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[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Submitted by on ‎2021-03-01 10:00 AM
Status: Fixed

Hey there folks,

 

We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.

 

We're currently investigating this. 

 

If you're experiencing this, make sure not to retry to subscribe while this is being looked into.

 

Hello everyone,

 

We have another update for those of you who might've been charged more than once. For visibility, we're still including the complete FAQ, so please scroll down and click on each section spoiler to check the new info for you.

 
  • You still can't pay with your debit card or can't redeem your gift card.
Spoiler
Payment methods for Spotify need to meet some requirements. Check here if that's the case for your payment method of choice. It might also be a good idea to check with your bank to receive more detailed info on why a payment might've failed.
If that doesn't clear things up, reach out to our customer support team. You should also do this if you're having difficulties redeeming a gift card. Prepare your receipt so the team can help you out faster!
 
  • You wanted to cancel or change your subscription type but were unable to.
Spoiler
All should work as usual now, so please give it another go.
If you got charged due to not being able to cancel on time, reach out to our customer support team and they'll assist with switching you to Free and refunding your charge.
 
  • You usually pay on the 1st and now you're wondering if your billing date will change.
Spoiler
No worries - your billing date will stay the same.
We'll just receive your payment a bit later this month. If you haven't been charged yet, that should also be processed soon. You can double-check your billing date on your Account overview.
 
  • You couldn't subscribe, but you still see multiple charges on your bank / card statement.
Spoiler
Our team is working to have any affected payments refunded to your payment method. Funds usually arrive within a few days, but the exact time depends on your payment method / bank. Please give it another few days for the refunds to be processed before reaching out to our customer support team to allow us to handle this as fast as possible.
 
  • You suddenly got switched to Free.
Spoiler
This should be unrelated to the issues we were having and might've only happened if your renewal date was yesterday.
Try resubscribing as usual. If you have Premium from one of our partners, reach out to them and ask them to reactivate it for you.
 
Once again, thank you all for your patience during our downtime. You all rock!
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Comments
DRHMichigan
Newbie
2021-03-01 12:49 PM

Was convinced to trash Apple Music and check out Spotify again -it has changed so much since taking it for a test drive a very long time ago - my luck, can't Subscribe!  Definitely looks worth the wait ... will check back later to see if you are ready to take my money yet ....

fl13
Newbie
2021-03-01 12:50 PM

please fix it:)

0 Likes
eazygainz
Newbie
2021-03-01 12:56 PM

Oh man please let's get this fixed ASAP it's really frustrating 

Alnandya
Newbie
2021-03-01 01:21 PM

Please fix this ASAP. Thank you.

0 Likes
YoannArz
Newbie
2021-03-01 01:26 PM

hahaha and how i can cancel my free three months premium because nothing works, thanks.

61usqdyxydeh8o
Newbie
2021-03-01 01:31 PM

This had to happen precisely when I was getting my student premium discount yesterday and I thought it was a problem with my card. 

Please hurry to fix this, it's people's money we're talking about!

Thank you.

 

faidam
Newbie
2021-03-01 01:36 PM

I lost my premium subscription today before it expire on the 12th. Is this related to the current issue?  

bestbackwards
Casual Listener
2021-03-01 01:39 PM

So very infrequently do Spotify have issues. I've happily been a Premium customer since 2013 and can safely say this will be swiftly resolved. 

 

Cheers guys & gals!

 

Trixeeh
Newbie
2021-03-01 01:46 PM

It's been 3 hours this is getting ridiculous. Either fix the damn problem or I will contact corporate. This is pure ridiculous 

microwave
Newbie
2021-03-01 01:46 PM

hope itll be fixed soon since i want my billing date to be the first

0 Likes

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