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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136996 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136996 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53226 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53226 Views
  • 0 replies
  • 33 likes

Superuser Contribution Can we get an answer why VPN services are not supported by the desktop app (anymore)?

Using a VPN service in today's online world is a given if you want to protect your privacy (and I'm not talking about skirting region restrictions, but using a VPN server that's in the same region). Why is it that Spotify does not support VPN (when c...

  • Regular
  • Using a VPN service in today's online world is a given if you want to protect your privacy (and I'm not talking about skirting region restrictions, but using a VPN server that's in the same region). ...
  • Alex
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] Unplayable songs

The people like me that like to have our music organised and don't want to miss one music in our library would like to know what are the unplayable songs, this problem has been keeping me away to subscribe to spotify because of this small but for som...

  • Regular
  • The people like me that like to have our music organised and don't  want to miss one music in our library would like to know what are the unplayable songs, this problem has been keeping me away ...
  • Alex
  • Moderator
  • 570 Views
  • 6 replies
  • 1 likes
  • Your Library
  • 570 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Help is this normal !!!!

I can't find where to post this and my issue with web site player not desktop app but there no category for that to post any issues. My Question or Issue Why this happening what are these things with kanji for advertising 広告 they cant be deleted from...

  • Regular
  • I can't find where to post this and my issue with web site player not desktop app but there no category for that to post any issues.   My Question or Issue   Why this happening what are...
  • uxYUYux
  • Regular
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Desktop App] Empty Gray Bar at the bottom on Spotify Free

PlanFreeCountryTunisiaDeviceAsus X541UV LaptopOperating SystemWindows 10My Question or IssueEmpty Gray Bar at the bottom on Spotify Free in playlists, search, and settings. Only disappears in the Home tab.

Screenshot_242.png Screenshot_241.png Screenshot_240.png Screenshot_239.png
  • Casual Listener
  • Plan Free Country Tunisia Device Asus X541UV Laptop Operating System Windows 10 My Question or Issue Empty Gray Bar at the bottom on Spotify Free in playlists, search, and settings. Only dis...
  • Eni
  • Moderator
  • 932 Views
  • 5 replies
  • 0 likes
  • 932 Views
  • 5 replies
  • 0 likes

Superuser Contribution Troubleshooting Several Issues

PlanFree/PremiumUSA DeviceWindows 10 My Question or IssueExperiencing several ongoing issues with the website:1. It is constantly attempting to rescale the screen resolution, blacking out the screen and interrupting all my work.2. It is constantly at...

  • Newbie
  • Plan Free/Premium USA   Device Windows 10   My Question or Issue Experiencing several ongoing issues with the website: 1. It is constantly attempting to rescale the screen resoluti...
  • Eni
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Local Files have the same album art

All of my local files on the desktop verison of spotify all have the same picture. They all have album art on my computer and in other applications but they all have the same album art in spotify. All of them have the same "album name" which is proba...

  • Regular
  • All of my local files on the desktop verison of spotify all have the same picture. They all have album art on my computer and in other applications but they all have the same album art in spotify. Al...
  • Sandwichb6
  • Visitor
  • 3978 Views
  • 2 replies
  • 2 likes
  • 3978 Views
  • 2 replies
  • 2 likes

Solved!! [Web Player] No Song Cover showing if we go on artist's profile

PlanPremiumCountryIndiaDeviceChrome (Desktop)Operating System My Question or IssueIf we open any artist's profile on spotify web player, the song cover is not showing

  • Casual Listener
  • Plan Premium Country India Device Chrome (Desktop) Operating System   My Question or Issue If we open any artist's profile on spotify web player, the song cover is not showing 
  • Taylith
  • Rising Star 3
  • 190 Views
  • 4 replies
  • 1 likes
  • 190 Views
  • 4 replies
  • 1 likes

Superuser Contribution Windows desktop program auto plays/resumes unexpectedly

Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10 My Question or IssueI have a pair of headphones I connect to both my PC and my cell phone at the same time. If I have Spotify open on my desktop but NOT playing AND I make ...

  • Casual Listener
  • Plan: Premium, Country: USA, Device: PC Desktop, Operating System: Windows 10   My Question or Issue I have a pair of headphones I connect to both my PC and my c...
  • Eni
  • Moderator
  • 1327 Views
  • 7 replies
  • 0 likes
  • 1327 Views
  • 7 replies
  • 0 likes

Superuser Contribution Fix Local Files after Switching Computer?

So I just got a new laptop and now all of the Local Files that I had saved in playlists and Liked Songs are greyed out, and clicking on them to play them gives the message "This content is not available". Is there any way I can get them to play again...

  • Casual Listener
  • So I just got a new laptop and now all of the Local Files that I had saved in playlists and Liked Songs are greyed out, and clicking on them to play them gives the message "This content is not availa...
  • OscarDC
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dislike option is missing in Discover Weekly, Daily Mix, Release Radar

Plan: FreeCountry: USDevice: Windows Chrome Browser The dislike option is missing. See image below. Probably similar to this problem that was supposedly fixed, but isn't for me:https://community.spotify.com/t5/Ongoing-Issues/Desktop-Remove-Dislike-so...

spotify.png
  • Regular
  • Plan: Free Country: US Device: Windows Chrome Browser   The dislike option is missing. See image below.   Probably similar to this problem that was supposedly fixed, but isn't f...
  • OscarDC
  • Moderator
  • 158 Views
  • 3 replies
  • 1 likes
  • 158 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't rewind/forward songs if Low streaming quality is set

PlanFreeOperating SystemWindows 11 My Question or IssueI believe that this is a bug, I can easily reproduce it.If the Low streaming quality is set, then I can't rewind or forward in songs. If I do, it just pauses for a second, then switches to the ne...

  • Newbie
  • Plan Free Operating System Windows 11   My Question or Issue I believe that this is a bug, I can easily reproduce it. If the Low streaming quality is set, then I can't rewind or forward i...
  • Vasil
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution peloponezian

Wont play selected track unless i add it to my library then it will playWindows 10 Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Wont play selected track unless i add it to my library then it will play Windows 10     Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Opera...
  • Vasil
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses every 30 sec

PlanFree CountrySpain Device Operating SystemWindows 10 My Question or Issue Spotify pauses every 30 seconds. I have uninstalled the program, deleted cookies, installed again, and nothing works. This is the second time it happens. First time I solved...

  • Casual Listener
  •   Plan Free   Country Spain   Device   Operating System Windows 10   My Question or Issue   Spotify pauses every 30 seconds. I have uninstalled the program...
  • Takati
  • Casual Listener
  • 189 Views
  • 4 replies
  • 0 likes
  • 189 Views
  • 4 replies
  • 0 likes

Superuser Contribution Turn OFF Album Art?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueIs there a way to turn off the album art tiles on the playlists that were just added? Because wow, I absolutely HATE THIS, it takes up too much space, I don't want to see ...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue Is there a way to turn off the album art tiles on the playlists that were just added? Because w...
  • 1189088033
  • Newbie
  • 3193 Views
  • 7 replies
  • 14 likes
  • New Update
  • 3193 Views
  • 7 replies
  • 14 likes

App won't download, Windows 10 Home

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Taylith
  • Rising Star 3
  • 104 Views
  • 1 replies
  • 1 likes
  • 104 Views
  • 1 replies
  • 1 likes

Superuser Contribution The application is not responding

Spotify gets unresponsive -> You close it. Try to reopen it and you get a message box with "The Application is not responding". Only works again if you go to task manager and kill any process that's related to Spotify. This has been reported before b...

  • Music Fan
  • Spotify gets unresponsive -> You close it. Try to reopen it and you get a message box with "The Application is not responding". Only works again if you go to task manager and kill any process that...
  • Yordan
  • Moderator
  • 1433 Views
  • 18 replies
  • 3 likes
  • 1433 Views
  • 18 replies
  • 3 likes

Superuser Contribution A problem that I don't know if it's Facebook or Spotify end of things

PlanFamilyCountryCanadaDevice(ASUS ROG G512LI )Operating System(Windows 11.) My Question or IssueI don't know if this is either a Facebook Issue or Spotify Issue but this has been going on for MONTHS and I can imagine that both Facebook and Spotify w...

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  • Regular
  • Plan Family Country Canada Device (ASUS ROG G512LI ) Operating System (Windows 11.)   My Question or Issue I don't know if this is either a Facebook Issue or Spotify Issue but thi...
  • AlejaR
  • Moderator
  • 151 Views
  • 3 replies
  • 0 likes
  • 151 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error: client_token:101 (Can't Login)

PlanPremiumCountryAustraliaDeviceDesktop WindowsOperating SystemWindows 10 My Question or IssueOne day, my Spotify on my PC just stopped working. So I uninstalled & reinstalled, but now I simply cant login. I'll get error message "client_token:101". ...

  • Newbie
  • Plan Premium Country Australia Device Desktop Windows Operating System Windows 10   My Question or Issue One day, my Spotify on my PC just stopped working. So I uninstalled & reins...
  • AlejaR
  • Moderator
  • 1806 Views
  • 3 replies
  • 0 likes
  • 1806 Views
  • 3 replies
  • 0 likes

Queue List and 'Add to Queue' disappears when ad crashes

PlanFreeCountryHawaii, USADeviceLenovo Legion S7 15ACH6Operating SystemWindows 10 My Question or IssueSometimes an ad would freeze and I'm forced to close the app. When I re-open Spotify, my queue list and the 'Add to queue' option disappears. I'm fo...

  • Newbie
  • Plan Free Country Hawaii, USA Device Lenovo Legion S7 15ACH6 Operating System Windows 10   My Question or Issue Sometimes an ad would freeze and I'm forced to close the app. When I re-...
  • Loxer
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

[Windows] Unable to play song when resume from hiberanation

PlanPremiumCountrySingaporeDeviceAMD Ryzen 7 Asus X570 desktopOperating SystemWindows 11 22H2 Build 22621.160 My Question or IssueI hibernate my computer for the end of the day.When I resume the desktop the next day, and click the Play button on Spot...

  • Casual Listener
  • Plan Premium Country Singapore Device AMD Ryzen 7 Asus X570 desktop Operating System Windows 11 22H2 Build 22621.160   My Question or Issue I hibernate my computer for the end of the d...
  • MauriceMV
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes