Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Submitted by Moderator on ‎2023-11-22 12:17 PM
Status: Fixed

Hey folks,

 

We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.

The issue was fixed but it seems it has resurfaced shortly after. 

It is currently being investigated.

Hey folks!

 

Our tech folks backstage have confirmed that the initial issues, which were the reasons for this OI thread have been resolved. Seeing that most of you have stopped commenting - this seems to be confirming the case.

For anyone experiencing any further iOS issues, even if they are similar to the abovementioned, we'd like to ask you to go over the following steps:

 

  • Clear your app's cached data;
  • See if a complete clean reinstall of the app would make a difference;
  • Check if the issue would be present when you log in with a different account; a new free account for testing purposes can be used for this;
  • If the issue is present with both accounts, you can try a different iOS device, as this could be device-related;
  • Gather your findings and create a new post about your issue in this board here, making sure you add your device's model, its OS version and your Spotify app version

Many thanks!

P.S. If you've created a new account and you wish to transfer your music - this FAQ might be of help 🙂 

See more ideas labeled with:
Comments
gogmagog
Casual Listener
2024-05-03 05:07 PM

@Vasil Is there some other way to get actual tech support? I'm not sure what the point of this was

0 Likes

Related Issues