song lyrics only scroll when i'm not on the spotify tab

[unicorns_ate_my_gras]

When I click lyrics for a song the lyrics don't scroll with the song (it's synced). This only happens when I open the tab but if i switch to another tab before returning to the spotify tab (without closing it) the lyrics seemed to have been scrolling fine. I tried clearing my cache already.

[MihailY · Accepted solution]

Hey @unicorns_ate_my_gras,

Thanks for posting in the Community.

We've tested this on our end, however, we couldn't reproduce the issue. Can you please let us know your OS version and browser version and check if the same thing happens with a different browser?

Looking forward to your reply.

[unicorns_ate_my_gras]

I use version 22h2 of windows 11, and the lyrics scroll fine when I use a different browser. I guess it's just a problem with the browser?

[unicorns_ate_my_gras]

update: after a few songs, the lyrics stopped scrolling even on a different browser.

[Eni]

Hey @unicorns_ate_my_gras, 

Thanks for your reply. 

Just to confirm, is this only happening on the web player or on the desktop and mobile apps as well?

On another note, could you give a different internet connection a go to see if the same happens? 

Lastly, we suggest that you check your firewall and make sure Spotify is set as an exception. 

Let us know how it goes. 

[Dusky_Agent]

So for some information, I'm using the web player on windows, I tried using lyrics on my phone and it worked like normal so it only seems to be on my computer. I cleared my cache, restarted my computer, turned off the new performance settings for google, and refreshed the page plenty of times. I know the lyrics are synced up because I've played it like normal before plus it works on my phone. The weird thing is, when I'm off the page, like in a different tab it auto scrolls, I see that when I get back on the page and see it synced up to the music then when I watch it, it just breaks again. I feel like I've tried every basic troubleshooting trick but nothing, anyone got any ideas on what could be going on?