how do I fix music not playing when I click the play button in a playlist?

[New user]

While listening to a song in the firefox webplayer, some songs refuse to play when clicking the play button next to a different song. It sometimes works and sometimes fails, all without any noticable cause.
I have no connection issues, sound quality and everything is fine, only the track selection seems to bug arround a lot.

[Dian]

Hey there,

Thanks for posting in the Community.

Are you able to reproduce the same behavior with a different browser?

Have you tried clearing the cache and cookies of the browser or reloading the web player with CTRL+F5?

Have you tried checking if the desktop app behaves the same way on your device?

Could you try a different internet connection as well, e.g. a hot spot from your phone? If you have a VPN, turn it off.

Keep us posted,

Cheers!