Non-car Bluetooth devices displaying in Car View mode

[Jemi]

Hey there,

We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. 

If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update.

All the best!

[kbuckmas]

@Katerina , the issue that @jeremy-shep describes is a slightly different manifestation of the same issue/root cause.  This thread can be better-summarized as “Car View doesn’t work when the user wants, or expects, it to work”.  The two most obvious cases:

1. A user is NOT in a car, and Car View IS triggered.
2. A user IS in a car, and Car View IS NOT triggered.

Based on my PIDOOMA analysis, I think your software is enabling Car View if the connected device happens to use a Bluetooth profile that allows a microphone.  I bought a new Bluetooth adapter for my old car, and was able to get Car View.

 It would help if Spotify documentation provided a little more information on the technical details that govern Car View, so we could find compliant devices to behave in the way we want/expect  them to. 

[speed1er]

Hey,

I have the issue the bose noise cancelling headphones 700 are recognized as a car by the app on a samsung s10

[xOCTOSCOPEx]

Hello, 

I'm using some Huawei AM61 bluetooth headphones and a Huawei Nova 3i. When the headphones were connected to my phone the last listended track on Spotify suddenly starts playing. I hoped when I turn off Car View it'll stop, but nothing. Only the looking of the Car View is disappeared.

Thanks. 

[dingledanglenn]

Bluetooth device make, model, and what it's called in the Connect picker or Car

Sony WI-XB400, it is called "WI-XB400" 

Car dashboard make and model

Kia Soul 2012

A description of the issue. E.g. were you pushed to Car View when connecting to earphones? Did you get car view when connecting to your car at all?

Every time I connect to the aforementioned headphones Spotify goes into car view, and yes Spotify automatically goes into car view when connected to my car correctly. 

[gibson-a9]

I have a Samsung A50, and whenever I get in my 2008 BMW 535D, Spotify just starts playing on my phone. The car doesn't even allow music playing by Bluetooth, its just phone calls. I've turned Carview and Autoplay off anyway, still no change.

[cpetr1]

Device: iPhone 11 Pro
Bluetooth speaker: SACKit BOOMit https://sackit.eu/produkt/1056/boomit-

Name of speaker on device: BOOMit

Issue: Car View activated while it's just a Bluetooth speaker

[Engg]

I'm having the same issue. My phone is a Samsung A70 and another phone is the A50. When Spotify is on and I'm logged in, Spotify plays music automatically when I connect you the car Bluetooth (i.e when I start the car) I can pause and when I finish a call or turn the radio on and turn back to Bluetooth stereo, Spotify plays automatically again. It is annoying to say the least. I have turned off the automatic car mode etc to no effect. My car is a Nissan with gracenote system software Nissan connect services version F034. Phone is Samsung A70 Android version 9.

[graceshyer]

i use bose quiet comfort 35 II and every time I open spotify it thinks they’re a car even though i turned off car mode

[spython]

Hi, I'm also having issues here: I don't see car view when my phone connects to my car audio system. Details below:

• Bluetooth device make, model, and what it's called in the Connect picker or Car
  • TP-Link HA100 (https://www.tp-link.com/us/home-networking/bluetooth-reciever/ha100/). It's called "TP-Link_Music" in my bluetooth menu and on the Spotify iOS app. I'm unable to rename this TP-link device's name on iOS, otherwise I would have tried adding "car" to the device name.
• Car dashboard make and model
  • 2003 Acura MDX. My phone connects to a third-party bluetooth device, the TP-Link HA100 (see above), which is connected to my car stereo by an aux cable.
• A description of the issue. E.g. were you pushed to Car View when connecting to earphones? Did you get car view when connecting to your car at all?
  • TLDR - I don't see car view when my phone connects to my car audio system. I have seen car view when using my phone on a rental car's audio system, so I don't think it's an issue with my phone or car view overall. I'd love a way to get car view going on my own car: either manual (ie., "always use car view when connected to TP_link_audio") or automatic (if you can add this device to a whitelist etc)

Thanks for gathering feedback and looking forward to updates!

[Katerina]

Hey there folks,

We really appreciate your continued patience while we're looking into this!

If you're having troubles with a Bluetooth device (that is not a car) prompting Car View, make sure to add your +VOTE and let us know the following:

• Bluetooth device make, model, and what it's called in the Connect picker
• A description of the issue you're experiencing

We'll make sure to pass these details along to the right teams.

Please keep in mind that if you're experiencing a different issue to the one mentioned above, the best way to report it is by following the steps in this Spotify Answer.

Thanks!