Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
It's been the same default layout and all my friends have the new layout. How do I get the new layout?
It's been the same default layout and all my friends have the new layout. How do I get the new layout?
Spotify Legend
349 Views
1 replies
1 likes
PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueYesterday i wanted to test my headset that apperantly broke too,and i couldnt play any songs on my PC,i checked on my phone and everything was fine,but appeares a blue cloud when i pr...
Plan Premium Device PC Operating System Windows 10 My Question or Issue Yesterday i wanted to test my headset that apperantly broke too,and i couldnt play any songs on ...
Not applicable
492 Views
2 replies
0 likes
I have tried uninstalling and reinstalling the desktop app but I am unable to drag new songs into a playlist to add. I am also unable to drag songs to reorganize the order of a playlist.
I have tried uninstalling and reinstalling the desktop app but I am unable to drag new songs into a playlist to add. I am also unable to drag songs to reorganize the order of a playlist.
Moderator
358 Views
1 replies
0 likes
PlanPremiumCountrySpain DeviceLenovo Yoga C740Operating SystemWindows 10 Current Spotify version: Spotify para Windows1.2.9.743.g85d9593d My Question or Issue: Hello,I received an email notification about needing to update my desktop app, because my ...
Plan Premium Country Spain Device Lenovo Yoga C740 Operating System Windows 10 Current Spotify version: Spotify para Windows 1.2.9.743.g85d9593d My Question o...
Casual Listener
5934 Views
10 replies
4 likes
A few days ago, I was suddenly automatically logged out of my long time spotify account I have connected to my Google account on the web version, via Chrome. Every time I try to log back in via Google it tells me I have no account linked with my goog...
A few days ago, I was suddenly automatically logged out of my long time spotify account I have connected to my Google account on the web version, via Chrome. Every time I try to log back in via Googl...
Moderator
768 Views
1 replies
0 likes
PlanPremiumDevicePCOperating SystemWindows 10Spotify für Windows1.2.5.1006.g22820f93 (this issue has persisted for the past months, the version only reflects the currently installed version)My Question or IssueOn (nearly) every Spotify start on my wi...
Plan Premium Device PC Operating System Windows 10 Spotify für Windows 1.2.5.1006.g22820f93 (this issue has persisted for the past months, the version only reflects the currently installed ver...
Moderator
393 Views
1 replies
0 likes
I click View on the top right and turn off hardware acceleration. It asks me to restart so I do so and when it opens back up it just turns it on again. So I go to the settings page and turn off hardware acceleration and close and reopen Spotify. It t...
I click View on the top right and turn off hardware acceleration. It asks me to restart so I do so and when it opens back up it just turns it on again. So I go to the settings page and turn off hardw...
Moderator
1092 Views
1 replies
0 likes
I updated to Windows 11 and the Spotify app doesn't work. I don't know why this happens. The web player works and I have tried every fix on the internet to try and fix the app but it just doesn't want to work.
I updated to Windows 11 and the Spotify app doesn't work. I don't know why this happens. The web player works and I have tried every fix on the internet to try and fix the app but it just doesn't wan...
Moderator
638 Views
3 replies
0 likes
Operating SystemWindows 10 My Question or Issuea few weeks ago, my desktop client hs started to recognize I also own a smart tv. And so it is showing a prompt "select your speakers" everytime I start the client. I do not wish to use the smart tv spea...
Operating System Windows 10 My Question or Issue a few weeks ago, my desktop client hs started to recognize I also own a smart tv. And so it is showing a prompt "select your speake...
Spotify Legend
424 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows My Question or IssueWhen i'm listening along with someone to music on Spotify (through Discord) the song bugs out and goes back a few seconds. It's not the person doing this, just Spotify a...
Plan Premium Country USA Device Desktop PC Operating System Windows My Question or Issue When i'm listening along with someone to music on Spotify (through Discord) the song bugs out...
Moderator
299 Views
1 replies
0 likes
I am logged in to my account on my phone (android) and laptop (windows).My partenr, with whom i have a premium duo account, is connected to his account on this phone (android) but does not know how to connected on the laptop (windows).If he uses my c...
I am logged in to my account on my phone (android) and laptop (windows). My partenr, with whom i have a premium duo account, is connected to his account on this phone (android) but does not know how...
Moderator
665 Views
1 replies
1 likes
Example: I set windows volume to 20. I then click on Spotify app and the volume set in windows goes down to 10. Clicking away from Spotify, the volume goes back up to 20. It does this with and without music playing. NOT volume normalization - affects...
Example: I set windows volume to 20. I then click on Spotify app and the volume set in windows goes down to 10. Clicking away from Spotify, the volume goes back up to 20. It does this with and withou...
Moderator
1091 Views
3 replies
0 likes
Whenever I try to play music on the pc app I get the "Spotify can't play this right now" error. I have restarted the app, my computer, and reinstalled the app and it still doesn't work. It does however work on the browser version but I do not want to...
Whenever I try to play music on the pc app I get the "Spotify can't play this right now" error. I have restarted the app, my computer, and reinstalled the app and it still doesn't work. It does howev...
Moderator
372 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceMicrosoft Surface Book Operating SystemWindows 10 version 2022H2 (up to date) My Question or IssueThe setup that I have outputs audio to my display (ASUS TUF Gaming VG34VQL1B) that is connected to my Surface Book via a...
Plan Premium Country Germany Device Microsoft Surface Book Operating System Windows 10 version 2022H2 (up to date) My Question or Issue The setup that I have outputs au...
Regular
799 Views
1 replies
0 likes
Plan:PremiumCountry:GermanyDevice:PCOperating System:Windows 11 Home Issue:If you hold the F1 key while mini/maximizing the app, it will open new tabs with the Spotify Support Page for as long as you hold the F1 key repeatedly.The browser has to be a...
Plan: Premium Country: Germany Device: PC Operating System: Windows 11 Home Issue: If you hold the F1 key while mini/maximizing the app, it will open new tabs with the Spotify Suppor...
296 Views
0 replies
0 likes
No mather if I send them to someone or they send them to me, all I see is the links without the embed and it annoys me cause without the embeds I simply don't see what the people sended to me or if I actually sended the right links to them Pls fix th...
No mather if I send them to someone or they send them to me, all I see is the links without the embed and it annoys me cause without the embeds I simply don't see what the people sended to me or if I...
Spotify Legend
261 Views
1 replies
0 likes
PlanPremiumCountryROOperating SystemWindows 11 My Question or IssueWhen I enter the album screen, the application shows some information and when I return from the lyrics screen, other information. See the photos
Plan Premium Country RO Operating System Windows 11 My Question or Issue When I enter the album screen, the application shows some information and when I return from the lyrics...
Casual Listener
372 Views
2 replies
0 likes
Every time I open up my Windows Spotify application bottom middle play button is greyed out and when I try to play any playlist any song etc. nothing happens I can only listen to the songs using the Spotify web app
Every time I open up my Windows Spotify application bottom middle play button is greyed out and when I try to play any playlist any song etc. nothing happens I can only listen to the songs using the ...
Moderator
612 Views
1 replies
0 likes
Everytime I try to shuffle a playlist, it plays one song from that playlist and then skips back to a personal playlist of mine and shuffles within that personal playlist. I have to individually play songs from a differnt playlist and can't even queue...
Everytime I try to shuffle a playlist, it plays one song from that playlist and then skips back to a personal playlist of mine and shuffles within that personal playlist. I have to individually play ...
Spotify Legend
654 Views
1 replies
0 likes
I would like to suggest creating a "Like" button in the "Friends' actions" sidebar. The idea behind the button is that you can let your friends know that you like your friend's audition. I believe that this function would increase the possibility of ...
I would like to suggest creating a "Like" button in the "Friends' actions" sidebar. The idea behind the button is that you can let your friends know that you like your friend's audition. I believe th...
Moderator
348 Views
1 replies
0 likes
