How to fix Spotify when it keeps saying 'error-dialog.generic.body'?

[New user]

Windows 10
Spotify app
Basically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal-error.generic-label' which I can click, but when I do click it, it just comes back to the same exact screen.

[New user]

If you have adblocker or vpn, turn off. I tried and it works. 

[New user]

For Mac - 

1. Using Finder, under the Go menu at the top of the screen, select the Go to Folder option (you can also press Shift-Apple Key-G to access).

Inside the “Go to the folder” field that pops up, type or paste ~/Library/Caches/com.spotify.client/ and then click “Go” or press Enter.

2. Delete everything inside the com.spotify.client folder. You can select all of the items by pressing Command + A.

3. Using the Go to Finder option from Step 1, go to ~/Library/Application Support/Spotify/.

4. Inside the Spotify folder, look for a file called prefs. Open this file in Notepad and add storage.size=1024 on a new line at the end of the file. Save this file. This should limit the size of Spotify’s cache to 1024MB or 1GB; you can change the “1024” value if you would like the cache to be smaller or larger.

5. Delete the PersistentCache folder inside the Spotify folder

redownload the app and everything would be fine 

[lightsmithing]

I'm getting this same issue as well.

Win10 desktop app, version 1.199.878.0, as of Nov 24, 2022.

[JB1110]

same problem i have as i redownloaded spotify as of 25th November 2022.

[lefung]

Getting the same error.

[Jrarmy]

Same here it was working a while ago I keep reinstalling and installing but to no avail. The desktop version works just fine for now but I much prefer the inhouse app.

[artydom]

Same problem here. The desktop app used to say that it had failed to connect. I reinstalled and now it gives this message:

error-dialog.generic.header

error-dialog.generic.body

OS: Windows10 - 22H2

[ColinMoore]

Same here, so how do we fix it? What, do Spotify?! 

[todu]

I got the same error and behavior as previous people in this post. I tried to exit the Windows 10 Spotify app, disconnect my VPN, and then start the Spotify app again. It worked. So my conclusion is that Spotify has started to block us VPN users and that it's time to find a competitor to Spotify or go back to file sharing mp3 files again because blocking us VPN users is unacceptable behavior.

[chesahre]

Same here. App is unusable

[achibhai12]

Just reset the app if you have windows 11
Go to app & settings -> Search "Spotify" -> Repair Option
OR 
app & settings -> Search "Spotify" -> RESET -> Login Again 

[nerfbastian2717]

same problem

 

[julbod6042]

Hi all, had the same issue. Solved it by clicking on the three dots at the top left of the spotify app on Windows, click 'File', and make sure Spotify is on 'Online Mode' as opposed to 'Offline mode'. That did the trick for me. Switched it off a few days ago because I had bad wifi connection and didn't want Spotify to drain it whilst playing downloaded playlist. Good luck!

[tbw-272]

worked for me, thank you!

[_z-xzls30h9yh]

Thanks, it worked for me too.

[Violitta]

same, this's bullshjt app😃

[me45643fv]

Same error here.

[Wally42]

I'm getting the same error, and I am NOT on a VPN, and I AM in online mode... 

[Thins01]

For me this was related to a local WiFi network i was connect to redirecting http traffic to some login page, i turned on a VPN to ensure traffic was not redirected and spotifuggle started working again

[tbw-272]

Check out julbod6042  Answer

[duygunysos]

it worked. thank you so much.