Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5150 Views
  • 1 replies
  • 9 likes
  • Security
  • 5150 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 469440 Views
  • 977 replies
  • 111 likes
  • Account
  • 469440 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206911 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206911 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118215 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118215 Views
  • 72 replies
  • 12 likes

changing my mode of authentication

I am currently using my Facebook account to login to my premium account. I no longer want to use FB but create a spotify account and use that to login. Ideally like to use the same email as that associated with FB. Is there any way to do that?

  • Newbie
  • I am currently using my Facebook account to login to my premium account. I no longer want to use FB but create a spotify account and use that to login. Ideally like to use the same email as that asso...
  • Peter__
  • Community Legend
  • 1527 Views
  • 3 replies
  • 0 likes
  • 1527 Views
  • 3 replies
  • 0 likes

trouble paying

Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains. This is the message I got after trying to pay with my Visa. Im getting pretty upset with t...

  • Visitor
  • Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains.   This is the messag...
  • user-removed
  • Not applicable
  • 224 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 2 replies
  • 0 likes

Solved!! "Offline Access for this device has been withdrawn"

I've been getting this message a lot lately alongside some Synchronisation error on my Android cellphone. I use Spotify on four devices: 1 Windows PC 1 OSX Mac 2 Android devices (Smartphone + Tablet) I got the sync error on my cell phone the first ti...

  • Casual Listener
  • I've been getting this message a lot lately alongside some Synchronisation error on my Android cellphone. I use Spotify on four devices:   1 Windows PC 1 OSX Mac 2 Android devices (Smart...
  • Joe
  • Community Legend
  • 739 Views
  • 5 replies
  • 0 likes
  • 739 Views
  • 5 replies
  • 0 likes

My Music collection not playing

Hi guys, for some reason the web player can't play music from my collection. Music from other playlists works fine. Could you please fix that? And do you ever intend on releasing a proper linux client with proper support for the major distributions? ...

  • Newbie
  • Hi guys,   for some reason the web player can't play music from my collection. Music from other playlists works fine. Could you please fix that?   And do you ever intend on rele...
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Unidays student discount error

Hi, I'm hoping someone can help. I keep trying to access the discounted premium rate offered through Unidays, and when I log on through spotify and then with my log in details, it keeps saying that there is a problem, and that I should come back late...

  • Casual Listener
  • Hi, I'm hoping someone can help.  I keep trying to access the discounted premium rate offered through Unidays, and when I log on through spotify and then with my log in details, it keeps sayi...
  • elleipsis
  • Casual Listener
  • 718 Views
  • 2 replies
  • 0 likes
  • 718 Views
  • 2 replies
  • 0 likes

Billed three times

I have been billed three times with three separate paypal and spotify emails? Could someone help me refund two of them? Thanks in advance

  • Casual Listener
  • I have been billed three times with three separate paypal and spotify emails? Could someone help me refund two of them?   Thanks in advance
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Locked out of Facebook, thus Spotify. Want to retrieve 2 playlists. How?

The subject title says it all, actually. i've filled out 2 contact forms and received the irrelevant "check the community" and "look in help/support" suggestions which Spotify seems to have decided i haven't done, although i have. Now i'm wondering i...

  • Newbie
  • The subject title says it all, actually. i've filled out 2 contact forms and received the irrelevant "check the community" and "look in help/support" suggestions which Spotify seems to have decided...
  • Peter__
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Change Password from Profile page is broken

The "Change Password" section of the Profile page is broken. When you enter a new password (twice) and then enter your old password and click Save Profile, an error occurs with the following message: "Another account is already registered with this e...

  • Regular
  • The "Change Password" section of the Profile page is broken.    When you enter a new password (twice) and then enter your old password and click Save Profile, an error occurs with the f...
  • ListenerInner
  • Regular
  • 978 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 978 Views
  • 5 replies
  • 0 likes

no connection

Hi I have internet connection but Spotify still says that i dont. I cannot log in with or without connection. Please call me.I have Spotify through telia Camilla

  • Newbie
  • Hi I have internet connection but Spotify still says that i dont. I cannot log in with or without connection. Please call me. I have Spotify through telia Camilla
  • Peter__
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

OLD FB ACCOUNT DELETED WHERE SPOTIFY PREMIUM IS CHARGED - HELP - NO REPLY FROM SPOTIFY SO FAR

Hi, I saw a lot of this topic, but all of them redirects to contact form. I've done it 3-4 times, still no reply from Spotify. !@!!@#!@#!@#@! I've deleted FB account connected with my Spotify Premium account. I have a new Spotify account without conn...

  • Casual Listener
  • Hi, I saw a lot of this topic, but all of them redirects to contact form. I've done it 3-4 times, still no reply from Spotify. !@!!@#!@#!@#@!   I've deleted FB account connected with my Sp...
  • ivanlocke
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 2 replies
  • 0 likes

Been billed twice

Hello. I've been billed twice for a bit now on my Spotify account. I've sent in a few emails, but have never received a response from anyone regarding my issues. It's been several months now, and I'm still getting charged extra for what should only b...

  • Casual Listener
  • Hello.  I've been billed twice for a bit now on my Spotify account.  I've sent in a few emails, but have never received a response from anyone regarding my issues.  It's been several m...
  • Adam
  • Roadie
  • 246 Views
  • 4 replies
  • 0 likes
  • 246 Views
  • 4 replies
  • 0 likes

Radio

Is there a way you could reset all my radios because ivd given thumbs up and thumbs down to the wrong things

  • Newbie
  • Is there a way you could reset all my radios because ivd given thumbs up and thumbs down to the wrong things
  • Peter__
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Facebook account

Hi everyone, I've got a question: i registered myself the first time with my Facebook account, and now I've bought the premium account. Now I have a problem: with the login with Facebook I can't follow people or artists... How can I do it? Can I crea...

  • Regular
  • Hi everyone, I've got a question: i registered myself the first time with my Facebook account, and now I've bought the premium account. Now I have a problem: with the login with Facebook I can't foll...
  • user-removed
  • Not applicable
  • 566 Views
  • 7 replies
  • 0 likes
  • 566 Views
  • 7 replies
  • 0 likes

Solved!! Premium account hacked

So this guy, guessing from USA, has hacked my account. He changed the spotify password and the email that is linked to the account. I've managed to gain access to my account through Facebook and deleted my payment and cancelled my subscription just i...

  • Casual Listener
  • So this guy, guessing from USA, has hacked my account. He changed the spotify password and the email that is linked to the account. I've managed to gain access to my account through Facebook and dele...
  • Peter__
  • Community Legend
  • 847 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Security
  • 847 Views
  • 12 replies
  • 0 likes

Spotify Gift Cards?

How do I redeem gift cards and how do I upgrade free to premium I just create spotify account. What ever code I am using it won't work?

  • Casual Listener
  • How do I redeem gift cards and how do I upgrade free to premium I just create spotify account. What ever code I am using it won't work?
  • Peter__
  • Community Legend
  • 360 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 360 Views
  • 4 replies
  • 0 likes

HELP ME!

Alright now i have tryed to login with my old user but nothing is working, i CANT GET ONLINE. I have tryed to enter forgot password but it NEVER SEND ME a mail! I CANT PLAY MUSIC from my computer but i can use it on my iphone!!!!NEED HELP!

  • Newbie
  • Alright now i have tryed to login with my old user but nothing is working, i CANT GET ONLINE. I have tryed to enter forgot password but it NEVER SEND ME a mail! I CANT PLAY MUSIC from my computer but...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 168 Views
  • 1 replies
  • 0 likes

account cancellation did not work

Hi, I cancelled my account on May 27th (effective today), as my phone subscription includes spotify. now my subscription seems to have been extended for another month and the payment has been deducted from my account. please assist. all the best, Jos

  • Casual Listener
  • Hi, I cancelled my account on May 27th (effective today), as my phone subscription includes spotify. now my subscription seems to have been extended for another month and the payment has been deduc...
  • jos1985
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Spotify shuts down

Shuts down after only part of a song plays when will this be fixed I am pissed! I pay for premium.

  • Casual Listener
  • Shuts down after only part of a song plays when will this be fixed I am pissed! I pay for premium.
  • Peter__
  • Community Legend
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Im paying for Premium but my Account does not get the Premium features

I have been Spotify Prmium cuts for around 12 months thru Virgin, the ofer exiled with them back on 17/4 and I reinstated it with Virgin on the 18/4. Am paying for it and have only just discovered thatI am on Free. Virgin say they can't do anything a...

  • Newbie
  • I have been Spotify Prmium cuts for around 12 months thru Virgin, the ofer exiled with them back on 17/4 and I reinstated it with Virgin on the 18/4. Am paying for it and have only just discovered th...
  • Peter__
  • Community Legend
  • 329 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 329 Views
  • 2 replies
  • 0 likes

ipad login problem

Spotify works fine on my mac but I cannot log in using the same password and username on my ipad. I am logging in via spotify on the ipad and not facebook. Would appreciate any help as its pointless using spotify on the ipad.

  • Newbie
  • Spotify works fine on my mac but I cannot log in using the same password and username on my ipad. I am logging in via spotify on the ipad and not facebook. Would appreciate any help as its pointless ...
  • Peter__
  • Community Legend
  • 671 Views
  • 6 replies
  • 0 likes
  • 671 Views
  • 6 replies
  • 0 likes