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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Home page not loading in Web player - Couldn't find that page error

PlanPremiumCountryUnited StatesDeviceDesktop Chrome Web BrowserOperating SystemWindows 10 My Question or IssueWhen I open the web player on any browser on any computer I see "Couldn't find that page" error. I also see this on the desktop app. If I op...

  • Casual Listener
  •   Plan Premium Country United States Device Desktop Chrome Web Browser Operating System Windows 10   My Question or Issue When I open the web player on any browser on any compute...
  • MafeG
  • Moderator
  • 438 Views
  • 3 replies
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  • Desktop Player
    home page
    Web Player
  • 438 Views
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Superuser Contribution App is completely broken. Takes forever to load, cannot play music, playlists can’t load.

PlanPremium StudentCountryUSADeviceGaming computer, IntelOperating SystemWindows 10 My Question or Issue I cannot use my desktop app at all.So I’ve pretty much run out of ideas here. My desktop app for Spotify has not been working for the last week. ...

  • Casual Listener
  •   Plan Premium Student Country USA Device Gaming computer, Intel Operating System Windows 10   My Question or Issue   I cannot use my desktop app at all. So I’ve pretty ...
  • Alex
  • Moderator
  • 202 Views
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  • 202 Views
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[HELP] Must Force Close To Search

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueFor at least a month now, whenever I need to search in Spotify it says the feature is unavailable (or something close to that). If I close the program and try to reopen i...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue For at least a month now, whenever I need to search in Spotify it says the feature is unavailable (or...
  • Amayy
  • Rising Star 4
  • 139 Views
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  • 139 Views
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Solved!! Spotify.exe location

I am a developer and i need Spotify.exe's location. For me its in C:\Users\yourPCname\AppData\Roaming\Spotify folder. But i saw couple people who downloaded Spotify from Microsoft Store, they dont have Spotify.exe in the location that i share.Where a...

  • Newbie
  • I am a developer and i need Spotify.exe's location. For me its in C:\Users\yourPCname\AppData\Roaming\Spotify folder. But i saw couple people who downloaded Spotify from Microsoft Store, they dont ha...
  • Sebasty
  • Spotify Star
  • 20218 Views
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Solved!! Bluetooth headphones control overriden by web browser

DeviceSony WH-1000XM3Operating SystemWindows 10 My Question or IssueI can't control spotify through my headphones, when I have some youtube video open. Whatever I do with the headphones' touch panel gets sent to the web browser instead. Commands from...

  • Casual Listener
  • Device Sony WH-1000XM3 Operating System Windows 10   My Question or Issue I can't control spotify through my headphones, when I have some youtube video open. Whatever I do with the headpho...
  • uselessguy28
  • Casual Listener
  • 154 Views
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  • 154 Views
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Superuser Contribution Text greyed out glitch

My IssueI was browsing some pages, suddenly after reload, almost every text-label (from Home button, to the playlists.) in left menu, goes and stays dark gray, but they still function normally, its just a graphical glitch. This glitch occurs very ran...

  • Casual Listener
  • My Issue I was browsing some pages, suddenly after reload, almost every text-label (from Home button, to the playlists.) in left menu, goes and stays dark gray, but they still function normally, its...
  • MafeG
  • Moderator
  • 165 Views
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  • Windows 10 Application
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Solved!!Superuser Contribution Spotify's new desktop design is broken

I am tired of this now, do not tell me to do a re install or clean install as it is not helping. I am on Windows 11 and I have tried this on older versions too. This new redesign has this werid gap between taskbar and the app which sucks. Max window ...

  • Rising Star 4
  • Rising Star 4
  • I am tired of this now, do not tell me to do a re install or clean install as it is not helping. I am on Windows 11 and I have tried this on older versions too. This new redesign has this werid gap b...
  • MafeG
  • Moderator
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  • 470 Views
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Solved!!Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

  • Casual Listener
  • Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When I try to play a song I get the following error message "Spotify can't play this right now...
  • 2daysforthisFix
  • Visitor
  • 22450 Views
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  • 22450 Views
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Superuser Contribution Too many grayed tracks on PC, but these tracks available on iPhone

PlanPremium (active, next payment 15.09.2021)CountryRussiaDeviceiPhone, PCOperating SystemiOS 14.3, Windows 10 My Question or IssueA lot of tracks in search results and even in my playlists created for example 2 weeks ago that are greyed. But these t...

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  • Casual Listener
  • Plan Premium (active, next payment 15.09.2021) Country Russia Device iPhone, PC Operating System iOS 14.3, Windows 10   My Question or Issue A lot of tracks in search results and even ...
  • MafeG
  • Moderator
  • 191 Views
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  • Music
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Solved!!Superuser Contribution Song Distortion/Robotic vocals

For some reason, desktop spotify makes my songs sound distorted, with the vocals sounding robotic. This only occurs on desktop spotify, with every song I play. I'm currently on a premium plan and using Windows 10. I've already looked on Google for a ...

  • Newbie
  • For some reason, desktop spotify makes my songs sound distorted, with the vocals sounding robotic. This only occurs on desktop spotify, with every song I play. I'm currently on a premium plan and usi...
  • Ver
  • Moderator
  • 343 Views
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  • 343 Views
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Superuser Contribution Issues with Spotify Home Page

PlanPremiumCountryUkraineDeviceDesktop, phoneOperating SystemWindows 10, Android 11 My Question or IssueSince the UI update I am having troubles understanding the idea behind some of the sections of the home page, for it defies all logic. So much tha...

  • Music Fan
  • Plan Premium Country Ukraine Device Desktop, phone Operating System Windows 10, Android 11   My Question or Issue Since the UI update I am having troubles understanding the idea behind...
  • Alex
  • Moderator
  • 843 Views
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  • 843 Views
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Superuser Contribution Nothing is being displayed

PlanFreeCountryUSADeviceWindowsOperating SystemWindows 10My Question or IssueHello People of the Spotify Community,I cant see anything when I log into my account. I have a blank screen. I dont see any songs or playlists. I don't know how long this ha...

  • Regular
  • Plan Free Country USA Device Windows Operating System Windows 10 My Question or Issue Hello People of the Spotify Community, I cant see anything when I log into my account. I have a blank s...
  • MisterGeneric
  • Regular
  • 593 Views
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  • Account
    Login
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Superuser Contribution How to remove recently played items?

PlanFreeCountryKoreaDeviceLG laptopOperating SystemWindows 10 My Question or IssueThere is no way to remove recently played items for both of playlist and podcast.I attached pictures.  

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  • Casual Listener
  • Plan Free Country Korea Device LG laptop Operating System Windows 10   My Question or Issue There is no way to remove recently played items for both of playlist and podcast. I attache...
  • Ver
  • Moderator
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How to make spotify continue the order of the last queued song?

Is there a way to make spotify continue with the playlist order of the last queued song instead of always going back to the order of the song that played before clearing the queue list?

  • Newbie
  • Is there a way to make spotify continue with the playlist order of the last queued song instead of always going back to the order of the song that played before clearing the queue list?
  • Amayy
  • Rising Star 4
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  • 258 Views
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Superuser Contribution certain podcast shows doesn't play episodes anymore without special conditions

Hello everyone. Plan: PremiumCountry: GermanyDevice: desktop computerOperating System: Windows 10App Version: 1.1.67.586.gbb5ef64e My Issue:For a couple of days, I got problems with a specific podcast show BBC Global News Podcast, which I have subscr...

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  • Casual Listener
  • Hello everyone.   Plan: Premium Country: Germany Device: desktop computer Operating System: Windows 10 App Version: 1.1.67.586.gbb5ef64e   My  Issue: For a couple of d...
  • ParentalControl
  • Composer
  • 379 Views
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  • 379 Views
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Solved!!Superuser Contribution [Desktop] Discography option not working

My Question or Issue: When you try to click the option Discography of any artist, I get redirected to a random album and can't open the actual discography folder. PlanPremiumDeviceWin10 Laptop

  • Casual Listener
  • My Question or Issue:   When you try to click the option Discography of any artist, I get redirected to a random album and can't open the actual discography folder.      Plan...
  • Jeremy
  • Moderator
  • 378 Views
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  • 378 Views
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Solved!!Superuser Contribution Cannot like / remove like for local files

PlanPremiumCountryUS / JapanDeviceDesktop PCOperating SystemWindows 11Spotify for Windows1.1.67.586.gbb5ef64e My Question or IssueLook at the screenshots:1. Not all music in "Liked Songs" playlist has a heart icon.2. If I right click on those files, ...

  • Newbie
  • Plan Premium Country US / Japan Device Desktop PC Operating System Windows 11 Spotify for Windows 1.1.67.586.gbb5ef64e   My Question or Issue Look at the screenshots: 1. Not all mus...
  • AeroZ
  • Composer
  • 1234 Views
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Superuser Contribution Spotify glitches out every few seconds

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen I stream songs on pc, it glitches out every few seconds. I assumed this issue was either due to a slow drive or internet connection but even though all my songs are downl...

  • Newbie
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue When I stream songs on pc, it glitches out every few seconds. I assumed this issue was either due t...
  • MafeG
  • Moderator
  • 417 Views
  • 1 replies
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  • 417 Views
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Superuser Contribution How to stop doubled up songs in queue

So I begin to listen to my Liked songs and I look at the queue and see that it's queued the exact same song twice. It's not a different version from a different album, it's the same one because if I unlike it, both of them are unliked. If one plays, ...

  • Regular
  • So I begin to listen to my Liked songs and I look at the queue and see that it's queued the exact same song twice. It's not a different version from a different album, it's the same one because if I ...
  • MafeG
  • Moderator
  • 520 Views
  • 5 replies
  • 1 likes
  • 520 Views
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Superuser Contribution [Desktop] Doesn't let windows sleep

The app has a System power request still which doesn't allow windows to sleep when prompted to. I have seen this issue has been ongoing for years

  • Newbie
  • The app has a System power request still which doesn't allow windows to sleep when prompted to. I have seen this issue has been ongoing for years
  • Alex
  • Moderator
  • 60 Views
  • 1 replies
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  • Desktop
  • 60 Views
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