Album Covers Don't Show on iOS Lock Screen Player

[Joan]

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

[AlejaR]

Hey there folks,

Thanks for posting in the Community and welcome. 

@JimmyNacho, @ryanlingg_ , @Chilledoutlistener, we'd like to gather some additional info to continue investigating this behavior. Please send us:

• The exact Spotify version you're running on the affected device.
• Does this happen when the playback comes from your mobile devices or does it happen when using Bluetooth or CarPlay as @Chilledoutlistener mentioned?
• Did you notice if this started to happen after a specific event such as an OS update?
• Some screenshots of exactly what you're seeing on your side.
• Does this happen over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet network you're using?

Keep us in the loop!

[Ivelina]

Hello @WindyWinter,

Welcome to the Community and thanks for reaching out! 

We appreciate that you shared that you've already tested both with Wifi and mobile data. It helps us with the investigation.

Did you notice when this started happening and if it was after something specific? On another note, let us know if it only happens when you're using CarPlay or even if you're streaming music from your iPhone alone. 

If you've not already done this, a clean reinstall often helps resolve different performance issues so it's worth giving it a test in case anything changes in regards to the album art not loading.

Lastly, if there's no change and if it's possible for you, it'd be great in case you could ask a relative or a friend to see if they can replicate the same behavior via CarPlay on their phone.

Thanks and we'll be on the lookout for your response 🙂

[JimmyNacho]

Spotify version 9.0.2.419

playback comes when my mobile device is the source.

i noticed it starting after iOS 18.2 update for both CarPlay and non CarPlay playback

here is a screenshot of the Lock Screen 

this occurs on both 4G/5G and WiFi 

let me know if you need anything else. Thanks for the support.

[Thomasjm8]

Yes, this is also happening to me. Even with downloaded songs. No fix yet

[Thomasjm8]

Same. This happens with downloaded songs too

[Robadobdob]

I’ve noticed the same issue with CarPlay in iOS 18.2. Pausing the playing the song seems to trigger the album art to make it onto the CarPlay screen.

[Neovision28]

dear all

same problem here since iOS 18.1 at least. Not resolved with ios18.2. No problem with other streaming platforms. 

[pg_get_laid]

Mine is doing the same thing really wish it would get fixed. 

[Neovision28]

Making some test today. When pausing then press play again, album cover shows up instantly! Seems to be a refresh problem. Hope an update soon 

[lexxenbourg]

Same here. Started with IOS 18.2 update.

No difference with what network I’m on. Looks just like a screenshot posted above. When artwork is not showing on Lock Screen, this reflects on Bluetooth devices like Apple Watch. Spotify version 9.0.2.419