being charged for spotify free

[janneholmberg]

 In april i ended my premium sub, but i am still being charged for premium, i have been charged for maj and jun ? why i s that.

[Joe]

The payment team can sort this out for you. Please use the online contact form. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[halloumi68]

Like you I am being charged for a service that I am not subscribed to. I am very concerned, since I have now had several months worth of payments taken that need to be refunded.

Please do not tell me to send an e-mail to Spotify support. I did that 2 months ago and heard nothing. It may be due to the fact that I am nolonger on the same e-mail account as when I subscibed. When I wrote with my problem I listed contact details for spotify to reply to my new e-mail address. I have heard nothing.

There is no way of contacting them at all by phone (WHY?) - they are completely unanswerable...it's all very convenient for Spotify and very inconvenient for the customer.

Any suggestions?

Should I open a dispute through Paypal? Maybe someone will eventually notice me if I do this, and at least I can stop them just withdrawing funds.

They ignore my e-mails and there is no way to escalate complaints...Since they just continue to charge me...

Or it's the small claims court.

Am posting on here in the hope that someone from customer services will actually get in touch with me and not leave me stranded anymore.

EDIT: Email address removed to protect privacy

[Joe]

Hi. Please use this contact form to get in touch with the payment team - you can specify the email address they should reply to. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[jada92]

Hi there

I am experiencing exactly the same issue! Spotify have been charging me for many months. I contacted the customer service using the contact form. They sent me an e-mail and I replied to it, since then they have not responded.

I am so sick and tired of this!  

[Joe]

I replied to your other post @jada92 .

[charlierutledge]

I am having a similar problem.  My credit card was double-charged for Spotify a few days ago, although I never switched to or authorized the paid service.  I did submit a help request, and I got an automated reply directing me to the forums.  The reply doesn't say that they will actually be answering my question.  And if I sent a reply to speed things along, as suggested in this thread, it would go to "noreply@spotify.com". That doesn't seem promising.

I'll give them a couple days to respond, but then I'm calling Visa and having the charges removed.

[Joe]

As long as you replied, you should hear back soon. If you haven't heard anything within 48 hours, please post your 8 digit case number and I'll chase it up.