Answer:
If you're having connection issues with Spotify, you may see one or more of the following:
- All tracks grayed out
- Nothing happening when you press play, or try to use any features
- Error messages saying Spotify is offline or No internet connection detected
In such or similar cases, here's a list of troubleshooting steps that you can try:
- If everything was working fine recently, it's worth checking @SpotifyStatus on Twitter to see if there's any ongoing issues.
- Make sure Spotify isn’t in offline mode (in the app’s Settings, under Playback).
- If you’re using a data connection, check you have enough data allowance (although we recommend using WiFi if possible).
- Check your router and make sure UPnP is enabled. If it already is, turn it off, then on again.
- Check that your router allows Spotify in- and outbound, and that your firewall software allows Spotify in- and outbound.
- If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue.
- Turn off your router, wait 10 minutes, then turn it back on again.
- Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
- If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.
Also, you can double-check the following:
- Does it happen over both WiFi and 3/4G? If it happens on both then the issue isn't related to connection and is being caused by another eg: device/setup or the Spotify app itself.
- If you're using a VPN (e.g. for privacy), keep in mind that it may create access issues to some Spotify webpages.
- Which market / location are you in? Spotify is not available everywhere and this may be why you can't access it.
- If the issue keeps happening at certain hours of the day, consider that those hours may have heavier internet traffic than usual.
- If you set the streaming quality to 'High', a better connection will be necessary, which could cause problems while using Spotify in areas of low connection. You can double-check if that's the case by running a speed testing using a trusted site (e.g. http://www.speedtest.net/).
Can't fix it? Try these troubleshooting steps:
Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.
