Application not working correctly? (Desktop)

[LaurenJoanna]

Plan

Premium

Country

UK

Device

Desktop Computer

Operating System

Windows 10

My Question or Issue

My Spotify application, previously completely fine, has stopped working today. It was unable to play my music so I tried re-logging. Then it wouldn't log me in, told me I wasn't connected to the internet. I was. I uninstalled the application, reinstalled it, loaded it up again, logged in... now it doesn't have any of my playlists. 

It all works completely fine on the in-browser version, and on my phone. But it won't find any of my info on the desktop application. Also my phone can't find it as a connected device to play on any more.

I don't know what to do next. Restarting did nothing, reinstalling did nothing.

[Susan_GP]

Hi there @LaurenJoanna , 

Thanks for your post here in the Community and welcome!

We recently had an ongoing issue and multiple users reported having issues with the app, but it has now been resolved. You can check more info here, maybe it's related to the behavior you experienced.

If not, and you're still experiencing this, then we'd recommend following these steps: 

• Check your hosts files.
• Restart your router or try connecting to a different network.
• Try logging in to a different account. It can be a relative or friend's account, to check if you have the same issue there.

Let us know how that goes.

[LaurenJoanna]

Unfortunately I am still having the issue. It's actually worse today, it wont load anything at all.

I checked the hosts file, I didn't really understand what it was but there was nothing with spotify in there.

I have restarted everything, it's not my internet.

I do not have access to a different account to log in to to check if it's just mine.

[Dessi]

Hey @LaurenJoanna,

Thanks for your reply!

Can you try performing a clean reinstall of the app to remove any damaged cache that might be causing this? If you're currently using the one from the Windows App Store, you can try downloading it from the Spotify site instead and vice versa to see if that helps. Another thing worth checking is if Spotify is allowed via the Firewall and flushing DNS:

• At the bottom left corner of your desktop, type 'cmd' in the Start menu's search bar, and press Enter.
• Type 'ipconfig /flushdns' in the Command Prompt, and press Enter.
• You will be prompted with a message that you have successfully completed it.
• Restart the Spotify app.

Keep us posted.

[LaurenJoanna]

Reinstalled the app and flushed the DNS. Still no good. This time, it has remembered a couple of my playlists and listed them at the side, but my liked songs is empty, my favourites list is gone, my username and picture don't exist, and it doesn't know what's in my queue. For contrast, the browser version and my phone app still have all these things, and my phone still doesn't recognise that I have the app open (it does know I have the browser version open. 
I give up. The pc app is just broken and there's no way to fix it. I will have to use the browser version from now on.
Thanks for trying to help, but I really don't think this is solvable.