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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135270 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135270 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51881 Views
  • 0 replies
  • 32 likes
  • Windows
  • 51881 Views
  • 0 replies
  • 32 likes

Superuser Contribution Playlist page on profile blank

PlanPremiumCountryUKDeviceSurfacebook 2Operating SystemWindows 10 My Question or IssueWhen I click on the see all playlists on my profile, it comes up with a blank page and my username at the top becomes without the '?' on the end. This also happens ...

  • Casual Listener
  • Plan Premium Country UK Device Surfacebook 2 Operating System Windows 10   My Question or Issue When I click on the see all playlists on my profile, it comes up with a blank page and m...
  • Alex
  • Moderator
  • 379 Views
  • 6 replies
  • 0 likes
  • 379 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sidebar is greyed out

Couldn't find any info on this in the forum so I thought I'd post about it. The desktop app seems to sometimes grey out various buttons, specifically the left sidebar buttons. It's so far happened a couple times since the update. It doesn't break any...

  • Regular
  • Couldn't find any info on this in the forum so I thought I'd post about it.    The desktop app seems to sometimes grey out various buttons, specifically the left sidebar buttons. It's so ...
  • Ver
  • Spotify Legend
  • 1016 Views
  • 7 replies
  • 1 likes
  • bug
    Desktop
    Windows
  • 1016 Views
  • 7 replies
  • 1 likes

Superuser Contribution fullscreen video bug after ad

PlanPremiumCountryUSADeviceWindows 10 App (1.1.64.561.g71bd09eb-a) Operating SystemWindows 10 My Question or Issue When I am watching a video podcast (JRE) in full-screen, an ad-break is non-video, when the video resumes, the play area covers the ent...

  • Music Fan
  • Plan Premium Country USA Device Windows 10 App (1.1.64.561.g71bd09eb-a)  Operating System Windows 10   My Question or Issue   When I am watching a video podcast (JRE) in ful...
  • benreeves
  • Newbie
  • 373 Views
  • 8 replies
  • 0 likes
  • 373 Views
  • 8 replies
  • 0 likes

Desktop not using Trusted Root CA Store

PlanPremiumCountryUnited StatesDeviceCorporate Domain Joined Lenovo DesktopOperating SystemWindows 10I have the desktop application installed, and we recently deployed an HTTP/S Proxy in my network. In the past, Spotify was functioning fine with the ...

  • Casual Listener
  • Plan Premium Country United States Device Corporate Domain Joined Lenovo Desktop Operating System Windows 10 I have the desktop application installed, and we recently deployed an HTTP/S Pro...
  • albi17
  • Newbie
  • 353 Views
  • 1 replies
  • 1 likes
  • https
    proxy
  • 353 Views
  • 1 replies
  • 1 likes

Superuser Contribution windows 10 - after playing a album spotify opened automaticly webpages (bruteforcing)

PlanFree DeviceProcessor Intel(R) Xeon(R)**bleep** 2.10 GHz (2 processors)Installed RAM 32/0 GBSystem type 64-bit operating system, x64-based processorOperating SystemWindows 10 My Question or IssuehelloI was working and I was listening to music when...

  • Casual Listener
  •   Plan Free   Device Processor Intel(R) Xeon(R)**bleep** 2.10 GHz (2 processors) Installed RAM 32/0 GB System type 64-bit operating system, x64-based processor Operating System ...
  • MafeG
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • bug
    issue
  • 212 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Don't fall back to laptop audio when external active paired device is turned off.

Hello, At work, I have a bluetooth capable Yamaha receiver (R-S202). When I'm playing music through Spotify and I turn off the receiver, Spotify instantly falls back to laptop audio and continues where it left off. This is an undesirable experience 1...

  • Visitor
  • Hello,   At work, I have a bluetooth capable Yamaha receiver (R-S202). When I'm playing music through Spotify and I turn off the receiver, Spotify instantly falls back to laptop audio and cont...
  • 53 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 53 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution there is only a black screen

PlanPremiumCountryTaiwanDevicePCok Pro late 2016)Operating SystemWindows 10 My Question or IssueMy spotify application in win10 opened, there is only a black screen, nothing can be displayed. Reinstallation several times also did not work, where exac...

Screenshot 2021-08-05 204314.png
  • Casual Listener
  •   Plan Premium Country Taiwan Device PC ok Pro late 2016)Operating System Windows 10   My Question or Issue My spotify application in win10 opened, there is only a black screen, ...
  • CarlosE
  • Moderator
  • 460 Views
  • 3 replies
  • 0 likes
  • Blackscreen
  • 460 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with time slider button

Note: This is topic about Spotify webplayer. I don't know, where to post It. I have decided to post It here, because I use Spotify in Windows.I have noticed, that in web player version of Spotify I can't slide to specific time. Let me explain It more...

  • Roadie
  • Note: This is topic about Spotify webplayer. I don't know, where to post It. I have decided to post It here, because I use Spotify in Windows. I have noticed, that in web player version of Spotify I...
  • Noguri
  • Roadie
  • 367 Views
  • 2 replies
  • 0 likes
  • WebPlayer
  • 367 Views
  • 2 replies
  • 0 likes

Superuser Contribution Searching within a Playlist is not working as intended

PlanPremiumCountryAustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueMy Search Option in my Spotify App is not working as it is intended(?). I am having an issue with adding playing a song when searching.Here's what happened.Let's s...

  • Casual Listener
  • Plan Premium Country Australia Device Desktop Operating System Windows 10   My Question or Issue My Search Option in my Spotify App is not working as it is intended(?). I am having an ...
  • Alex
  • Moderator
  • 202 Views
  • 3 replies
  • 1 likes
  • 202 Views
  • 3 replies
  • 1 likes

Superuser Contribution Convert local files to Spotify files (streaming version, not local)

PlanPremiumCountryGermany Operating System(Windows 10)My Question or IssueHello,Is there a way to convert local files into Spotify files which are available then via streaming?The Shazam app is able to compare a song which has been found by Shazam wi...

  • Regular
  • Plan Premium Country Germany  Operating System (Windows 10) My Question or Issue Hello, Is there a way to convert local files into  Spotify files which are available then via stream...
  • kiwijoshi
  • Casual Listener
  • 1663 Views
  • 2 replies
  • 1 likes
  • local files
    streaming files
  • 1663 Views
  • 2 replies
  • 1 likes

Superuser Contribution [BUG] win 10 64 close button shifted to other screen on maximize

Plan:PremiumCountry:LTDevice:Lenovo T490Operating System:Windows 10 64My Question or Issue:In expanded window, button group of 3 (minimize, close, and middle one) are shifted by one button to right and appears on other screen.STEPS TO RECREATE:1. pre...

  • Casual Listener
  • Plan: Premium Country: LT Device: Lenovo T490 Operating System: Windows 10 64 My Question or Issue: In expanded window, button group of 3 (minimize, close, and mi...
  • Eni
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "I don't like this song" no longer working

PlanPremiumCountrySpainDevicePCOperating SystemWindows 10 My Question or IssueClicking on "I don't like this song" in my Discover Weekly playlist no longer works. It skips to the next song but the selected track is not greyed out and will end up bein...

  • Casual Listener
  • Plan Premium Country Spain Device PC Operating System Windows 10   My Question or Issue Clicking on "I don't like this song" in my Discover Weekly playlist no longer works. It skips to...
  • CarlosE
  • Moderator
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Full Screen Issue When Controlling Remotely

When Spotify windows client is in full screen mode playing music, if i play a new album or song from a different device via spotify connect, the full screen cover art does not update. It stays on the last songs cover art until spotify is closed and r...

  • Music Fan
  • When Spotify windows client is in full screen mode playing music, if i play a new album or song from a different device via spotify connect, the full screen cover art does not update. It stays on the...
  • CarlosE
  • Moderator
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

Superuser Contribution does not close online contact form

PlanPremiumCountryLTDevicestationary computerOperating SystemWindows 10 64 My Question or Issue does not close online contact formSTEPS TO RECREATE:1. Go to the online contact form.2. click on the button to close the form3. confirm closing by clickin...

  • Casual Listener
  • Plan Premium Country LT Device stationary computer Operating System Windows 10 64   My Question or Issue   does not close online contact form STEPS TO RECREATE: 1. Go to the...
  • CarlosE
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

why did i have to Google how to ask a question?

Had to google "how to ask a question in Spotify community" in order to get a link to page. It's the most unhelpful 'help' I've seen!

  • Regular
  • Had to google "how to ask a question in Spotify community" in order to get a link to page.  It's the most unhelpful 'help' I've seen!        
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Re;ated artosts" has completely disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu WHAT HAS HAPPENED TO RELATED ARTISTS???? I've tried searching the web, but all I can find is ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu &nbs...
  • AllFusion
  • Casual Listener
  • 190 Views
  • 4 replies
  • 0 likes
  • 190 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files detected but can't download

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueI have a couple local files on my desktop that I'd like to be able to play on spotify with the end goal of being able to play them on my phone. I've immediately run into an issue ...

  • Newbie
  • Plan Premium Device Desktop Operating System Windows 10   My Question or Issue I have a couple local files on my desktop that I'd like to be able to play on spotify with the end goal of ...
  • Xenia
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Recently played" feature still missing in sections Album and Artists in "Your Library" for Desktop

PlanFree/PremiumCountryBulgariaDevice Operating SystemWindows 10 My Question or IssueHello, The latest update for the Desktop version brought back the Recently Played in "Home". However it is still missing in Albums and Artists in "Your Library" as o...

  • Regular
  • Plan Free/Premium Country Bulgaria Device   Operating System Windows 10   My Question or Issue Hello,   The latest update for the Desktop version brought back the Recently ...
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

No gapless playback?

When listening to an album on desktop, there's an annoying half second skip - this doesn't seem to affect mobile. This is really jarring on some albums that are designed for one song to lead into another. A quick google suggests that Spotify supports...

  • Music Fan
  • When listening to an album on desktop, there's an annoying half second skip - this doesn't seem to affect mobile.   This is really jarring on some albums that are designed for one song to lead...
  • Osss2021
  • Visitor
  • 13026 Views
  • 18 replies
  • 8 likes
  • Windows
  • 13026 Views
  • 18 replies
  • 8 likes

Superuser Contribution Error code : auth 15

PlanFreeCountry DevicePc with WindowsOperating SystemWindows 10 My Question or IssueMy brother disconnected me from spotify, and now when I try to connect, it says there is a fire wall who can block spotify. I already tried to disable my Fire wall, a...

  • Casual Listener
  •   Plan Free Country   Device Pc with Windows Operating System Windows 10   My Question or Issue My brother disconnected me from spotify, and now when I try to connect, it sa...
  • MafeG
  • Spotify Legend
  • 16709 Views
  • 19 replies
  • 6 likes
  • 16709 Views
  • 19 replies
  • 6 likes