Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Hi folks,

 

Thanks for your patience while we investigated this issue.

 

We're happy to announce that this should now be fixed for everyone - just make sure you're running the latest version of Spotify.

 

If you're still having trouble, feel free to submit a new thread in the relevant help board here.

 

Cheers!

Comments
Judgelazygit

Please treat this as a priority. It’s annoying enough that I have to stay off line so I can listen to my “driving playlist” without having to stop the car and find where I was up to because it’s now decided to start playing my sons bedtime playlist because the app came out off offline mode 😤

Olivia959

It has been 14 days and still no update. Why is this not a top priority is beyond a joke. 

LuckSoul

Plan

Premium

Country

Türkiye

Device

iPhone 16 Pro

Operating System

iOS 18.4.1

 

My Question or Issue

Spotify; I encountered this problem after installing version 9.0.42.587. I did not have such a problem before the update. Every time I log in to the application from my phone, the setting that I set as offline appears as online and consumes my data, which annoys me. I want the problem to be solved as soon as possible.

 

j3o_c1d-1gynj

Same with mine. I'm using Android 

digger5150

This started in the update after they moved that setting in the app (iOS). It worked great for many years in Playback. I got caught streaming a ton of songs yesterday because I didn't know I wasn't offline. Goofy as this service is, even when I have downloaded playlists, it INSISTS on streaming them anyway. So bad for our country!

jtmalone

I also have the not offline isssue

 

apiattelli

There has been a few updates that have not fixed the problem. If you’re not paying attention it’s using your data. Not sure if Spotify cares, but what if Spotify pays for our cell bills. Maybe then they will fix the problem sooner rather than later. 

Jaroliver99

My wife has a limited data plan and the offline reset issue ate into her data plan quite a bit. If this isn’t fixed soon, we’ll be forced to look into using a different streaming platform. I prefer Spotify, especially because of the once great offline mode.

loontjesede

Same here and why is it for me not possible to vote of to like any comments?

BRB1993

Still not fixed as of update 9.0.44.500. It's been nearly a month since this issue was raised. How can it not be fixed yet? I'm incredibly tempted to return to downloading music and uploading them directly on my phone. C'mon, Spotify...