[Playlists] Solution to false/abusive reporting

[CloudlightRec]

Whenever someone reports a playlist - the title and cover art are removed immediately. This is often abused to hurt record labels and playlist curators. After contacting support - the account of someone who abused this system gets taken down. This person then creates another email and free Spotify account and repeats the process. 

There is a simple solution to the problem - enable reporting feature only after 10 hours of music/podcasts were streamed using the account. It won't change the experience for a normal user but makes copyright abuse impractical. It's cheap and easy to implement and would stop 95% of false claims.

Thank you for your consideration. 

[JFC_Alves]

Hello,

Here we go again. A new playlist reported with bots. No matter what I do, 5/7 mins later, a new report in my email.

In about 9 months, I had to answer to, at least, more than 800 reports. I deleted all my answers because I have enough looking at them.

It's amazing how it continues like this since December 2020.

Spotify remains a very good service but this sh.. ruins a little the enjoyment we have in making playlist for us but also for others.

[ttxta38]

Looks like the bots are back up, after about a month or so without any reports, the same playlist is being targeted again.

Changed its name and within minutes it had been reported again.

[Orieland]

How do we solve this? My playlist is reported also. I agree looks like they are Bots. Everytime i update it. It is automatically reported after 5 minutes. I think i tried to update hundred times or more. Obviously whoever is behind it is harassing playlist owners. Its so stressful, i hope spotify finds a permanent fix.

[Orieland]

My 2 playlists are still being attacked by bots. Everytime i update it. It is reported again after 5 minutes. Spotify please help us solve this. I already sent you emails about this. We need your help please. These bots are harassing playlist owners. You are a good service provider but these bots are ruining our experience as passionate music lovers.

[Orieland]

False reporting is now using bot networks. It has now reported 5 of my playlists and i have no way to fight it because it automatically report back after I update, exactly after 5 minutes everytime. They very systematic. The person behind this really wants to kill playlists from passionate music lovers. Our followers liked our playlists because they like it and resonate with our picks and choices. These playlists make them happy. These bots are making the public deservice by false reporting them.

[SptfyHelper]

1. Hey, just wanted to tell you all that this won't be solved soon.
2. If your User Profile is verified you will be immune to playlist reports (a blue checkmark near your profile) for example profile like: Lofi Girl, can't be reported, also their playlist can't be reported (they can, but it doesn't affect the title/image/description.)
3. People or Bots that people made do this for the simple reason of just getting someone out of the search algorithm, you have a popular playlist that is getting lots of followers? Nope, reported. Probably some smaller playlisters (or labels) that want their playlist to be on top of the search algorithm.
4. I got over 1000 of these report emails, even talked with Spotify about it, they can't or don't want to do anything about it.
5. Anyone can report a playlist, it's a process that takes literally 1 minute and you can use fake (temporary) mail to do it. The only thing that spotify did to try to "stop" these bots was implementing captcha, before "Are you human" verification it was wild, I was getting reports every 30 seconds for 24 hours straight. 

Ps: how big are you playlists guys? How many followers? 

[WonderingWhy]

Hi please help. Our artists are being targeted daily by malicious user. Our artists are hosting total of tens of playlists on their artist section. Currently because of abuse of report function, we have to fix playlists cover photos and names around 10 times a day (basically continuosly.) That is lot of unneccerrery work for each of us on our small team which got its hands crowded with lot of other things to survive. And this is harming the growth of these playlists.  In this spesific case we can specify the guy who is behind those false abusively reports since he keeps harrasing us beyond Spotify.  It would be awesome to be able to block an spotify user visiting your artist page and seeing your content if the user is destroying playlists with false use of report function which is a weird that it even exists as its current form. I get that no one cares about small indies, but what if some one decides to target Shakira or some other huge star's playlists?  You might want to think about this.   Thank you.  

[PhxnkLxrd]

##- that is a absolute fantastic idea. Verification for playlists would be
dope -##

[furlan_tv]

@WonderingWhy    -    You actually can block people from your profile, just contact the direct chat support, but this won't fix it i guarantee you, i've done this but these guys are using several account to report so we don't know the exact account that is doing this.
And yeah if a profile with at least one playlist with 10k+ followers should be verified, wonder if we can do this... But i doubt they will allow us to do so.
And verified accounts or artists can't be reported in any way, so that's a plus.

[CChap]

As currently designed, it is a ridiculous concept that anyone, including an unverified, new user can report a playlist as violating the rules, and Spotify is programmed to immediately hide the title, description, and cover art.  We are the PAYING CUSTOMERS.... However, it is extremely difficult and seemingly ever changing on how to report fake, spoofed, copyright-violating, or explicit but not labeled as such music... and once you do so, it's rare that it's acted upon (likely because that is their product).  

This just happened to me on a 6-year old sizeable playlist with 1,348 followers.  Nothing in the image, name, or description violated Spotify's terms.  This is my most used playlist.  Because someone reported it 1 time as including "inappropriate or offensive content" and violating their "Profile and Playlist Image Guidelines", I am essentially punished immediately without a review process or notification to change something before it's taken down?

The process of reporting music issues needs to be made easier, and the process of reporting profile and playlist violations needs a certain user level (as proposed by the hours of music play), then a review process, then advanced notification to the violator before action is taken.