Issue with the Web Player skipping tracks on multiple devices

[Yordan]

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

[Yordan]

IT's Finally FIXED - and can resume enjoying the music again !!! 🙂
Woah - waited a while in case the faults scame back but web player Spotify has been playing perfectly all afternoon.

Seems Spotify did some code changes the Mozilla Firefox Browser (and other browsers as well by sounds of it), didn't like very much.

Step 1 - Upgraded Mozilla Firefox 32 bit version from an earlier version up to version 115.0.3esr.

'esr' stands for - Extended Support Release'.
These ESR Mozilla releases are to keep the Firefox browser running on the ancient Windows 7 platform.

Version (115.0.3esr) was released (15-Jan-2024)
This made no change !!
Spotify Web Version was still not working.

Then upgraded again from (115.0.3esr) up to (115.17.0esr)
Version (115.17.0esr) was released (28-Oct-2024)
This is browser version is 9 months newer, and less than  3 weeks old as of 2024 11 15 (when this fix was posted).

So possibly (and hopefully) your issue will also be fixed by upgrading your browser to the very latest version 🙂
No idea what got broken, but the plan to Stubbornly Stay With Windows7 (along with the growing millions of other users), should definately be noted by Spotify please?

If the choice comes between W7 and Spotify, huge numbers of users (me included), will be hunting for another music streaming platform.

🙂 Thanks 🙂

[Yordan]

Hey folks,

Could you check if there are any pending updates for your browser and installing them? It's also highly recommended you manually check if the latest version of the Widevine plugin is installed. There's a detailed guide on how to do that in this article.

Below are some additional things you can try. Click on each section to expand it.

► Audio Output & Sample Rate

Make sure Spotify is mapped to a valid audio device in Windows/macOS and that the sample rate isn’t set too high (anywhere between 44.1 and 192 kHz should be okay). Check “App volume and device preferences” and confirm Spotify is assigned to the correct output. You'll find a detailed guide on how to do that here.

► USB DACs or external audio interfaces

Driver conflicts or odd configuration in advanced setups (e.g., gaming headsets, external DACs) can trigger errors. Disabling/re-enabling the device driver or trying a different USB port often helps.

► Clearing hosts file

Check if the hosts file contains any entries with Spotify in the address and remove them. You'll find the steps to do this here.

► Symlinks or moved browser data

If you moved your browser’s cache/profile via symbolic links, check permissions and confirm Widevine is working with the new location.

► Firewall/Antivirus software

Aggressive AV or restricted network policies can break DRM or streaming requests. Try disabling them briefly or test with another network.

[Yordan]

Hey folks,

Could you check if there are any pending updates for your browser and installing them? It's also highly recommended you manually check if the latest version of the Widevine plugin is installed. There's a detailed guide on how to do that in this article.

Below are some additional things you can try. Click on each section to expand it.

► Audio Output & Sample Rate

Make sure Spotify is mapped to a valid audio device in Windows/macOS and that the sample rate isn’t set too high (anywhere between 44.1 and 192 kHz should be okay). Check “App volume and device preferences” and confirm Spotify is assigned to the correct output. You'll find a detailed guide on how to do that here.

► USB DACs or external audio interfaces

Driver conflicts or odd configuration in advanced setups (e.g., gaming headsets, external DACs) can trigger errors. Disabling/re-enabling the device driver or trying a different USB port often helps.

► Clearing hosts file

Check if the hosts file contains any entries with Spotify in the address and remove them. You'll find the steps to do this here.

► Symlinks or moved browser data

If you moved your browser’s cache/profile via symbolic links, check permissions and confirm Widevine is working with the new location.

► Firewall/Antivirus software

Aggressive AV or restricted network policies can break DRM or streaming requests. Try disabling them briefly or test with another network.

[MihailY]

Hey folks,

Thanks for your patience while we looked into this issue.

This should now be fixed for everyone. If you're still having trouble, make sure to post a new thread in the relevant help board here.

Cheers,

[AlienSpooti]

Status needs to change back to 'unresolved'.

I just tried it on my systems. All of them are doing the same thing.... plays 1/2 of the first five songs, then 10 seconds of the sixth song, then stops altogether.

[stopthelies]

this issue is not fixed! why close it down before asking people if it was working? why do spotify mods keep dping this? please get this reopened and get the tech team to do thier job, because my spotify has not worked for 8 months! yes 8 months this has been going on, embarrassing for spotify. keep asking customers to do this and do that, how about your tech team put down the coffee and donuts and look into the issue?  

[P-M-T]

It's sad, but the problem has been going on for many months. I'm disappointed.

[1163280788]

This issue is still not solved. On chrome for me it doesnt work, hasnt worked since the end of octorber last year. However it worked and i say worked untill yesterday on my firefox browser. Today on my firefox browser it started doing this issue that it does on my chrome. Spotify have completely lost their touch with their community. How come a multy rich compaty droped the ball so bad on this issue. I am better off listening music on youtube at this point or just go back to good old winap. Set this status back on under investigation.

[New user]

every time i want to play music on Spotify it keeps saying "spotify can't play this right now' and it keeps skipping the song

[emilywaters1996]

Hi, this same issue has just started happening on my wep player only as of yesterday. Has the solution from November been overwritten in a later release? Thank you 

[GodwinGodwin]

 Web Player Stops Playing After 9–10 Seconds and Skips Songs

I'm experiencing a persistent issue with the Spotify Web Player here. When I click Play, I often get a message saying "Can't play this song" and it begins skipping down the playlist automatically. After skipping about 5 songs, it eventually plays one, but it only plays for 9–10 seconds before the sound cuts off. Although the audio stops, the progress bar continues moving as if the song is playing, but I don't hear anything.

I've tried Logging out and back in, clearing cache, cookies, and local storage but the issue persists.

[Octogone]

I have the same issue as the last 6 persons who commented.
There is a real problem that needs to be fixed. It is currently impossible to play Spotify using the Web Player.

If this can help fix It. I am using Edge with the last update.
I am also experiencing the same behavior as other after trying:

- Clearing cookies

- Clearing cache

- Disconnecting from every devices

- Clearing cookies again

- Trying incognito mode

Important aspect:

 - If I'm connected to other devices, I can control them fine from the web player. But not the inverse, my phone can see it is supposed to be playing on the web player but I do not hear any sound.

- When I start a playlist of a song: It skips 4/5 songs then play for 10 seconds before not having any sound.

- On top of that, at the bottom right, the sound is going to 1% and cannot be moved on the Web Player or even by using a phone. Also, if I manage to make it go up using JS commands, I still do not have sound.

Edit:

All my coworkers who have the same web browser but different PC and headset have the same issues.