Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
My 2 year residence in this community has been uplifting.The neighbors are quiet and unassuming. Sometimes very helpful.Lately, my 3 year old Pyle Amp has developed a taste for hiding.( a PDA 5BU.0)It has gotten to the point where it pretends to be i...
My 2 year residence in this community has been uplifting. The neighbors are quiet and unassuming. Sometimes very helpful. Lately, my 3 year old Pyle Amp has developed a taste for hiding. ( a ...
Moderator
548 Views
3 replies
0 likes
PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueNever had this issue before, and my android phone running the same vpn providers' (Mullvad) app works fine, butrecently my pc app of spotify seems to simply refuse to play...
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Never had this issue before, and my android phone running the same vpn providers' (Mullvad) app...
Moderator
559 Views
1 replies
0 likes
PlanPremium Operating SystemWindows 10 My Question or IssueMy search results don't play when clicking them.My playlist work fine also playlists from friends.
Plan Premium Operating System Windows 10 My Question or Issue My search results don't play when clicking them. My playlist work fine also playlists from friends.
Moderator
451 Views
3 replies
1 likes
Hello,I noticed that a folder take lots of storage, this is where is located: C:\Users\***\AppData\Local\Packages\Spotify***.SpotifyMusic_***\LocalCache\Spotify\Browser\***\Cache\Cache_Data But I don't know if I can delete the files in cache data.Tha...
Hello, I noticed that a folder take lots of storage, this is where is located: C:\Users\***\AppData\Local\Packages\Spotify***.SpotifyMusic_***\LocalCache\Spotify\Browser\***\Cache\Cache_Data&n...
Moderator
542 Views
1 replies
0 likes
PlanFreeCountryIndiaDevice(Oppo F19 Pro, HP Laptop 15-da0xxx)Operating System(Android ColorOS 13.0, Windows 11) My Question or IssueMany Songs which are very popular in India and other countries too are not available at spotify.. They are removed wit...
Plan Free Country India Device (Oppo F19 Pro, HP Laptop 15-da0xxx) Operating System (Android ColorOS 13.0, Windows 11) My Question or Issue Many Songs which are very popular in India...
Moderator
1073 Views
1 replies
0 likes
For a while now, there's been problems with the Windows app. I've tried repairing, resetting and reinstalling, nothing helps, and no other suggested option helps. When i click into an artist, an album or something, it's simply impossible to start a l...
For a while now, there's been problems with the Windows app. I've tried repairing, resetting and reinstalling, nothing helps, and no other suggested option helps. When i click into an artist, an albu...
Casual Listener
487 Views
3 replies
1 likes
I want to cancel the premium subscription I have on my account for three months from today!!!!!!!!!!!!!!!!!!!!!!!!!!!
I want to cancel the premium subscription I have on my account for three months from today!!!!!!!!!!!!!!!!!!!!!!!!!!!
Spotify Star
799 Views
1 replies
0 likes
A few weeks ago I started having this issue where my PC can't play any album or a song picked from an album when using the Windows App.Here's a list of things I've noticed:· Playlists work fine.· I have zero issues using my phone, tablet or the web p...
A few weeks ago I started having this issue where my PC can't play any album or a song picked from an album when using the Windows App. Here's a list of things I've noticed: · Playlists work fine. ...
Casual Listener
545 Views
3 replies
3 likes
Im in Switzerland on a PC with Windows 10 and have Premium. I cant take playlists out of folders. I can switch them from folder to folder but I cant just take them out of a folder. I attached a screen shot where you can see them I'm trying to take a ...
Im in Switzerland on a PC with Windows 10 and have Premium. I cant take playlists out of folders. I can switch them from folder to folder but I cant just take them out of a folder. ...
Visitor
1040 Views
8 replies
4 likes
I look up a song on any album, I click the play button and nothing happens. The play button will remain grey unless I like the song, and go through my "Liked Songs" playlist. I reinstalled the program multiple times and this problem has persisted for...
I look up a song on any album, I click the play button and nothing happens. The play button will remain grey unless I like the song, and go through my "Liked Songs" playlist. I reinstalled the progra...
Roadie
641 Views
4 replies
4 likes
I was listening to the Spotify app when I wanted to play a song from a custom Spotify playlist. after clicking play on the playlist it froze my app completely. I closed it to try and remedy this issue. When i attempt to reopen the app it just gives m...
I was listening to the Spotify app when I wanted to play a song from a custom Spotify playlist. after clicking play on the playlist it froze my app completely. I closed it to try and remedy this issu...
Newbie
81223 Views
31 replies
3 likes
It keeps displaying a "Something went wrong, please reload" message. Restarting my computer did not help. It's working fine on my phone, just not the web app.
It keeps displaying a "Something went wrong, please reload" message. Restarting my computer did not help. It's working fine on my phone, just not the web app.
Moderator
368 Views
1 replies
0 likes
DeviceA regular Windows 10 computer. Operating SystemWindows, the version doesn't matter because folder redirection exists for ages. My Question or IssueThe spotify desktop app doesn't install properly. This is because the install path is wrong. Your...
Device A regular Windows 10 computer. Operating System Windows, the version doesn't matter because folder redirection exists for ages. My Question or Issue The spotify deskt...
1579 Views
0 replies
0 likes
The recent update to the UI messed up all of the folders and playlists that I had organized. I can't even move the folders anymore, I can only pin them. Some of my playlists have been reorganized, and are now out of order. Every band/artist I follow ...
The recent update to the UI messed up all of the folders and playlists that I had organized. I can't even move the folders anymore, I can only pin them. Some of my playlists have been reorganized, an...
Newbie
3267 Views
4 replies
1 likes
PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueKeyboard hot keys for play, pause, next, and back no longer work as of the most recent update.
Plan Premium Country Canada Device PC Operating System Windows 10 My Question or Issue Keyboard hot keys for play, pause, next, and back no longer work as of the most recent update.
Roadie
322 Views
1 replies
0 likes
I have a windows 11 laptop and I wonder if there is a keyboard shortcut to skip tracks while spotify is minimalized. Kind regards,Paul
I have a windows 11 laptop and I wonder if there is a keyboard shortcut to skip tracks while spotify is minimalized. Kind regards, Paul
Roadie
30097 Views
1 replies
0 likes
PlanPremiumCountryNO DeviceDesktop PCOperating SystemWindows 10 My Question or IssueHey, do anyone here know how to copy the playlist names from Spotify? It used to be possible to drag and drop from the web player version of Spotify into Excel 4 year...
Plan Premium Country NO Device Desktop PC Operating System Windows 10 My Question or Issue Hey, do anyone here know how to copy the playlist names from Spotify? It us...
Roadie
2488 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanPremium studentCountryturkeyDeviceasus zenbookOperating System(iOS 10, Android Oreo, Windows 10,etc.)windows 11My Question or Iss...
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium student Country turkey Device asus zenbook Operating System ...
Regular
3626 Views
6 replies
0 likes
And the other problem is when i try to open my spotify on windows 10, it gives a popup saying install and failed to install spotify. I need to close and open spotify 3 to 4 times before spotify open on my windows, i tried reinstalling it bit nothing ...
And the other problem is when i try to open my spotify on windows 10, it gives a popup saying install and failed to install spotify. I need to close and open spotify 3 to 4 times before spotify open ...
Roadie
302 Views
1 replies
0 likes
I re downloaded spotify cause it stopped working, and now when I log in it doesn't show me my username but instead shows a bunch of random numbers. Also the app will not longer let me view any of my playlists and now has no functionality
I re downloaded spotify cause it stopped working, and now when I log in it doesn't show me my username but instead shows a bunch of random numbers. Also the app will not longer let me view any of my ...
Moderator
312 Views
1 replies
0 likes
