can't play the current song - win 10

[swf1978]

I'm constantly getting this error message: "can't play the current song " and the Win10 app is not moving to the next song.  I have to click on the "next song" button to continue listennig. This happens only on my Win 10 PC (with Spotify app installed on it). The app is up to date. Any suggestions how to fix this?

[Nico]

Hey @swf1978! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know how it goes! ^^

Peace

[swf1978]

reinstalled in twice - same issue persist

[Nico]

@swf1978

Are you trying to play 'Local Files'?

And does it happen to all of your songs/playlist you want to listen?

Peace

[swf1978]

This happens when I listen online. I'm not using the offline option at all.

[Nico]

@swf1978

Please let me know the following details:

1. Exact Device  (e.g. MacBook Air)

2. Exact operating system  (e.g. 10.10 OSX)

3. Spotify app version installed (1.0.2)

4. Are you receiving any Error messages at all?

Thanks! ^^

Peace

[swf1978]

Here are the details:

1. Exact Device (e.g. MacBook Air)
HP EliteBook 745 G4
2. Exact operating system (e.g. 10.10 OSX)
Windows 10 Enterprise
3. Spotify app version installed (1.0.2)
1.0.77.338.g758ebd78
4. Are you receiving any Error messages at all?
Error message: can't play the current song

Thank you for your support!

[Nico]

@swf1978

No problem!

Could you try toto this?

Go to Edit > Preferences > Local Files and uncheck everything.

Let me know how it goes! ^^

Peace

[swf1978]

Done, all options are unchecked now - screenshot attached for your referrence.

Will let you know if there is any change with the "Local Files" options uncheked.

[swf1978]

Also, screenshot of the erroro message...

[Nico]

@swf1978

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[swf1978]

The problem still occured, even with all options under "Local Files" disabled.

[Nico · Accepted solution]

@swf1978

Could you try removing all offline devices here. But you'll need to download all your tracks again. But it should help. ^^

Let me know if that helps, thanks! ^^

Peace

[swf1978]

devices removed as suggested, will provide feedback later today if the issue has been fixed

[swf1978]

Looks like everything is OK now. No problems in the last 2 hours. Thank you for your support!

[Nico]

spotify:track:2mUExuyvrSq46U3CEQWtpV

Peace

[swf1978]

Hi again,

The problem appeared again... I will try remove all devices again (as proposed earlier), but this looks like a workaround and not a solution. Any other ideas how to permanently solve this problem?

[swf1978]

actually there is nothing in "offline devices" - the list is emrty.