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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134239 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134239 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50878 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50878 Views
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Superuser Contribution friend activity doesnt work.

PlanPremiumCountryNetherlandsDeviceDesktopOperating SystemWindows 10 My Question or Issuei cant see friend activity, but my settings for it are enabled. i also tried reinstalling spotify but it didnt help. my facebook is also connected.

  • Newbie
  • Plan Premium Country Netherlands Device Desktop Operating System Windows 10   My Question or Issue i cant see friend activity, but my settings for it are enabled. i also tried reinstal...
  • Jeremy
  • Moderator
  • 243 Views
  • 7 replies
  • 4 likes
  • 243 Views
  • 7 replies
  • 4 likes

Superuser Contribution Strange issue with playing podcasts

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI have noticed one strange issue. I have...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • Eni
  • Moderator
  • 460 Views
  • 10 replies
  • 0 likes
  • 460 Views
  • 10 replies
  • 0 likes

Superuser Contribution Couldn't update, now I can't reinstall

Hey, In the last couple of weeks Spotify kept failing at updating. Everytime I started it, it gave it a try, failed and gave an error (it started normally though afterwards). So now I tried to reinstall to see if it solves the problem, but now it won...

  • Regular
  • Hey,   In the last couple of weeks Spotify kept failing at updating. Everytime I started it, it gave it a try, failed and gave an error (it started normally though afterwards). So now I tried ...
  • CMo1171
  • Newbie
  • 340 Views
  • 8 replies
  • 0 likes
  • 340 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist Radio: "More songs load as you listen" Feature not working on Windows 10 as intended...

PlanPremiumCountryPuerto Rico DeviceAcer Nitro 5 LaptopOperating SystemWindows 10 My Question or IssueWhen selecting a radio from a playlist an initial list of generated songs load along with a message at the bottom of "more songs load as you listen"...

  • Newbie
  • Plan Premium Country Puerto Rico   Device Acer Nitro 5 Laptop Operating System Windows 10   My Question or Issue When selecting a radio from a playlist an initial list of generat...
  • Kiril
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
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Superuser Contribution Cant download or remove traces of Spotify

I wanted to update spotify then it shot itselfI cant Reinstall it nor via Microsoft storeI found Left over files that i think that it might cause issues but i cannot remove itI also Cannot relocate files i am stuck with no optionsI can go on the webr...

  • Newbie
  • I wanted to update spotify then it shot itself I cant Reinstall it nor via Microsoft store I found Left over files that i think that it might cause issues but i cannot remove it I also Cannot relo...
  • Alex
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted auto pause of music

PlanDuoCountryThe NetherlandsDevice Operating SystemWindows 10 My Question or IssueI updated my spotify on desktop earlier tonight, and ever since I cannot play a song through. It keeps on auto pausing the song approximately 30 seconds in, every time...

  • Music Fan
  • Plan Duo Country The Netherlands Device   Operating System Windows 10   My Question or Issue I updated my spotify on desktop earlier tonight, and ever since I cannot play a song t...
  • Kiril
  • Moderator
  • 236 Views
  • 1 replies
  • 1 likes
  • 236 Views
  • 1 replies
  • 1 likes

Solved!! Desktop App Lag/Delay Windows 11

PlanPremiumDevicePCOperating SystemWindows 11 Pro 21H2 22000.527Spotify1.1.79.763.gc2965cdf IssueWhen I interact with the player, every action comes with a delay. Video attached. Web version works fine.Few days ago I reinstalled Windows 11 and update...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 11 Pro 21H2 22000.527 Spotify 1.1.79.763.gc2965cdf     Issue When I interact with the player, every action comes with a ...
  • Atix
  • Casual Listener
  • 860 Views
  • 1 replies
  • 0 likes
  • 860 Views
  • 1 replies
  • 0 likes

Solved!! Spotify cant play this right now

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueSpotify outright refuses to play anything using the Windows 10 app. I get the standard message that "Spotify can't play this file right now"I can confirm Spotify w...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue Spotify outright refuses to play anything using the Windows 10 app. I get the standard ...
  • thjones
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Is anyone having troubles with the friends feed?

PlanPremiumCountry Operating SystemWindows 10 My Question or IssueIs anyone having troubles with the friends feed?

  • Gig Goer
  • Plan Premium Country     Operating System Windows 10   My Question or Issue Is anyone having troubles with the friends feed?
  • Jeremy
  • Moderator
  • 464 Views
  • 15 replies
  • 1 likes
  • friends feed
  • 464 Views
  • 15 replies
  • 1 likes

Solved!! [Desktop][Browse] show a link to the playlist/album which the current song is played from

If you are playing a song and click on the track title you are going to the album page even if the song is played from a playlist. That is an issue if you are listening to music and then navigate to another album to check something. We need to clearl...

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  • Regular
  • If you are playing a song and click on the track title you are going to the album page even if the song is played from a playlist.    That is an issue if you are listening to music and th...
  • rinopopo
  • Regular
  • 182 Views
  • 2 replies
  • 0 likes
  • Browse
    Desktop
  • 182 Views
  • 2 replies
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Superuser Contribution [Not urgent] Discord Local Files

PlanFreeCountryUnited States of America DeviceDesktop Operating SystemWindows 10 Problem/QuestionThis isn't super important (hence the non urgent in the title) but whenever I play local files on Spotify the cover doesn't show up in my Discord status....

  • Casual Listener
  • Plan Free Country United States of America   Device Desktop   Operating System Windows 10   Problem/Question This isn't super important (hence the non urgent in the title) ...
  • Novy
  • Moderator
  • 3032 Views
  • 5 replies
  • 1 likes
  • 3032 Views
  • 5 replies
  • 1 likes

Superuser Contribution Local files not syncing on mobile devices

Hello,Having issues viewing local songs on my iPhone 11. The songs display and play just fine on my pc ( Windows 10 ) but won't show on any playlists on my mobile device.I tried deleting my mobile app and re downloading the app but that just deleted ...

  • Casual Listener
  • Hello, Having issues viewing local songs on my iPhone 11. The songs display and play just fine on my pc ( Windows 10 ) but won't show on any playlists on my mobile device. I tried deleting my mobil...
  • Jeremy
  • Moderator
  • 144 Views
  • 2 replies
  • 0 likes
  • local songs
  • 144 Views
  • 2 replies
  • 0 likes

Superuser Contribution After remove second monitor the buttons of minimize, max and close dont work anymore

PlanPremiumCountryBRDeviceDell InspironOperating SystemWindows 10 My Question or IssueAfter disconnect an second monitor, when spotify was open on the screen that was removed, the buttons for minimize, max and close are overlapped by three buttons li...

  • Casual Listener
  •   Plan Premium Country BR Device Dell Inspiron Operating System Windows 10   My Question or Issue After disconnect an second monitor, when spotify was open on the screen that was...
  • Novy
  • Moderator
  • 262 Views
  • 7 replies
  • 0 likes
  • Desktop
  • 262 Views
  • 7 replies
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Superuser Contribution Remove 200 artists list limit

Please remove the two hundred artist listing limit of the desktop app, or make the list sortable by recently added on the website app that lists them all properly. This has been a problem since the beginning, almost 13 YEARS now!

  • Regular
  • Please remove the two hundred artist listing limit of the desktop app, or make the list sortable by recently added on the website app that lists them all properly. This has been a problem since the b...
  • MiSerafimTheGroovy
  • Casual Listener
  • 326 Views
  • 4 replies
  • 1 likes
  • 326 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify appear black screen for window 11

PlanPremiumCountryHong KongOperating SystemWindow 11 My Question or IssueI've tried reinstalling the app,allow access through firewall,basically all methods mentioned in previous cases but my Spotify still appeared blank when I open it.

  • Newbie
  •   Plan Premium Country Hong Kong Operating System Window 11   My Question or Issue I've tried reinstalling the app,allow access through firewall,basically all methods mentioned in ...
  • Ver
  • Spotify Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs discrepancy

PlanPremiumCountryCanadaDeviceLenovo Y50-70Operating SystemWindows 10 My Question or IssueNot all liked song from an artist shows up in the liked song playlist

  • Casual Listener
  • Plan Premium Country Canada Device Lenovo Y50-70 Operating System Windows 10   My Question or Issue Not all liked song from an artist shows up in the liked song playlist
  • Jeremy
  • Moderator
  • 192 Views
  • 3 replies
  • 1 likes
  • 192 Views
  • 3 replies
  • 1 likes

Superuser Contribution Windows Desktop app does not Recognize Devices

Plan:PremiumCountry:USADevice:(iPhone SE, Web Browser, Google Chrome.)Operating System:(Windows 10.) My Question or Issue:Randomly today while booting up my PC I noticed discord was no longer tracking my listening. After attempting to fix that I came...

  • Music Fan
  • Plan: Premium Country: USA Device: (iPhone SE, Web Browser, Google Chrome.) Operating System: (Windows 10.)   My Question or Issue: Randomly today while booting up my PC I noticed di...
  • ijustwantmusic0
  • Newbie
  • 1057 Views
  • 18 replies
  • 5 likes
  • 1057 Views
  • 18 replies
  • 5 likes

Solved!! Jumping to current song within own playlist

PlanFreeDeviceDesktopOperating SystemWindows 7 Professional 64bit My QuestionIn the past when i was running any song, i was able to jump to the entry within my own playlist if i had previously saved it to one of my playlists, after clicking on the pi...

  • Regular
  • Plan Free Device Desktop Operating System Windows 7 Professional 64bit   My Question In the past when i was running any song, i was able to jump to the entry within my own playlist if i ...
  • listoh
  • Newbie
  • 7287 Views
  • 9 replies
  • 5 likes
  • 7287 Views
  • 9 replies
  • 5 likes

Superuser Contribution Discord presence and device connection not working

PlanFreeCountryUSADeviceEvoo Gaming LP5 LaptopOperating SystemWindows 10, Version 10.0.19043, Build 19043 My Question or IssueThis is an issue that has only appeared recently. When playing Spotify through the Windows desktop program, the Discord pres...

  • Casual Listener
  • Plan Free Country USA Device Evoo Gaming LP5 Laptop Operating System Windows 10, Version 10.0.19043, Build 19043   My Question or Issue This is an issue that has only appeared recently...
  • captainluck
  • Music Fan
  • 418 Views
  • 4 replies
  • 2 likes
  • 418 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify is showing the wrong time

PlanPremium CountryTurkey Operating SystemWindows 10 My Question or Issue:Hello music lovers! I have a problem on my desktop app for 2-3 weeks. I am using Spotify usually on my desktop and lately i've realized that friends activities show totally the...

  • Newbie
  •   Plan Premium   Country Turkey     Operating System Windows 10   My Question or Issue: Hello music lovers! I have a problem on my desktop app for 2-3 weeks. I am...
  • Jeremy
  • Moderator
  • 1145 Views
  • 4 replies
  • 3 likes
  • 1145 Views
  • 4 replies
  • 3 likes

Env: prod