bug skipping songs when it hits the 0:01 second mark while in the web player

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bug skipping songs when it hits the 0:01 second mark while in the web player

jonah100236
Casual Listener

Issue

Hi

There is a bug with the songs being skipped at the one second mark if you could get it fixed that would be appreciated

8 Replies

jonah100236
Casual Listener
and when it reaches the 0:09 second mark it just stops but keeps playing

Novy
Moderator
Moderator

Hey there @jonah100236

 

Thanks for reaching out here in the Community, and welcome!

 

Just to confirm, is this happening in the desktop app, the web player or both? 

 

If you've tried any troubleshooting steps to alleviate this issue, let us know so we can give you better suggestions. 

 

We'll be on the lookout for your reply.

NovyModerator
 
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jonah100236
Casual Listener

its doing it in the web page on the chromebooks

MafeG
Moderator
Moderator

Hi @jonah100236,

 

Thank you for your reply. 

 

To start, please clear the cookies and cache of your browser. You can also try using an incognito window, do you notice any difference? 

 

If the issue persists, please let us know the model of your Chromebook, as well as the operating system you're running.

 

Keep us posted!

MafeGModerator
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Alexioem
Casual Listener

I'm currently having the same problem, and clearing caches, and doesn't work. I'm currently on version 76.0.3809.136, and the model I'm using is the Acer c720. The problem started about 3-4 weeks ago and it hasn't been fixed since.

Alex
Moderator
Moderator

Hey @Alexioem,

 

Thanks for the reply.

 

Can you try the Solution by @fearmakasu here?

 

It's also worth trying disabling any active Ad Block.

 

If that doesn't work, let us know if this is a work/ school PC or if you're using it in a corporate/ school network 🙂

 

Cheers.

AlexModerator
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Alexioem
Casual Listener
I have tried the solution but it still doesn't work. I've been using my school Chromebook (on my network and school network alike) for about 3 now, and the problem only just recently occured.

Alex
Moderator
Moderator

Hey @Alexioem,

 

Thanks for the post.

 

Some school chromebooks have limitations set by the system administrator that disrupt services like Spotify. There might be certain networking ports blocked, which are essential to the functionality of the Spotify service.


We'd recommend you reach out to the school system administrator for more info on this, as there might be some recent changes to their policy/ firewall which cause the issue with the Spotify stream.

 

Don't hesitate to reach out again if you have questions.

 

 

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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