor
  • Plan Premium Country UK - England Device (iPhone 7, computer) Operating System (Windows 10) My Question or Issue I try to shuffle my playlist but the same order of the shuffled song keeps re...
  • 263 Views
  • 0 replies
  • 0 likes
  • shufle
  • 263 Views
  • 0 replies
  • 0 likes

Unlike button missing from Daily Mixes

PlanPremiumCountryAustraliaDeviceHP PCOperating SystemWindows 10 My Question or IssueI can no longer give the Daily Mixes feedback by disliking a song (or artist) the button is simply not there anymore. They are still available for Discover Weekly an...

  • Visitor
  • Plan Premium Country Australia Device HP PC Operating System Windows 10   My Question or Issue I can no longer give the Daily Mixes feedback by disliking a song (or artist) the button ...
  • efbrazil
  • Regular
  • 373 Views
  • 2 replies
  • 1 likes
  • 373 Views
  • 2 replies
  • 1 likes

Solved!! Jump to currently playing song is broken

PlanPremium CountryFinland Operating SystemWindows 10 My Question or IssueJump to currently playing song trough album art is working only when playlist is sorted out by adding date and even then it is jumping few song above currently playing song. I ...

  • Casual Listener
  • Plan Premium   Country Finland   Operating System Windows 10   My Question or Issue Jump to currently playing song trough album art is working only when playlist is sorted ou...
  • Emilia_8
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlist
  • 406 Views
  • 1 replies
  • 0 likes

[TROUBLESHOOTING] Spotify app doesn't work

Hi, I'm using free Spotify with Windows 10 and my app doesn't work anymore (but used to work for the past few years)I didn't change any settings in the app or on my computer.I tried everything : change connection, restart computer, clean unistall ......

  • Casual Listener
  • Hi, I'm using free Spotify with Windows 10 and my app doesn't work anymore (but used to work for the past few years) I didn't change any settings in the app or on my computer. I tried everything : ...
  • Luc_Pr
  • Casual Listener
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Superuser Contribution filtered playback of liked songs not working properly

Hey, Normally when you enter like a certain word or artist name into the filter on the liked songs page, and then click a song from the results, after that song finishes, it'll play one of the other results. i.e. if I search for "love", then select "...

  • Casual Listener
  • Hey,   Normally when you enter like a certain word or artist name into the filter on the liked songs page, and then click a song from the results, after that song finishes, it'll play one of t...
  • Katerina
  • Spotify Legend
  • 679 Views
  • 3 replies
  • 2 likes
  • 679 Views
  • 3 replies
  • 2 likes

Windows 10 destop app shows password where username should be.

We have spotify family. I just downloaded and installed the windows 10 installer and installed the programme. After logging in with the family account of my daughter her password is shown in the right upper corner where the useraccount should be. Tri...

  • Newbie
  • We have spotify family. I just downloaded and installed the windows 10 installer and installed the programme.    After logging in with the family account of my daughter her password is sh...
  • user-removed
  • Not applicable
  • 812 Views
  • 3 replies
  • 1 likes
  • 812 Views
  • 3 replies
  • 1 likes

Friends missing from Friend Activity

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueOver the past few days, I am randomly missing friend in my friend activity. I know they have been on and listening to music. I have tried reinstalling spotify, unfollowi...

  • Casual Listener
  •   Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Over the past few days, I am randomly missing friend in my friend activity. I know th...
  • xxt07d
  • Casual Listener
  • 379 Views
  • 3 replies
  • 1 likes
  • 379 Views
  • 3 replies
  • 1 likes

Spotify song counter doesn’t update properly for artist

There is an artist, well, not even small artist in my country, whom I wanted to support with listening her music, thus increasing her top song’s counter to get above 100,000 plays by today morning. And I’m really her great fan! In my country, the Spo...

  • Casual Listener
  • There is an artist, well, not even small artist in my country, whom I wanted to support with listening her music, thus increasing her top song’s counter to get above 100,000 plays by today morning. A...
  • Clancy_2
  • Casual Listener
  • 1608 Views
  • 1 replies
  • 1 likes
  • 1608 Views
  • 1 replies
  • 1 likes

Cannot connect to another device

PlanPremiumDeviceOnePlus5 Hi all,I'm having an issue with connecting from my PC to my Android. I don't see my Phone/PC in the connect to a device window (while music is running).Both are connected to the same network and both are updated.It worked be...

  • Newbie
  • Plan Premium Device OnePlus5   Hi all, I'm having an issue with connecting from my PC to my Android. I don't see my Phone/PC in the connect to a device window (while music is running). Bo...
  • OneByBoo
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

[Daily Mixes] Static Playlists

PlanFreeCountryUnited States of AmericaDeviceLenovo Legion Y520Operating SystemWindows 10 My Question or IssueAre the daily mix playlists supposed to be static playlists?In the Windows 10 desktop application in the Made For You tab of the Your Librar...

RecentlyPlayed_2.png DailyMix_New.png DailyMix_Old.png DailyMix_Old_2.png
  • Casual Listener
  • Plan Free Country United States of America Device Lenovo Legion Y520 Operating System Windows 10   My Question or Issue Are the daily mix playlists supposed to be static playlists? In...
  • Tyguy1997
  • Casual Listener
  • 760 Views
  • 2 replies
  • 0 likes
  • Current Issues
    Daily Mixes
    Endless Mixes
    issue
    unresolved
  • 760 Views
  • 2 replies
  • 0 likes

Radio from Song Greyed out and Radio from Playlists has 80% songs not playable

PlanPremiumCountry USA Device(PC/client)Operating System(Windows 10) My Question or IssueRadio from Song Greyed out and Radio from Playlists has 80% songs not playable

  • Roadie
  • Plan Premium Country  USA   Device (PC/client) Operating System (Windows 10)   My Question or Issue Radio from Song Greyed out and Radio from Playlists has 80% songs not pla...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Music stops playing after 5 seconds! Help!

PlanFreeCountrySpainDevicePCOperating System(Windows 10) My Question or IssueI am having issues when playing music on Spotify (desktop version). I play a song and after 5 seconds, it stops and a blue bar with the text "Can't play the current song". I...

  • Casual Listener
  • Plan Free Country Spain Device PC Operating System (Windows 10)   My Question or Issue I am having issues when playing music on Spotify (desktop version). I play a song and after 5 sec...
  • Koruleo
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Spotify Connect

Hey Spotify-Team, we need the option to deny spotifyconnect for some devices.My Question or IssueOften i got the problem, that my Spotify connects with some random devices from other people i dont know. Its sad, that i cant shut down spotify connect....

  • Visitor
  • Hey Spotify-Team,   we need the option to deny spotifyconnect for some devices. My Question or Issue Often i got the problem, that my Spotify connects with some random devices from other peo...
  • MauriceMV
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Plötzlich Random Play

PlanFreeCountryGermanyDeviceDesktopOperating SystemWindows 10 My Question or IssueHallo zusammen,seit ein paar Tagen springt mein Spotify immer wieder von Alphabetischer Reihenfolge auf Random-Play. Meist nach der Werbung.Dabei ist auch seltsam, dass...

  • Casual Listener
  • Plan Free Country Germany Device Desktop Operating System Windows 10   My Question or Issue Hallo zusammen, seit ein paar Tagen springt mein Spotify immer wieder von Alphabetischer Re...
  • Emilia_8
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Need Lyrics feature in Spotify PC

Hi Devs,The complete experience about spotify is awesome for me and for everyone that i talk to about the app. But most of the guys and including me think that you should bring the lyrics feature in pc mode also it works on the mobile so it means you...

  • Newbie
  • Hi Devs, The complete experience about spotify is awesome for me and for everyone that i talk to about the app. But most of the guys and including me think that you should bring the lyrics feature i...
  • phum_pmtiao
  • Visitor
  • 2175 Views
  • 2 replies
  • 2 likes
  • 2175 Views
  • 2 replies
  • 2 likes

Superuser Contribution follow artist/artist collection not working

PlanPremiumCountryGermany Device(Macbook Pro, Windows Desktop, Iphone) My Question or Issue1) The Artist list is not syncing between my devices.2) When I click "follow" on any device it directly changes to again "follow" instead of "following", it be...

  • Newbie
  • Plan Premium Country Germany   Device (Macbook Pro, Windows Desktop, Iphone)   My Question or Issue 1) The Artist list is not syncing between my devices. 2) When I click "follow" ...
  • jbailey27112000
  • Regular
  • 1444 Views
  • 3 replies
  • 4 likes
  • 1444 Views
  • 3 replies
  • 4 likes