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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Why is an episode I listened to staying in my not listened to playlist?

While listening to a podcast show, I keep getting episodes I already listened to, they just start over like I've never heard it before. Even when I listened to it today, in the same sitting. Even putting it as listened to, it won't actually remember ...

  • Visitor
  • While listening to a podcast show, I keep getting episodes I already listened to, they just start over like I've never heard it before. Even when I listened to it today, in the same sitting. Even put...
  • Yordan
  • Moderator
  • 45 Views
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  • 45 Views
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Solved!! Why are songs stuttering at the same time each time when played?

Every time I play a song, it will stutter at some time within the first 12 seconds of the song (while the time it happens depends on what song it is, it will always happen at the same time for each song), playing the same note over again for about 6 ...

  • Casual Listener
  • Every time I play a song, it will stutter at some time within the first 12 seconds of the song (while the time it happens depends on what song it is, it will always happen at the same time for each s...
  • MandyIGuess
  • Casual Listener
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PC Spotify app collects all your regular files in "Downloads" directory !!! Why is it so ?

Hi,I'm using PC desktop Spotify version 1.1.1.348.g9064793a.I was investigating the issue related to constant high CPU usage and memory leak of Spotify app, and accidentally has noticed the strange thing:If you try to monitor the Spotify process via ...

  • Music Fan
  • Hi, I'm using PC desktop Spotify version 1.1.1.348.g9064793a. I was investigating the issue related to constant high CPU usage and memory leak of Spotify app, and accidentally has noticed the stran...
  • S0und
  • Regular
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Superuser Contribution Spotify sounds like a broken record?

PlanPremiumCountry UKDeviceWindows 10 PCMy Question or Issue Recently Spotify Desktop has been skipping and looping songs like a broken record. I have tried various listening devices to ensure that it is not my PC causing this. Why would Spotify sudd...

  • Regular
  •   Plan Premium Country  UK Device Windows 10 PC My Question or Issue  Recently Spotify Desktop has been skipping and looping songs like a broken record. I have tried various li...
  • AndresM
  • Spotify Legend
  • 967 Views
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  • 967 Views
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Superuser Contribution Daily intros show up in mixes

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssueIt seems like the daily intros (Daily Drive, Daily Sports, etc.) can show up in one's personalized mixes, when I think 100% of people wouldn't want this behavior. Th...

  • Casual Listener
  • Plan Premium Country USA   Device Desktop PC Operating System Windows 10   My Question or Issue It seems like the daily intros (Daily Drive, Daily Sports, etc.) can show up in on...
  • Kiril
  • Moderator
  • 268 Views
  • 7 replies
  • 1 likes
  • chill-mix
    mixes
    Potential Bug
    potential-bug
  • 268 Views
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Superuser Contribution All songs greyed out

PlanFamily PremiumCountryUSADeviceDesktop AppOperating SystemWindows 10 My Question or IssueAll the songs on my desktop app are greyed out. Previously, I wasn't able to login. I uninstalled and reinstalled the app and then I was able to login, but no...

  • Casual Listener
  • Plan Family Premium Country USA Device Desktop App Operating System Windows 10   My Question or Issue All the songs on my desktop app are greyed out. Previously, I wasn't able to log...
  • Kiril
  • Moderator
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  • 866 Views
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desktopu açamıyorum

spotify is responding diyor, defalarca silip yüklememe rağmen açılmıyor

  • Visitor
  • spotify is responding diyor, defalarca silip yüklememe rağmen açılmıyor
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Spotify connect doesn't work between Windows PC and Android phone

PlanFreeCountryPolandDevicePC, Xiaomi POCO F1Operating SystemWindows 10, Android 11 (Lineage OS 18) My Question or IssueAfter ditching MIUI in favor of Lineage OS, Spotify Connect stopped working - on the PC it shows "unavailable to control". It stil...

  • Newbie
  • Plan Free Country Poland Device PC, Xiaomi POCO F1 Operating System Windows 10, Android 11 (Lineage OS 18)   My Question or Issue After ditching MIUI in favor of Lineage OS, Spotify ...
  • 167 Views
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  • bug
    custom ROM
    spotify connect
  • 167 Views
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Superuser Contribution Songs stuttering the first 7 seconds for like 3-4 times

Operating SystemWindows 10 My Question or IssueI've been using the windows 10 app and noticed every song I've played before starts stuttering after 5-7 seconds a few times and then continues. I've done a cache removal, I've changed the temporary fold...

  • Visitor
  • Operating System Windows 10   My Question or Issue I've been using the windows 10 app and noticed every song I've played before starts stuttering after 5-7 seconds a few times and then conti...
  • Jeremy
  • Moderator
  • 209 Views
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  • 209 Views
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Superuser Contribution On spotify app on windows pc, mid song phrases will repeat itself 3x & then continue, please help

PlanDuo PremiumCountry DevicepcOperating SystemWindows My Question or IssueWe are having an issue where mid song the music will repeat itself a few times and then continue, its almost as if its buffering or a scratched cd. It will be short, random ph...

  • Visitor
  • Plan Duo Premium Country   Device pc Operating System Windows   My Question or Issue We are having an issue where mid song the music will repeat itself a few times and then contin...
  • Jeremy
  • Moderator
  • 80 Views
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  • 80 Views
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Solved!!Superuser Contribution [Desktop][Playlists] adding a song goes to bottom of the playlist

The new upgrade adds songs to the top of a playlist instead the bottom how it used to be. Please change this back! I queue up songs in my playlists and listen to them first in first out.

  • Music Fan
  • The new upgrade adds songs to the top of a playlist instead the bottom how it used to be.  Please change this back!  I queue up songs in my playlists and listen to them first in first out.
  • muhmuhmaranda
  • Casual Listener
  • 1462 Views
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  • 1 likes
  • Desktop
    Playlists
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Solved!!Superuser Contribution Casting from PC stops when inserting headphone jack

PlanPremiumCountryHolland DeviceW10 Spotify app and android phones (Apple might have the same problem) My Question or IssueWhenever I plug my headset in to my phone Spotify stops casting to my Chromecast. I find the trigger: 'switch to android phone ...

  • Music Fan
  •   Plan Premium Country Holland   Device W10 Spotify app and android phones (Apple might have the same problem)   My Question or Issue Whenever I plug my headset in to my phon...
  • Rudazzle
  • Visitor
  • 819 Views
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Superuser Contribution Can't play Taylor Swift's music

PlanPremiumCountryEcuadorDeviceiPhone 7+ and Hp PavilionOperating System(iOS 17.7.1 and Windows 10 My Question or IssueHi, I can't play any Taylor Swift's songs. They are there but I can't play them. When I touch them nothing happens. I tried creatin...

  • Casual Listener
  • Plan Premium Country Ecuador Device iPhone 7+ and Hp Pavilion Operating System (iOS 17.7.1 and Windows 10   My Question or Issue Hi, I can't play any Taylor Swift's songs. They are the...
  • OscarDC
  • Moderator
  • 710 Views
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  • Fix
    Music
    problems
  • 710 Views
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Discord status bugged

PlanFreeCountryUnited StatesDeviceHP Pavilion x360Operating SystemMicrosoft Windows 10 Home My Question or IssueSpotify application doesn't show status when playing a song but shows the status if I use the web version

  • Newbie
  •   Plan Free Country United States Device HP Pavilion x360 Operating System Microsoft Windows 10 Home   My Question or Issue Spotify application doesn't show status when playing a...
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Massive drops in Playlist Followers

I have a playlist that has been gaining consistent traction from spotify search rankings. However, over the past few months there has been multiple drops from 500-1500 followers in a single day. I heard it could be purging inactive members?

  • Newbie
  • I have a playlist that has been gaining consistent traction from spotify search rankings. However, over the past few months there has been multiple drops from 500-1500 followers in a single day. I he...
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  • 77 Views
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Superuser Contribution Right click menu not scrollable

PlanPremiumCountry DevicelaptopOperating Systemwindows 10 My Question or IssueRight click menu is not scrollable. For example the Add to playlist menu, I have a lot of playlists and I cant see all of them.

  • Gig Goer
  • Plan Premium Country   Device laptop Operating System windows 10   My Question or Issue Right click menu is not scrollable. For example the Add to playlist menu, I have a lot of ...
  • goatpimp
  • Gig Goer
  • 656 Views
  • 12 replies
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  • bug
  • 656 Views
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Local Files only play .mp3, not .m4a

Hi all, I am pretty new to Spotify and generally much prefer it to Itunes so decided to import my Itunes library. Under local files I see all the tracks but th eonly ones that I can hear are the mp3s - m4a appear to be playing but I can't hear them. ...

  • Casual Listener
  • Hi all, I am pretty new to Spotify and generally much prefer it to Itunes so decided to import my Itunes library.  Under local files I see all the tracks but th eonly ones that I can hear are th...
  • heriopl
  • Casual Listener
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  • Windows
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Superuser Contribution Still can't play local files on my phone

I can't play any local files from my laptop on my phone and I've tried everything. The local files do appear on my phone but they are greyed out even if I have them downloaded. I've toggled local files on in both my laptop and phone, I made sure that...

  • Regular
  • I can't play any local files from my laptop on my phone and I've tried everything. The local files do appear on my phone but they are greyed out even if I have them downloaded. I've toggled local fil...
  • Yordan
  • Moderator
  • 164 Views
  • 1 replies
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  • 164 Views
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Superuser Contribution [SOLVED]Spotify hängt bei der ersten Sekunde

Seit ein paar Tagen, hängt bei mir Spotify bei 0 Sekunden und es werden Songs nicht mehr abgespielt. Sobald ich itunes öffne, startet die Wiedergabe in Spotify.....Wenn ich itunes wieder schließe, stoppt die Wiedergabe in Spotify... Oo Windows Sounds...

  • Music Fan
  • Seit ein paar Tagen, hängt bei mir Spotify bei 0 Sekunden und es werden Songs nicht mehr abgespielt.   Sobald ich itunes öffne, startet die Wiedergabe in Spotify..... Wenn ich itunes wieder s...
  • Alex
  • Moderator
  • 1332 Views
  • 3 replies
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  • Windows
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[Desktop] Crashed Windows, Memory Dump included

PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 10My Question or IssueMicrosoft (R) Windows Debugger Version 10.0.22549.1000 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\WINDOWS\MEMORY.D...

  • Newbie
  • Plan Premium Country United States Device Windows PC Operating System Windows 10 My Question or Issue Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64 Copyright (c) Microsoft Co...
  • 129 Views
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  • 129 Views
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