"This song is not available. If you have the file on your computer you can import it"

[acasey91]

I have been a Premium user for the last couple of years, and over the last couple of months I have had trouble streaming music from my laptop. I keep getting the error message "This song is not available. If you have the file on your computer you can import it" for every song I try to play. However, I can stream perfectly fine from my phone. My payment information is correct, I have tried uninstalling and reinstalling and still no luck. I haven't been able to find a solution to this problem on other Community posts. Any help would be greatly appreciated!

[wferrell0709]

I have this issue too. i need suggestions as on what to do.

[wferrell0709]

Go to Edit> Preferences> Local files and uncheck everything

[mlnkc]

your recommendation worked for me.

[nbarbetta]

This song is not available. If you have the file on your computer you can import it"

[acasey91]

This did not work for me.

[Mauifreedom]

did you find a solution? I am having the same issue.  I could not resolve it with the recommended changes.

[piopieri]

With Windows 7 I used one of the solutions (workaround) to not update Spotify.

Now I have changed OS (I'm actually using Windows 10) and it works fine.

[sbstnbln]

I have the same problem since months. Yesterday i got an email answer from spotify and they wrote they know the problem. Hope they fix it soon. If not i cancel my premium membership till its fixed.

[piopieri]

Hi,

    I totaly agree with you, especially because I was using a really common OS (windows 7).

    Anyway, since I changed OS I don't have this problem anymore.

[lenarrrrr]

In the same way that this problem arose without rhyme or reason, it resolved itself without rhyme or reason a few days later. It was nothing I did: Uninstalling and reinstalling the Spotify client software and rebooting Win 7 computer while the problem was active had no effect. 

Thank you all for your helpful comments. I'm sorry I can't help everyone else that is going through this.

Best,

Lena

[Grondhammar]

No suggestions here, just another Spotify customer unable to use the service due to this. Have tried the Local Files fix mentioned -- didn't help immediately, or after Spotify shutdown/restart, or after machine restart.  v 1.0.33.106.g60b5d1f0 here, Win 7 (work comp, no option for another OS).  Hello web player!

[bar10dr]

I have the same thing.

From what I see the people helping out here are telling people to re-install spotify.

Its pretty incredible that Spotify is even in business when they can't make their own client play music I pay for.

[matteus8]

Thanks so much, its been 2 weeks and no solution. This totally worked for me.

You're the best.

Info:

Windows 10

Not on premium

[darkn3ss1]

this not solve anything.. is the first thing i tried

Webplayer is ok, on smartphone is ok.. on my Windows 10 machine NOT!

1 week and this problem are already present!!

SOLVE now.. this is a clear client problem

[logansky26]

I am having the same issue as well. My HP computer updated and now I continually get a very brief banner witht the same message. I tried unchecking everything from local files and uninstalling then reinstalling spotify on mycomputer. Nothing is working.

[chuckmackie]

This solution did not work for me. For the record, I am a Windows 7 user and I already uninstalled and re-downloaded Spotify.

[darkn3ss1]

For me the problem is disappeared by itself.
Sure, like i sai, this is a problem Spotify client related.
Wait few days

[dradicke]

Was the playlist set up on a computer that actually had those "local files" on a hard drive? In that case, I guess Spotify tries to play that exact (physical) file and - maybe - on your new computer it is -really- not available.

[chuckmackie]

No, I was simply trying to listen to an album. It happened for more than one artist and went away when I unchecked all other sources in my settings and then rebooted my machine. Prior to that I had uninstalled and reinstalled Spotify to no effect.

[glv7777]

this solution (edit>preferences>local files) did not work.  I too am premium acct holder.  works on mobile but not desktop.  

SPOTIFY PLEASE FIX!