The postal code you entered was not valid for the selected country.

[moesother]

I am not able to buy a premium account due to this error. I'm also not able to edit the postal code on my account.

http://my.jetscreenshot.com/23756/20150306-ib80-59kb

[svotour]

Still have not received any e-mail from spotify..Only e-mails I have
received are the ones from the community mailer!

[OviiiOne]

Hello and welcome to the Spotify Community!

I'm sorry you're having problems! Please, contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[MattSuda]

@svotour @aisha078 

This problem is being looked into. Since multiple people are having this problem, it is likely a problem that will need to be fixed from Spotify's end. It seems that this is only affecting Canadian users.

In the meantime,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[MattSuda]

This problem is being looked into. Since multiple people are having this problem, it is likely a problem that will need to be fixed from Spotify's end. It seems that this is only affecting Canadian users.

In the meantime,
I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Jason]

Hey guys!

Thanks for posting in the community here 🙂

We're investigating this at current, so hopefully we'll have a fix shortly. In the meantime, could you try entering the postcode with/without a space or in lower case/upper case (or a mix of the 2). How does that help out with things?

Keep us posted, we'd love to know how this assists with things.

Thanks

[PelliculArt]

Hello Jason,

None of your suggestions work. I did try several times lower case, upper case, a combination of the two.

Trying to enter the payment information in a incognito, or private browser window does not work either.

It's not only in the payment window that I can't enter my postal code. In my account information, the same problem happens too!

Would really love to get Premium w/o having to go thru Apple 😉

Thank you!

[user-removed]

Does your "investigation" involve reading the emails you've gotten from people? Because you should know the answer to both of those questions after a week of "investigation."

No, changing the capitalization doesn't work, and it's not even possible to add a space.

[Zenmasta]

Same issue here tried everything to subscribe to premium.

Also i bought a Spotify Premium e-card for a month at 9,99$ ,everything went smoothly throughtout the payment but when i try to use the code you know what,Enter a valid zip code error again.

 

[user-removed]

Has anyone tried contacting them on Twitter?  Obviously the correct people are not being made aware of this situation.

[antigenx]

Form is still broken. Support request doesn't indicate that anyone is going to review my ticket.. it just says herp derp.

Spotify Support Case # 02540655

[MattSuda]

Spotify is currently looking into this problem. Hopefully it will be fixed soon.

Thanks for your patience. 

[skutnowski]

I'm having this issue too... It's been looked into for months and the thing is still broken. What are you guys doing over there? -_-

[mlc91]

Looks like I found workaround.

After few failed attempts to provide canadian postal code I entered US one, just 12345, and was taken to paypal login page ( I used paypal option). After I logged in there was error message that I don't appear to be in US and will be switched to canadian account. Next I got same spottify upgrade page and this time used credit card (I assume paypal would have worked too) and my CANADIAN postal code. After that it worked.

[TristanMoss]

2018 and this problem still exists.