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Multiple car infotainment systems not loading playlists

Submitted by Moderator a week ago
Status: Under investigation

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

We’ll keep you posted and let you know as soon as we have any updates on this.

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Comments
Nebula1701
Newbie
2 days ago

GM's "player" is the built in infotainment system... we can't manually update that... that's GM via Dealership or OTA... That has not been updated during this outage. There are no available updates for the built in Spotify App either in GM's App store... The only reason this happened is some backend change on Spotify's side as far as I can reason. GM's newer systems work with Spotify because that app is on a newer Android Automotive OS and got updated to work with what ever change. 

0 Likes
Dutch-Elvis
Music Fan
2 days ago

So you are forced to buy a new player, just as you are forced `again and again to buy a new smartphone, tablet, iPad etc. These become outdated and unusable. The demands as well as the number of possibilities become impossible on outdated equipment.

0 Likes
soonermoose
Newbie
1 day ago

I reached out to GM about this issue and the below was their response. Now we just have to hurry up and wait. 

 

"Thank you for reaching out. We’re aware of the issue with the app and our team is working hard to fix it as quickly as possible. At this time, we don’t have an exact timeline, but please know it’s a top priority. We really appreciate your patience and understanding — and as a thank you for bearing with us, we’ll be offering some compensation once the issue is resolved."

Nebula1701
Newbie
1 day ago

Great, but why reach out to GM about an app they don't own? 

0 Likes
soonermoose
Newbie
1 day ago

@Nebula1701 

Because it makes sense that it's their infotainment that isn't being updated. Also, what does it hurt to check all avenues. If it wasn't their issue, then I'm sure they would have or could have pointed me in the right direction, but instead they sounded like they are owning it and trying for a solution with the response I got. They own the infotainment and maybe they stopped supporting this app, not sure but as they say the squeaky wheel gets the grease. 

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