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"Something went wrong - Try reloading the page" pop-up loop

"Something went wrong - Try reloading the page" pop-up loop

Whenever I login to my account on the Spotify Web Browser specifically, I get stuck in a never-ending loop of a white pop-up that says "Something went wrong, try reloading the page." When you hit "Reload," the cycle repeats. I can't access my account, I can't log out, nothing. And it only happens on the web browser, everywhere else is fine.
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Hey there, 

 

Thanks for reaching out about this and welcome to the Community. 

 

Just to confirm, does this only happen on a specific browser or on all of them? We'd also like to know if this happens on all your devices when accessing the web player. 

 

On another note, would you mind checking if the same happens using a different internet connection? 

 

We'll be on the lookout.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

The issue is not limited to a browser or internet connection, although it only happens on my laptop. 

Hey @nebulaithink,

 

Thanks for confirming.

 

As a next step, can you please check your hosts file for lines containing "Spotify" using this guide (Windows/Mac)? Also, please let us know your OS version and the browsers you've tested this with.

 

Keep us posted.

MihailYModerator
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