Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Error code: 30

Submitted by on ‎2020-03-05 05:25 PM
Status: Not Right Now

Plan

Premium

Country

United Arab Emirates

Device

Macbook Pro late 2019

Operating System

OS X

 

My Question or Issue

I repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on my Android phone however.

 

Screen Shot 2020-03-05 at 9.24.50 PM.png
Hey there folks,
 
We really appreciate all your reports so far!
 
As this issue could be caused by individual network setups, we'll mark it as Not Right Now for now since it's something that will need to be looked into individually or could get resolved by an overall system and/or functionality change.
 
If you're experiencing this, we'd recommend making sure to try all the relevant steps first as these usually do the trick:
  • Thoroughly reinstall the app with these steps.
  • Check your firewall and antivirus software/apps to make sure Spotify is whitelisted or set as an exception.
  • Remove ALL entries from the Windows hosts file (not just the Spotify ones).
  • Uninstall any ad-blocker apps.
  • Run Windows in Safe Mode with Networking - if the app works with no issues there, we'd suggest adjusting different network settings and uninstalling any software that might be conflicting with Spotify's connectivity.
  • If possible, try connecting your desktop to the internet via a mobile hotspot. Should the app work through it, consult with your router's manufacturer.
  • If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help.
If you're still having troubles after checking all these, let us know by starting a new thread in the related Help Board and including all the steps you've tried so far and their outcome. We'll be happy to take a closer look and lend a hand there!
Comments
FrancescoGmuzzo
Newbie
2020-01-23 02:44 PM
Remove the lower block of code and restart spotify, if it doesn't work remoce the two lines in the middle and restart the app
0 Likes
Vini23
Casual Listener
2020-01-23 02:47 PM
I'm not a admistrator and how I restart Spotify? I never did this
0 Likes
FrancescoGmuzzo
Newbie
2020-01-23 02:49 PM
Sorry, i just meant to close spotify and open it.
At least reinstall it if all this process of closing and opening isn't working
0 Likes
Vini23
Casual Listener
2020-01-23 02:56 PM

The problema are the lower keys i can't change them. How can I do this with notepad?

0 Likes
Vini23
Casual Listener
2020-01-23 02:59 PM
Is there a cmd command that i can resolve this?
0 Likes
FrancescoGmuzzo
Newbie
2020-01-23 03:00 PM
What do you mean by lower keys
0 Likes
Vini23
Casual Listener
2020-01-23 03:07 PM
Thanks, my friend. I made it with your instructions. It is workink now.
0 Likes
FrancescoGmuzzo
Newbie
2020-01-23 03:08 PM
❤❤
janet_going
Visitor
2020-02-19 02:23 PM

error

0 Likes
FrancescoGmuzzo
Newbie
2020-02-19 02:32 PM
Could you explain something more?
0 Likes

Related Issues