Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Subscription][Security] Re-enter Payment Details to Upgrade to Family

Submitted by on ‎2019-04-19 07:59 PM
Status: Not Right Now

Once hackers get access to my Spotify account, they will change my regular Premium subscription to Premium For Family and add strangers to my plan.

 

I will be charged $5 extra each month!

 

Spotify does NOT require to enter my credit card number to change the subscription type, which leaves the risk to users.

 

It means hackers NOT ONLY have stolen Spotify accounts, but also have stolen stored payment method to pay for family plans.

 

But in France and the UK, Spotify requires to enter the credit card number to change the subscription type to a Family plan. (free Google home mini was the reason why Spotify start asking for re-enter credit card info, but the offer has ended, Spotify no longer ask for re-enter card info...)

 

Idea: Please ask users to re-enter card number when changing regular Premium to a Family plan. Just like what Spotify did in US/UK/FR markets when free Google Home minis were giving to family owners for free. So hacked users won't be charged unauthorized money when hackers upgrading their plans to the family plan using stored payment method.

 

Updated on 2019-11-27

Hi everyone.

As this idea was posted a while ago now, we’d like to provide an update.

 

While, for obvious reasons, we can’t go into too much detail, in the last six months we have introduced additional improvements. This includes, for example, a change in how email notifications and invites work.

Additionally, we continue to look into more and better ways to provide our users with the best possible, and safe experience.

 

When ideas are posted to the community the ideal outcome is to have it transition into the Implemented status. When we mark an idea as Implemented we will provide details about what we’ve done.

The very nature of this idea, however, would preclude us from doing so. 

In other words: this is important to us, we would like everyone who wants to, to keep voting on this idea; as you know votes show us how important something could be.

 

In conclusion: for all intents and purposes we have to change this idea’s status to Not Right Now.

If you'd like further information about protecting your account please visit our Support Site.

See more ideas labeled with:
Comments
xa4o92xu316zile
Newbie
2019-05-27 06:19 PM

Agreed

0 Likes
5_ra5-nodqszs
Newbie
2019-05-27 06:20 PM

Please do it, Spotify!

0 Likes
0000123
Newbie
2019-05-27 06:23 PM

I absolutely support this idea

0 Likes
mordekai113
Newbie
2019-05-27 06:30 PM

Spotify was doing pretty good when Free Google Home Mini was giving to family plan owners. But now Spotify removed re-enter payment form when upgrading to family plan. What a shame

0 Likes
haltura
Newbie
2019-05-27 06:38 PM

Good idea. Support it!

0 Likes
unimatic
Newbie
2019-05-27 06:39 PM

Sending password reset emails is not enough. Please do something real!

0 Likes
deutchjack
Newbie
2019-05-27 06:41 PM

I will not give my payment details to Spotify unless this is solved

0 Likes
kjc345
Newbie
2019-05-27 06:49 PM

Thank you for providing this idea

0 Likes
valerolactone
Newbie
2019-05-27 06:53 PM

Well idea

0 Likes
1227838060
Newbie
2019-05-27 06:55 PM

Please do it.

 

I definitely support this idea

0 Likes

Related Ideas