Announcements

Help Wizard

Step 1

NEXT STEP

Playback stops after playing few songs on Echo devices

Submitted by Moderator on ‎2024-04-25 09:07 AM
Status: Fixed

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

Hey there folks,

We've checked with our teams and this should now be fixed for everyone 🙂

Make sure that your Echo device is up-to-update, should you still experience issues. You can do this by asking Alexa for an update with the voice command - "Alexa, check for updates".

If the above doesn't do the trick, and the issue persists, we recommend that you create a new thread on our Help Board, so we can look into it further.

Cheers!

See more ideas labeled with:
Comments
pedrocano307
Newbie
2024-04-23 10:49 AM

Its very annoying happening to me too since 1 week ago more less

the-dodger
Newbie
2024-04-23 11:56 AM

I have the same issue for approx 1 week now

Sepulken
Newbie
2024-04-23 03:31 PM

The same here! 😭

tifspiff
Visitor
2024-04-23 05:36 PM

Same issue here with Alexa but also happens when listening through my JBL speaker via bluetooth from phone. Just randomly pauses and I have to hit "play" to restart it. Have uninstalled/reinstalled, logged out/in, autoplay on/off, automix on/off, cleared cache, did update on phone. It's driving me mad as I am working with my hands all day and it's difficult to get back to my device to hit play. 

byersnc
Newbie
2024-04-23 06:06 PM

What I tried that worked was going into a podcast that plays sleep music for a very long time (since the issue is it pauses after every other song played). I played the "Sleep Sounds podcast by Tmsoft" and they have several different tracks that last for 10 hours each. 

navrothian
Visitor
2024-04-23 06:21 PM

Same here.  I have rebooted Alexa, ensured the most recent firmware.  I have disabled and relinked the skill.  I am not sure what else to do.  Issue started happening within the last week

pedrocano307
Newbie
2024-04-23 07:12 PM

i dont know if clicking on the "me too" button at the starting message does something to make spotify review it

Dawndaisy73
Visitor
2024-04-23 08:21 PM

I'm having same issues,  I've reinstalled both apps, nothing helps, getting very annoyed! 

byersnc
Newbie
2024-04-23 08:44 PM

I had a whole thing on this, but my reply keeps getting rejected. I looked online and it said they were aware of the issue (they think it is a BIG issue) and hope to have something patched up soon. You can look up sleep podcasts for a short term fix on spotify. 

byersnc
Newbie
2024-04-23 08:45 PM

What I tried that worked was going into a podcast that plays sleep music for a very long time (since the issue is it pauses after every other song played). I played the "Sleep Sounds podcast by Tmsoft" and they have several different tracks that last for 10 hours each. 

Related Issues