my home screen is black and my search screen doesn't refresh on windows 11

[New user]

my search screen only displays my most recent searches, going back about 3 days. My home screen is also not loading at all. I need to force-close the app to get it to reload.

[Afrikan]

Same thing happens to me, plus artists pages do not load - I have to restart app to get it working again. I noticed that it always starts to do that when my computer goes to sleep and wakes up, might be something related to it. Or not. I am not 100% sure... It sucks - I just did fresh install of whole pc (for non related reasons) and it still does that, so I guess its something that it will be doing in general, not only for me... 

[Joan]

Hi @Afrikan, 

Thanks for reaching out. When did this issue first start happening? Consider checking out this Ongoing Issue about similar behaviour and if what you have matches that, you can send all the requested info there.

Keep us posted.

[taylor081]

my Spotify opens but it doesn't load the home screen

[Yordan]

Hi @taylor081,

Welcome to the Spotify Community!

Something you can try is resetting your preferences to see if that helps:

Spoiler

1. Open Spotify and make sure it’s running in the background.
2. Open the Task Manager in Windows and switch to the Details tab.
3. Locate the process Spotify.exe, right-click it and select Open file location to open the Spotify folder.
4. There you'll find a file called prefs, which holds info about the currently logged in account. Simply delete it.
5. While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
6. Restart the Spotify app.

Note that you'll be logged out and your settings will be reset, so you'll have to adjust them again. If you had content downloaded for offline listening, you'll have to re-download it as well. Your library, however, will not be affected, so no worries there.

It's also worth checking your hosts file and removing any lines with Spotify in the address. There's a detailed guide on how to do that here. Make sure your Firewall isn't blocking the app: you can temporarily turn it off to see if that helps. If you're using a VPN, I'd recommend disabling it as well.

Hope this helps! Cheers 🤘