"Spotify can't play this right now. If you have the file on your computer you can i

[Mandoo1655]

Country

korea

Device

desktop

Operating System

 Windows 11

My Question or Issue

I'm using Sony's InzoneHub H7, and when I use the equalizer, an alarm saying "Spotify can't play this right now. If you have the file on your computer you can import it." pops up and I can't play. So I used it for a few months without using the equalizer, and now I can't listen to music while playing games because there's a serious noise only in the right speaker, and I think it's a problem that occurred after Sony's InzoneHub driver update, and it seems to be conflicting with Spotify. I'm not happy playing games these days because of this problem.Please investigate and resolve this issue.

[Mandoo1655]

I tried every method on the internet and re-downloaded it 10 times.

[OscarDC]

Hey @Mandoo1655,

Thank you for reaching out to the Community and welcome.

We understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

If the issue persists, we'd recommend enabling/disabling the hardware acceleration by clicking the 3-dots menu on the top left of the app and then Help > Troubleshooting > Disable/Enable hardware acceleration.

Lastly, if you installed the app from the official website, we'd recommend installing the version available in the Microsoft store (or vice versa) to see if it has the same behavior. 

Hope this helps. We'll be on the lookout for your response. 

[Mandoo1655]

@OscarDC These are all methods I have used

[Mandoo1655]

These are all methods I have used

[AlejaR · Accepted solution]

Hey there @Mandoo1655,

Thanks for your reply.

As the next step, we'd suggest you toggle enable Audio Enhancements on your computer for your Sony's InzoneHub H7. You can follow these steps to do it:

1. Open the Control Panel, and click on the Sound icon.
2. Go to the Playback or Recording tab (wherever you see your buds).
3. Select the sound device you want to enable audio enhancements for.
4. Click on the Properties button.

From there, locate the Advanced tab and check all the available audio enhancement options. On some versions you'll simply see the option Enable Audio Enhancements to toggle on/off. You can try to follow these steps as well.

If the above doesn't do the trick, it'd be awesome if you could send us the exact Spotify version you're running on your computer.

Keep us in the loop!

[Mandoo1655]

Thank you, I finally solved the problemㅜㅜㅜ 존나 사랑하고 감사합니다

[AlejaR]

Hey there @Mandoo1655,

Thanks for your reply!

We really appreciate you keeping us posted about this issue. We’re happy to know you could sort this out. Don't hesitate to reach out if you need us again.

Take care 😄