Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Won't Stop Shuffling

Won't Stop Shuffling

I'm have Spotify Premium and am using the Desktop app for Windows 10.

The songs always shuffle, even when I turn off the shuffle option.  I've reinstalled the app twice and it will fix it for a day, but the problem returns.

How can I fix this?

Reply
3 Replies

Hey there @tmccarthy123456!

 

Thanks for reaching out to us about this.

 

Can you make sure that your queue is clear with the steps here?

 

In case that doesn't solve the issue, we'd recommend clearing your cache and restarting your device.

 

Keep us posted on how it goes, we'll be here if you need more help.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

No it did not work! this is what shows up

Screenshot 2021-10-11 200440.jpg

Hi @NickPolo1408,

 

Thanks for the post.

 

From your screenshot we can see that you're getting an error message. This board is about the Shuffle function.

 

If you have an issue with Spotify unable to play songs, please open a new thread on the Windows help board 🙂

 

Cheers.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts