bug skipping songs when it hits the 0:01 second mark while in the web player

[jonah100236]

Issue

Hi

There is a bug with the songs being skipped at the one second mark if you could get it fixed that would be appreciated

[jonah100236]

and when it reaches the 0:09 second mark it just stops but keeps playing

[Novy]

Hey there @jonah100236, 

Thanks for reaching out here in the Community, and welcome!

Just to confirm, is this happening in the desktop app, the web player or both? 

If you've tried any troubleshooting steps to alleviate this issue, let us know so we can give you better suggestions. 

We'll be on the lookout for your reply.

[jonah100236]

its doing it in the web page on the chromebooks

[MafeG]

Hi @jonah100236,

Thank you for your reply. 

To start, please clear the cookies and cache of your browser. You can also try using an incognito window, do you notice any difference? 

If the issue persists, please let us know the model of your Chromebook, as well as the operating system you're running.

Keep us posted!

[Alexioem]

I'm currently having the same problem, and clearing caches, and doesn't work. I'm currently on version 76.0.3809.136, and the model I'm using is the Acer c720. The problem started about 3-4 weeks ago and it hasn't been fixed since.

[Alex]

Hey @Alexioem,

Thanks for the reply.

Can you try the Solution by @fearmakasu here?

It's also worth trying disabling any active Ad Block.

If that doesn't work, let us know if this is a work/ school PC or if you're using it in a corporate/ school network 🙂

Cheers.

[Alexioem]

I have tried the solution but it still doesn't work. I've been using my school Chromebook (on my network and school network alike) for about 3 now, and the problem only just recently occured.

[Alex]

Hey @Alexioem,

Thanks for the post.

Some school chromebooks have limitations set by the system administrator that disrupt services like Spotify. There might be certain networking ports blocked, which are essential to the functionality of the Spotify service.

We'd recommend you reach out to the school system administrator for more info on this, as there might be some recent changes to their policy/ firewall which cause the issue with the Spotify stream.

Don't hesitate to reach out again if you have questions.