[Amazon Alexa] Swap Spotify accounts without changing Alexa account

[rowets]

I have a Spotify Family account for myself and my wife

I have an alexa unit in every room, every unit is using MY amazon account as all the lights and home automation can only be setup on one Amazon account

I want to play Spotify in the room i’m in

My wife wants to play her music in a different room

Both myself and my wife also want to use the home automation whilst playing music, eg, turning on the lights

This can be done using Apple music and Amazon music but Spotify require to swap to a different spotify account for the other person

To swap to a different spotify account means changing the Alexa profile of the alexa device and then all the home automation no longer works from that device. 

Please can you allow both myself and my wife to play music in different rooms WITHOUT having to change the Amazon Alexa account

It would be great if I could say ‘Alexa, play spotify from Trevors account’ and my wife could say in a different room, at the same time, ‘Alexa, play spotify from Jackie’s account’ 

This is not a duplicate of other suggestions, I’ve checked and anything close was raised before the ability to swap alexa accounts was implemented. Swapping alexa accounts is only a work around and is not a solution to this problem.

Many people want this feature and your chat team said I should raise it here

Here is a link to the forum, lots of people are leaving spotify because only spotify do not support this feature, you guys need to catch up

https://community.spotify.com/t5/Premium-for-Family/FAMILY-AND-ECHO-ALEXA/m-p/4900618#M26242

From my research it seems there is talk about Spotify only has one concurrent music stream whereas Apple and Amazon music have multiple streams, but please can you improve on this, the thread above was started over 18 months ago, something should be done to improve on this issue

Again, please don’t write this off as a duplicate and do nothing/say it relates to a 3rd party, people still want this feature

Thanks

Trevor Rowe

19/2/2021

Folks, just a quick update on this.

Spotify say this

The Community team talks with various other Spotify teams several times a month about ideas with over 500 votes (our criteria for being a top idea). It’s from these meetings that we apply one of the following statuses to each idea….

This idea has reached over 500 votes so I asked on chat for timescales/what will happen next and was told to keep an eye on this thread.

That really sounded open ended!

As the person on chat could only deal with app and account queries, I was told to also contact the support team to get action on this

So as well as voting for this issue (please continue), 

Spotify need to keep up with Apple and Amazon and fix this issue - with your help we might just get this solved!

[Keoki]

I was poised to upgrade to the family plan until I learned that Spotify does not support it on Amazon Echo.  I don't plan to switch to another service just yet, what with my more-than-five-year investment in Spotify, but it certainly destroys any incentive to get the family plan, and is a compelling argument for switching to another service.  Until now I had thought of Spotify as the trailblazer in the streaming audio space...not a good look to see it behind the pack.

[adrian0cg]

This can also be solved using the technical solution described [Amazon Alexa] One Spotify Account per Alexa Voice Profile so guys please consider voting for this as well, since this solves the same problem (or even more).

[juhajonathan]

I had started to think this was an Alexa issue given this feature is available in Google Home devices and works as expected, but this last comment makes me realize Spotify has simply failed and refused to fix this issue for Alexa users https://developer.amazon.com/de/blogs/alexa/post/1ad16e9b-4f52-4e68-9187-ec2e93faae55/recognize-voic...

[Xtotoy]

thanks for sharing that technical article.  Interesting to see the feature is available to spotify developers.  

Alexa has the voice profiles for both of us adults here and that seems to work correctly.  I wonder what the limitation is now… 

[steviehs]

Discussing all this with absolutely _no_ reaction from Spotify is like standing alone in the woods and shouting it to the sky. I may help me to cool down, but does not change a single thing.

Even without voice profile a simple "Hey Alexa, switch Spotify profile to Paul" would have been helpful. But since years, no reaction at all from Sweden... I even tried sending a linked'in message to Spotify CEO :-(((

[rowets]

My understanding from googling is that spotify only have a single steam, whereas Apple and Amazon have multiple streams to an Alexa account

This whole issue is now even worse as I now have amazon auto in the car, so every time i play spotify in the car, the music cuts out in the house

It’s just a joke, it really is poor

Really tired of spotify ignoring this, i’m looking around to find another streaming provider as Spotify just do not care about their customers, they’ve got too big

[Xtotoy]

OK, so me and the wife have iphones with spotify family.  Each iphone spotify app show as "LINKED" within the Settings/Voice Assistant/Alexa section...  All along I was thinking that she is linked and I am linked and Alexa would do the magic. 

But now that I read this thread I see that in reality only the last person that LINKED the spotify app to alexa is the spotify account that plays music - in this case it will always play the Wife's Spotify account regardless of the voice... 

14 pages later the penny dropped... we love Spotify here and for that reason this is so hearbreaking!

HELP SPOTIFY! HELP!

@rowets:  I am thinking a single stream is still the right was to do this?  I mean with the current set up, if my wife's Spotify allowed for multiple streams then sure, the echo speakers would deliver any song in two speakers but the wife's Spotify suggestions, etc. would go down the drain as they would get mixed up with whatever I ask alexa to play me?  Or is it that Apple/Amazon music are doing it right and trully linking the individual music accounts/playlists, etc. to the voice?

@all others: has anybody tried this with Google speakers? Would Spotify family/voice profile work as intended in the google world?

[steviehs]

Haha,

I was so p***d that I started a free Amazon Music unlimited account. But ey, is this an improvement? If I see this right, I can use multiple Echos at the same time streaming different music, but: all Echos are tied to the same account. So I can not use my personal playlist on an individual echo - and Amazon Music does not even have shared playlists like Spotify has. And I cannot control what is played on an Echo via the app on the phone - unless this app uses the same account my Echo does...

BTW: having multiple individual Amazon accounts for each Echo leads to the situation, that each Echo answers separately, if the doors of some rooms are open. Aside from the fact that managing Smart Home is a PITA then.

So the only thing what we can do right now: wait, that some product managers at Amazon and Spotify do their duty and create a matrix how things should work and then specify that and let the engineering implement that. @Spotify: if you need a product manager for that, feel free to contact me 🙂

"Funny" side finding while testing all this: Alexa does not even know my Smart Home Devices anymore, when I am changing the profile on one Echo from A to B - as it has left the room 🙂 - this leads me to the assumption, that Amazon's profile management needs also some improvement...

[Xtotoy]

Brave experiment and somebody had to do it... Thanks a lot for shareing your feedback with us here!

In principle we all in the house need to be logged in with the same account for the smart things to work properly.  On that basis, "only" spotify is the failing point now as we are a family with more than one user...

Cant even find a youtube of anybody highlighting/moaning about this issue, it would be a 1M+ views video, for sure if any "influencer" here...

Still think Spotify's "single stream" approach is not really the issue but the alexa platform/voice profile that maybe is not able to link with the skill with multiple spotify credentials - be it a Spotify family account probably doesnt matter, as Alexa just has to link with whatever spotify credentials match with the voice... simples? 🤣

Clearly we love Spotify here and like you wouldn't mind helping the team testing something if needed... for now remain curious to know how the Google speakers would handle this voice match/spotify issue, tried searching but dont even know how this "feature" is called...

[Nousemusic]

Hello all,

to maybe make it a little easier... for me personally it would be two steps - Where the first is the essential:

1. I (or my household members) can run with my various Echo devices according to the Spotify Family subscription to 5 music streams simultaneously - This can be an account in which all share the Spotify data (playlists, favorites, etc.) . share. That would be the most important for now!

2. Via the voice profiles, the individual people can be assigned to their individual Spotify data (playlists, favorites, etc.). This would also be very desirable, but for me like first Prio 2.